Always busts his butt to fix my car. And its needed quite a few things since hitting 200k miles…read more Other poster saying hes openly racist is just looking for a way to be rude to a small business owner. Personal views and business practices are two different things.

From the owner: Transmissions is our our strong point by offering a quality rebuild at an a fordable price to our…read morecustomers.

Driving thru Midland on my way to Crystal Mountain my 2012 Silverado decided to quit on me,…read morethrottle issue which reduced the power of the engine. Being 2 hrs either to my home south or to Crystal Mountain, I quickly searched for auto mechanic to stop by. Thanks to Siri directed me to Jays Auto Repair shop, and slowly I arrived 5 minutes before they closed. No hesitation from the employees, they took the scanner to check the codes and the problem was quickly diagnosed. They stayed open until they fixed my truck, even though they were about to leave for the day. Greta service and great people, from the owner Jay and his wife, to all the employees working there. Thank you for saving my day. You guys are amazing and god bless you all.

Bring your car to Jay! You are in good hands. Friendly, knowledgeable and excellent customer…read moreservice with every visit. There isn't another place I would take my car.

My daughter and I have been taking our minivans there for about 2.5 yrs. Have taken them there for…read moreAmsoil oil changes, as well as repairs. I have ABSOLUTE trust in them ., never feel that they are being dishonest.

First, I made an appointment to have my car looked at, I then called a tow truck to get it there…read more3weeks later, because that was the soonest they had. The car arrived the evening before the appointment was scheduled for with our information. My husband called the afternoon of our appointment to get a progress report,and was told they would "try" to get to it the next day. Because we didn't call them again to remind these people of the appointment they should have had in there books! Second, the total cost that was given to us for the estimate was MUCH higher than any other mechanics. I called to let them know that we would be sending a tow truck to pickup the car and was told I owed $75 for the diagnosis. This is after being spoken to very rudely by the secretary. I started to ask the man if he had informed my husband of this bill when they spoke (just so I would know if I had to tell him) and this man went crazy! He would not let me speak, he yelled "do you work for nothing?" He was incredibly disrespectful and rude to me. Even when I was finally able to make this person understand my simple question, he continued to be rude. When I told him how rude he was being, not to mention the secretary, he just announced that there were other customers that she needed to talk to. Let me assure you, Sir...no I do not work for nothing, but I do work in customer service, and if I ever had even a fraction of the attitude I've gotten from your business, I'd be terminated, and rightfully so!

DO NOT i repeat DO NOT do business with this company. They have had our vehicle for OVER a month…read moreand have not answered one of our calls or responded. For a small business that relies on word of month I am really shocked at how they treat there customers. We have yet to hear from them.

Great guy, great prices, great service. He will not sell you things you don't need. Honest dude.read more

New brakes done efficiently. Friendly and knowledgeable service. I would recommend this…read moreestablishment

Very poor communication, have had our vehicle nearly a month(after telling us it would be a week),…read moreI've had to call them several times to check on the status of said vehicle only to get excuse after excuse and promise after promise, the last time I spoke to the owner he made it seem as if I'm harassing him and/or rushing him to hurry and get it done.Unfortunately they either received or damaged said parts the first time they got it and tried to just weld it together and put it on but realized it wouldn't work so had to order yet another part which nobody communicated to us that it didn't get there til nearly 2 days (I called one day they said give them til the following week)after they were supposed to have the car fixed (this is after the second deadline of saying it would be fixed) and the owner was so gruff with me the last time I spoke with him I was nearly in tears and I'm no crybaby it was that bad.

My experience was great. They looked at my vehicle right away. They were very friendly. They didn't…read moreeven charge me to diagnose my issue. I'm not from Bay City but I'm very impressed with their customer service. They were not able to help me ultimately, but that wasn't their fault. They did not try to sell me something I did not need. I would not hesitate to recommend this business.

I brought my vehicle to Higher Standards Automotive after hitting a pothole that caused a noise on…read morethe right front suspension. I made it clear the issue was on the right side, but they diagnosed the left strut as the problem and told me it was a safety concern. Based on their advice, I approved all repairs. Despite noting it was our only vehicle, they never contacted us when it was ready. On the drive home, the right strut (the side I had originally reported) failed, causing more damage and put my wife, children, and others at risk. When we returned, they admitted the right strut was unsafe but only offered to fix it at full cost again. The invoice also showed a deferred repair that was never mentioned to me. Other issues included: - Car left unlocked with a dead battery at pickup. - Owner admitted being "too busy to document things." - I was signed up for XM promotions without consent. - Staff gave inconsistent explanations of the damage. This experience was a financial and personal hardship. I sold my motorcycle to cover the first repair, only to have the same problem get worse. I left feeling misled, unsafe, and dismissed. Between the misdiagnosis, poor communication, and lack of accountability, I cannot recommend this shop to anyone.

They should be called No Standard. Had friends van in since December. She didn't know much about…read morethe problems , she's 78 So she asked me to talk for her. they lied to me everytime I called and that was every two weeks. So March 17th I called again and said we were moving to another place. Mechanic Said great because didn't know what was wrong. Told them van would be picked up the 24th he said it was running and would make it to the new place. Said let them know what time and they would have car running and warmed up. Turned out picked up the 28 th called them the night before. Get there van won't start can't find keys and motor hood in car not on. 5 hours later they get running. We're very rude to 78 yr lady asking why car was not done. They can not tell me anything they had done. Even though they were always either staring to work or going to work on the Van. Do Not Trust This Shop

I bought a vehicle from Conner at Bay City Motors. Everyone was extremely nice and helpful. Even…read moreafter the purchase, we had some concerns. Conner had no problem having his mechanic look at it even though he was not required to. The 2008 Ford runs well. The process was easy and enjoyable. I recommend anyone looking for a good used vehicle give Bay City Motors a go.

From the owner: Welcome to Bay City Motor Sales and Service, your used car dealership and auto repair shop in the…read moreheart of Bay City. Here, our biggest feature is honesty, weather you're looking for a reliable used car or looking for reputable shop to work on your vehicle, we are the ones to help. We specialize in engine repair and replacement, timing chain jobs, and brakes and suspension. We also can tackle oddball jobs like welding. Call us today! 989-686-9777