I am very disappointed with this company given the good reviews it has. I am a college student that had hired Suddath to move my things out of my dorm in July given that I could not return to campus to pack away my own things. In my original contract given they had charged me $120 to move my things back to campus and had promised that my stuff would arrive before I arrived on campus. Fast forward to a week before moving onto campus I was charged an additional $50 to move my things onto campus AND my stuff did not arrive until A WEEK after I had arrived on campus. Because of this, I was sleeping in a friend's sleeping bag for a week wearing the same four outfits I had packed in my bag on my trip back to school. Later I find out that multiple other students on campus were not charged AT ALL to have their things moved back to campus and they received their things the day they arrived to campus. Once receiving my items I was also upset by the fact that they had broken many of my storage containers, scratched my fridge, and had gone through undergarments that I had packed and tied shut before leaving campus for spring break. To top this off they packed SOMEONE ELSE'S PILLOWS in my boxes and after 2 emails, no one has told me what to do with them. I lived in a single last year so I have NO IDEA who's pillows these belong to. Also, communication was TERRIBLE. As noted above it took me multiple emails to get ahold of them about my damages and what to do with the pillows. They sent me a link to go through for damages and have still not addressed me on what to do with these pillows. Leading up to move-in, I had sent countless emails and called multiple times before someone could give me any information on my belongings. Which only resulted in them saying I owed them more money that was not stated on my original proposal. When speaking on the phone with my customer service attendant they were friendly and nice-- however, there are many things that need to be worked on before I would recommend ANYONE to this company. I can also say that many of my friends had the same problems with this company, if not worse (ie. stuff came back moldy, things were stolen, etc). read more

Harold, Gordan and Willie.... The review is delayed by a week. That's because the three of you had sooo much to move for me. I have to say, as far as moving goes, the three of you made it a good experience. Your all patient, kind and understanding of the stress involved in moving. I couldn't of asked for a better experience going through a move from a house to an apartment! Thanks for your help! Outstanding job. In this day and age, it's hard to find people that understand their job/role and do it well. The three of you have accomplished that! read more

Suddath moved my mom and I couldn't have been happier. They were on time and super with my mom. Todd was the lead and was super professional and great to work with. The move was seamless and a great value. They made a stressful situation a pleasure to deal with. Many thanks for taking care of my mom. The customer service by Shelly was phenomenal. read more

We are now settling down but just wanted to give praise to Suddath Relocation for the outstanding job they did getting us from Tampa to Arizona. From start to end communications was excellent, they took care of our belongings, and the crew ensured everything was there and set properly before leaving. I would highly recommend them for your future move! read more

Rotten experience. I moved with them almost 3 years ago, and it still bothers me so much, I decided to find them and leave a review. Everything started out fine: they came and gave a fair estimate, and then on moving day, they were on time, packed my belongings well. I was living in a 3rd floor walkup rental apartment, and during the move, the movers slammed a dolly up and down the stairs, busted out the window crosspieces, and laughed about it. I ended up paying a huge portion of my deposit to pay for the damage from the movers. As part of the intake, the movers rushed through a list of "valuables." I didn't have anything especially valuable, so I didn't declare anything as special. But I had just bought a printer and fax machine, and they were in the original boxes, and I saw them go on the van. On the other end, they were almost 2 weeks late. When they finally arrived, they complained during the unloading. And the printer and fax machine were inexplicably gone. The manifest sheet was all jumbled, and there was no way to follow if everything was delivered, and the movers just mumbled to call the office when about 10 boxes on the manifest could not be identified in my things. After I unpacked everything, I called to explain that some things appeared to have been missing. The only things I could clearly identify as missing were the printer and fax. The company, instead of apologizing for MISSING items, sent me a check for less than $3, based on weight-based damage. I didn't even cash it, it was so ridiculous. When I signed up for the insurance, I was thinking about damage, not full-out theft. In the end, the electronics was probably worth $200 or so, not the end of the world. But I was more offended by the idea that a moving company would steal your things. If I saw it go on the van, and it wasn't there when the things arrived, no one else could be responsible. And because it was only the things that were clearly marked as electronics, it was clearly deliberate. I left feeling almost violated, and definitely would not use this company again if anyone else was available. read more

Suddath acted as our local support for a United move. Deb arrived at our home and was immediately very gracious in the communication troubles we experienced earlier that day (my phone was not receiving calls or texts). She still arrived within twenty minutes of our original scheduled time. Thankfully she had the foresight to have other people continue to try to contact me, and they were able to get through to me. (Sorry again Deb). Deb took 10 minutes just to make small talk and I was immediately at ease. Her countenance gave me the peace of mind that she was fully capable at what she was set out to do, and she was no longer a stranger intruding in our home, but a qualified professional here to help me with an overwhelming task. She was very thorough in her walk through and very quick in making her notes which kept things moving quickly. At no time during her visit did i feel she was forgetting or not seeing something that was important. With poor planning on my part, I forgot to organize a second location (my father's woodshop) to be surveyed. Thankfully my wife mentioned it and asked if I had set it all up to have a walk through... With a minute of planning and making sure I had keys to my dad's house, Deb happily offerred to take a look at the second location (a few miles away) immediately. She then put up with my putting my dad on speaker phone and verbally explaining what was in his woodshop that was being moved, and what was staying... (No one likes me trying to relay information as the middleman!) Thank you Deb for your tremendous service and expertise in which you surveyed our house (and Dad's shop!)... I will gladly recommend United and Suddath. read more

