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    Subway

    1.0 (1 review)
    InexpensiveSandwiches, Fast Food

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    14 years ago

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    Ask the Community - Subway

    McDonald's - Enjoying my breakfast for lunch.

    McDonald's

    2.0(21 reviews)
    0.2 mi
    $

    My daughter encouraged me to download the McDonald's app and give it a try. As someone over 60 and…read morenot very familiar with this kind of technology, I was a bit nervous using it for the first time while traveling. On March 30, 2026, around 5 PM, I placed an order through the app and drove to the Tawas City, Michigan location. When I reached the drive-thru, I gave the employee my order number, but he didn't recognize it. He asked whether I had selected drive-thru or in-store pickup. Since it was my first time using the app, I told him I wasn't sure. He then asked several questions and eventually had me pull forward. I handed him my phone, and he spent a few minutes going through it before saying he needed to get a manager. After another delay, the manager came over, looked through my phone, and told me, "You selected pickup, not drive-thru." Then she simply stared at me without offering a solution. At that point, my order--already prepared and sitting inside--was getting cold. The order number I provided matched exactly with the food waiting in the pickup area. It's frustrating that neither the employee nor the manager could simply retrieve the order once the issue was clear. Instead, I was required to park, go inside, and pick up cold food. This experience felt unnecessarily complicated and unhelpful, especially for a first-time user of the app. A little patience and basic customer service could have made a big difference. Instead, I left feeling embarrassed and, frankly, penalized for not being comfortable with the technology.

    Was just there on at 9:30am on 12/20/25. Girl at second window was totally rude! Bit.chd at us…read morefor asking her for salt??? Stated real sh.itty, "ask at the drive through speaker from now on!" Then, she reached right next to her and handed us the salt.... WTF! A.sshole! P.isses me off!!!

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    Subway - sandwiches - Updated May 2026

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