DONT WASTE YOUR TIME WITH THESE PEOPLE!!! They will transfer you around like a gang bang to wear you out and just pay anything they want you to! I've had two defective mini boxes that haven't worked since I got them and they won't take it off of my bill. Also to find out I've been paying for phone services I've never had. GOOD LUCK TRYING TO GET ANYONE FIX ANYTHING HERE. Found out I've also been paying for 1GB of internet and my internet speed isn't even over 350 Mbps. And their answer is for us to pay for a new tower, who the hell has the money for that. Hell if I did have the money for that I would be finding a hell of a better carrier then this POS. I NEVER GET A AMERICAN ON THE PHONE, SO IM HAVING TO TALK TO PEOPLE I CANT UNDERSTAND! So have fun trying to decipher what the hell the operator is saying lol. Just know that if you get this company your going to get FUCKED IN ALL DIFFERENT DIRECTIONS! read more

I would rate them -10!!! Don't use them -- They are thieves !~~ Never get any service repaired. And when we disconnected - no matter we gave notice - it was in middle of their billing cycle so we will pay for 2 weeks we don't use because that's their policy. We had cable laying across our yard 3 separate times - It had to be re-done - for approximately 1 year of the 2 years we had service. They credited us $14 for 10 days we didn't have service - I had to work from my car's wifi for that time. I wound up having to purchase T-Mobile Home Internet just to be able to work. Their customer service is all outsourced - and those folks simply don't care or understand the issues. It shows!! This is absolutely the worst company I have ever had the displeasure to use for any service in my life!!! Run~ Don't do it~ You will definitely feel frustrated and cheated~~~ read more

After a local salesperson convinced me to give them a try, though originally they could not run Suddnelink to my street, a day before installation she disappeared and would not pick up the phone calls. The tech was suppose to get scheduled and did not ... basically a huge waste of time ... read more

Worst company I've dealt with. Horrible customer service, have been waiting for 2 days for tech to show up to install with no word from anyone. Screw this rip off company. read more

Their service is the worst I've ever had. The ONLY reason I have the service is because there are no other alternatives! I think they know that there aren't any alternatives so they just don't give a crap about how crappy the service is. No upgrading of any systems necessary because these guys are stuck with us one way or another. read more

More like a zero. Service has been off and on for over a month called last week and was told a resolution would be made in 24 to 72 hours. So I get home last night and internet is down wake up this morning yep down again. Soonest they can get out is next Wednesday between 5 and 8 pm. Oh and a parting shot would you like to upgrade. The only other provider is century link and you might as well have dialup they are so slow read more

After months of HORRIBLE service as they pushed bigger packages, we signed up to transfer service to CenturyLink. Suddenlink offered us a promo to stay with their service and we declined, since then we can't connect for longer than 3 min. Our home phone (suddenlink) drops calls every 3-5 min. Customer service all but called me a liar when I reported this issue AGAIN! Outrageous random increases to the bill, horrible service, and hateful unhelpful customer service is what is available through this provider. I wish I could award zero stars, that's what they deserve. read more

Our internet has been out for two weeks, and when confronted with the urgency of not being able to work/school we were lied to several time. Waited around all day for four days in a row until we gave up and submitted to the universe that this god awful company was not going to help us in any way. I can honestly say this has been the worst customer service experience I have ever had. read more

Worst service!! We've had multiple visits from technicians and work orders opened and closed meanwhile we still have wires laying on the ground and install not finished. This has been going on for months. read more

Worst company I have ever dealt with it terms of fixing issues they caused. Three different techs and a week and a half later we finally have our internet we paid for. No discounts or offers trying to cover themselves. Only yung up on and transferred to seven different reps. If I hadn't of waited so long and paid already I would've never used them. STAY AWAY from this company it has zero integrity and no values. read more

