I am contacting Subway because I did an order with the subway located at 2436 west 10th street Roanoke Rapids Nc 27870. paid for my order through the app and received the confirmation number and reward points. I drove all the way to the store to get there and have a subway employee Heather tell me that they did not get my order and because my order didn't come through on subways machines, they cannot make my wrap. After complaining she called her manager, Tasha, who told her that they can't make the order unless my order comes through on their machine, one of her coworkers told her they have been having problems with app orders coming through all day. I show her my app and she seen where I placed the order today paid for it, the confirmation number and what it was. And basically did not get my money back or the product, she told me I would have to go through the app to get a refund and there's no where on the app that u can request a refund on the app. How would the app know they didn't give me what I paid for? I will never offer with SUBWAY® ever again since this company is robbing ppl of their money. we don't get the product even with your employees looking and seeing for themselves at the order was placed 10 minutes ago with it showing a pick up time. I was only a 9 dollar wrap. Is subway that broke that y'all could have good customer service and fix my wrap and say sorry for the inconvenience and we will fix our machines read more