I hired Suddath movers to pack up my condo for my move. The main packer was in his twenties and didn't seem to know what he was doing. So my furniture, etc. arrived yesterday. To my dismay a special art piece I have had almost 50 years from the artist. Shattered beyond repair. He didn't even bother to wrap it. My daughter cried. Also broken was a glass pedestal bowl. Much to my surprise when everything was unpacked my kitchen pots/pans, etc. we're not here! Who doesn't pack up a kitchen? So now I have to hire someone to pack and pay UPS to ship. They offered me the large compensation of $50! Wanted to give you the heads-up.. read more

We knew we were in trouble when we heard "uh-oh" and "get the camera" from the crew delivering our furniture. The furniture had been wrapped in one layer of brown paper (no quilts, no padding) and placed in crates. Many pieces of furniture had some parts (legs, etc) that were not wrapped at all.The crates were not full, and the things in them had obviously shifted around a lot. One crate was broken. Everything from dining room furniture to an oil painting was gouged and scratched, and there is a strange mold on some items. Many items had sentimental value - the oil painting has been in the family for three generations. Filing a claim was time-consuming, because we had to estimate the date of purchase and cost to replace each item. Once the claim was filed, it took several phone calls and two weeks to have a Furniture Medic franchisee come out (apparently an adjuster was not available), then another set of phone calls and two weeks to be told that some of the damage would not be covered because the Suddath employees packing it had marked that it was damaged when they picked it up. It turns out that the "item numbers" the Suddath employee had referred to on the packing form were actually codes for "scratched," "gouged," "chipped," etc. and that most items, even brand new items, were coded as already damaged. Given the cost of the move, the damage caused and the time we've spent filing paperwork, following up to try to get an adjuster to come out and meeting with the Furniture Medic, we would have been better off putting everything out on the curb and buying new furniture at our destination. We can't recommend you hire Suddath to move your household, but if you do, take photos of each item BEFORE it leaves your home. Do not sign any forms without understanding what codes are embedded in their "item numbers." read more

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We just had the best move by Harold, Gordan and Willie. They were prompt, courteous, and very efficient. They took excellent care of our belongings and house. This is our fourth move with a major van line. This was an excellent crew and a stress-free process. Thank you, Suddath! read more

We were very pleased with Joyce Lanning's crew. They were efficient, quick, and took care of our belongings so as not to damage them. They also found my husband's phone when he lost it. read more

I'm very pleased with the service provided by Suddath Relocation Systems. From the In-Home estimate to the final delivery of my furniture, each member of their team was personable, prompt, and professional. All of my furniture and wall art was wrapped with care, and there was no damage to any items. They were even able to make my final delivery one day earlier than estimated. read more

Outstanding move! Professional, on time, caring, and friendly. Listened to all of our instructions and took care of each item that was special. The entire crew was polite. Thank you to Shelley for setting up the survey. She was quick in getting it set up and very knowledgeable. Thank you to Timmy, Shelton, and Reggie for the loading service. They were always smiling and working hard. Thank you to Frank in the warehouse for the many times he helped load boxes for us. And special thanks to Patrick for getting the biggest boxes in our car. The whole Operations team was great. The General Manager, JP, came out to do a quality check. What a nice touch. Great teamwork! read more

We moved to Florida in 2018 and Suddath unloaded us and everything went well. I wrote a good review. Moving from Florida, we used them because we had a good experience. I would highly recommend NOT using this company to move you anywhere. It was just one thing after the next. Moving many times, we know there was no reason why we were treated so poorly by our moving coordinator and why our possession were not adequately moved (some breakage) and were NOT moved on time. Please consider another company. read more

Harold, Gordon, and Willie showed up on time and were very professional. They took great care unpacking all our stuff. Excellent job!