I am becoming so tired of this company. Me living in the outskirts I knew my internet service would be limited. If you claim I could get 1 gig speeds then deliver it. I've been having problems for a while with my internet and for my that is where my income comes from, without it there is no income coming into my home. They told me at one point that the modem/ router I had wasn't set up for 1 gig even though it was working fine for the most part for over a year. They tell me to go to a certain store to change out the device so I drove an hour to that store to find out that it was completely shut down. The next store was an hour in another direction, went there and it was a breeze then I had to drive an hour and 15 mins home to find out that changing the device didn't help my problem. About a 2 weeks later I get .y bill and they charged me for them to send a worker out that didn't even fix the problem. I asked why I was charged for someone to come out when I've never been charged before? With a rude attitude the girl tells me that those people are contractors and need to be paid. I was never informed about a fee that is almost as much as my bill. I asked since she couldn't do anything about me being wrongfully charged if I could speak to a supervisor. She said they would contact me back which they never have. My neighbor pays more than I do with the same company and he only has 400mbps and he has had them for 18 years and they won't even try to work with him on a better deal even though they are advertising 400mbps for $30 a month. This company is a joke. If you are able to have another choice I would go with another company. Not this one. read more

Suddenlink is price gouging because residents in this area have very few choices and the others available in this area provide even worse service. Suddenlink just raised my rate again, to $89 per month which is outrageous for 50mbps especially since they offer new customers 100mbps for only $49 per month! I called them (once again) to request a lower bill but they insist that is now the standard rate for current customers, although they offer much lower rate for new customers. They refuse to lower the my rate regardless that I've been with them for 5 years. Also I feel I am not getting the 50mbps because my internet runs very slow and often not at all. I have had them come to my house numerous times to check the modem. They have replaced the modem several times and it will work ok for a while then back to intermittent connection or no connection. Suddenlink also started charging a Network Enhancement fee which is to pay for updates and fixes they have done to improve service. They increased that rate again this year! Customers should not have to pay for a company to do enhancements/improvements to THEIR equipment and networks. read more

By far the WORST provider. They lie about speeds and are down all of the time. And don't expect a make-good on your bill. Oh, and actually talking to a customer service - you'll have more luck finding a diamond in a dog t*rd! Seriously, you will not get the speed you pay for. We get about 1/3 of what's on our contract. read more

This is only the second negative post I have made on yelp and it usually takes quite a bit to get me this upset, but beware of Suddenlink. I had Northland cable for 10 years and while their picture quality wasn't that great and their internet speed wasn't that fast, it was at least reliable. After switching to Suddenlink this summer due to the buy out, I've lost count of the number of times I've called to complain. I was paying for 12 Mbps internet service and getting less than 1 Mbps downloads for over 3 months while my next door neighbor with Suddenlink had a consistent 11mbps and they kept telling me that my neighbors were slowing my speed down. Wouldn't it follow that my internet usage would slow down their Internet? But even when I told them this and that mine was always 1 Mbps and there's was always 11 Mbps they still blamed the neighborhood pooling of bandwidth. Then two or three weeks ago it magically fixed itself. Guess all of my neighbors fired Suddenlink and I got the bulk of the bandwidth back...not. I was never compensated and I must have called 7+ times. I was then mailed multiple letters stating that I needed a digital converter box and when I called and questioned that because all my TVs are HD (digital) they said on the phone I didn't need it...then out of the blue my cable signal went out...I called again and learned that I did need one on every tv...and it comes with new remotes...great now I have one remote to change the channel and one to change the volume. My TiVo died last week so I set up an appointment and then 10 minutes after scheduling I rescheduled for a week earlier for them to install a new TiVo and they never showed up today after I drove out here from Dallas to meet them. Someone rescheduled my reschedule the rep told me while their automated service indicated they were coming out today. While the TV picture is better, the Internet speed (when it works) is better, it is hard to put into words how horrible the customer service, transfer of service and reliability of this company has been. I tried DirecTV and Dish but I have too many trees. This has been a nightmare and every time I call them I get a different story with promises of better days to come when we all get fiber which was first promised to be completed by 2014 and now I'm hearing that it's coming...soon. Which now reminds me...They told me I'd be automatically upgraded to the highest Internet speed when fiber arrives and now I'm being told it'll be an additional charge. I'd rather be talking to someone in India because at least they all read from the same scripts. Before considering Suddenlink please do yourself a favor and find out if you're lucky enough to go satellite. Or give them two more years to get their act together. A very dissatisfied and never compensated current customer. read more