Mayflower/Suddath finally did the right thing and compensated me for my loss. I have upgraded the rating to 3 stars. They hit all the dates they said they would. The 2 lost stars were due to the amount of damage sustained and for the difficulty in collecting for said damages. read more

In response your company Suddath Relocation/United Van Lines asked for an email from the hazmat company stating that it was safe to enter the house. The email was sent and your company verified that they received it. Despite this Suddath Relocation/United Van Lines still cancelled my move. The worst part was that they waited until the night before to cancel a cross country move! Never again! read more

I will happily edit my reveiw at a later time, for now I'm highly aggravated. For the last week, both my husband and I have been calling and leaving messages to have our items delivered. Every number I find for the company, no one answers and they all lead to the same general voicemail. I would just like to have my belongings, some very important items that no amount of money could replace! read more

I recently had an unexpected need to have some household items moved as quickly as possible. Suddath Relocation Systems of St. Petersburg came to the rescue and made it happen. The 2 crew members - Timmy and Walter - were terrific...friendly, competent and professional. Many thanks for a job well done! read more

Suddath did a wonderful job and made my move extremely easy. From the time of the quote, packing, loading and unloading, everyone on the Suddath team were extremely friendly and hard working. The team who did the packing, loading and unloading did an amazing job. I had no issues at all. I highly recommend Suddath for any move! read more

This company was a tremendous disapointment. They delivered our merchandise one week late. We spent a lot of money for them to pack our art work and fragile items, and there was significant damage. Their "expert packers" packed 2 pictures side-by-side, so several frames were damaged from rubbing against one another. Furthermore, their re-imbursement of the damage was inadequate. I would steer clear of this company. read more

Our firm used Suddath to move our office in downtown Tampa. The sales rep was great to work with, very professional, even came to the office on the day of the move to make sure everything was running smoothly. The movers were great, professional and courteous and completed the move in half of the time expected. Will never move again without using Suddath! read more

I had an excellent experience with Suddath. They were the local agent for my Mayflower move and coordinated with my agent in California (Chipman Relocations.) My move was from Florida to San Francisco and everything arrived in perfect condition and on time. Not ONE item was scratched or broken, which is amazing for a move that is literally clear across the country. My packer (Tony) took extra care and listened when I pointed out sentimental items and took extra measures to make sure they were packed with care. He was respectful and hard working. The gentleman that helped my driver load my truck was the same - very hard working and courteous. He took excellent care as well and they didn't even brush a wall with furniture. My driver was fabulous! (Thank you Tim!) Overall - couldn't have been a better move. On time and nothing damaged. I would highly recommend. read more

I just had a team from Suddath load up two moving crates for me this morning to start my move from Tampa to the Midwest. The three movers who came were on time, efficient, professional, and did an excellent job ensuring that my furniture was well wrapped. On top of it, they were very, very nice. While I can only speak for the start of the job at this point, I am very pleased with the service so far. read more

This was an awesome experience!! Having moved 7 times in the last 3 years for work, I have dealt with multiple large and medium sized moving companies. This is by far the most phenomenal move we have ever had! The crew was amazing, focused on customer service throughout the three days of packing, loading and unloading. Extra care was taken to preserve new flooring and walls. The crew could not have been more professional or meticulous. I will definitely use them for all of my future moves! read more

We worked with Suddath on the receiving end of our military PCS move. Starting with scheduling our delivery day Linda was polite and helpful with getting us our desired 1 SEPT delivery day. I checked in two days before with the looming tropical storm Hermine (which later became a hurricane) heading at Tampa. She was calm and told me that they have to deal with rain all the time and had plenty of supplies and methods to keep things on schedule. The next day she (Linda) was still calm despite much of the areas around their warehouse and most likely some of their homes being threatened by the heavy rains. We did not get the 1 September delivery because of the heavy rains. Linda was giving us updates on their evaluation of weather and ability to deliver all the way into the evening. Linda you are awesome. Despite all of the challenges with the weather and flooding in Clearwater they still delivered on the 2nd which was a long weekend we didn't have to sit around doing nothing. The move in team of 4 guys showed up on time and made friendly introductions. I was very happy to see the cautions they took by putting the crates inside of a semi trailer instead of flat bed to keep things dry. Mike M and his crew leader Josh did a phenomenal job moving all of the 15,000 lbs into a 2 story house. While waiting for the second truck load they helped us unpack by just going behind us and I king up paper and breaking down boxes. This was our 13th move in 26 years and these guys were the best crew we have had. Kudos to Mike M(driver), Josh(crew lead), MIke P, and Robert. read more

As far as Suddath Relocation Systems - Clearwater/St. Pete/Tampa --Finally someone called out these jerks. Thanks Cory B for being honest - not just an employee giving a review which they are known to do. They take your money and blow you off. Talked to T. Estep a couple of times - what a joke - he couldn't remember even talking to me - REALLY?? I just had similar experience as you: lots of damaged items, lost items, etc. Had I moved on corporate relocation - (which I will always use in the future) instead of on my own for this move I am sure the experience would have been much different as I have had several corporate relocations and NONE were as bad as this one, not even a box of toilet paper misplaced! I am not going to go away which is what they want you to do. Instead I will use all of my social media, Angie's List, and the Better Business Bureau to vent and I will make it my mission to notify corporate relocation that they might think twice about using this outfit for any employees going forward. They have no respect for people or your belongings and need to be called out. I am not finished yet...stay tuned. read more