This isn't a bad Dairy Queen, but it isn't a fantastic one. The newer building and location really…read morehelps make a difference, and you can enjoy a nice interior dinner or take advantage of the outdoor seating. However, longer wait times and possibly-incorrect orders mean that I don't tend to go here unless I have a little bit of time to spare. It does hit the delicious craving for ice cream, though. THINGS TO KNOW: -Looking at the past prior reviews, this Dairy Queen used to be an older-built establishment in need of an update. This Dairy Queen has been recently updated (within the past 2 years, I'd estimate), and now it's one of the newest-looking buildings in this part of Monmouth. -Has a drive-thru and order-in interior. -Has a decently-spacious parking lot. -Is one of the new "Grill & Chill" locations that offers both warm foods and desserts. Offers a full Dairy Queen menu including Orange Julius. Pros: -Has an indoor bathroom. (I've never had to list this as a "pro" before, but it seems like a good chunk of the reviews list this as a problematic point. It's been since fixed) -Tables and seating are usually open. Looks like a lot of Monmouth residents probably take their treats to go. On a couple cases, I've seen uncleaned tables from people who'd made a mess and the tables hadn't been cleaned yet, but for the most part, it's easy to find a spot to sit. -The restaurant mostly uses tables and chairs. This means they have quite a bit of seating indoors, again, reducing the amount of problem getting a seat. -It also has an outdoor sitting area. In this heat, I wouldn't want to right now, but it's an option. It overlooks one of the busier roads in Monmouth, though, so it's not the most scenic of views. But it's not so loud that you can't carry on a conversation. Cons: -Seems to be staffed by a LOT of high school kids. They aren't bad at their jobs, per say, but I don't see anyone really old enough keeping them in a good line. For example, if there's a line growing, you'll occasionally see a staff member looking confused as to whether they should be helping or making food or what to do. -Again, staff is relatively unknowledgeable. I've watched a couple people come in with questions about cakes or other treats, and it requires a couple people conversing or attempting to look up some information to figure out the answer to the question. -Wait here is pretty long. It's not the worst, but depending on how busy they are, you can expect to spend a good amount of time waiting. -Have had some issues with incorrect orders. Staff seems confused but willing to remake the item when this happens.

Looking for an icy cool treat on a hot day? Head up the road to Mcdonalds because the customer…read moreservice and quality there runs circles around this establishment! I'm not sure if there is a management issue here or an overall employee issue, but this DQ is the WORST! My last visit I ended up the wrong item the first time, and when they 'fixed' it, they put chocolate chips in my lemon lime freeze. I'm still not sure if it was pure carelessness or done out of malice after having to correct the order. Our most recent visit we ordered two blizzards. The second one was so soupy there was no 'turning it upside down' it was dripping all over before it ever hit the car. Not only were they both a soupy mess, neither one was mixed as you can clearly see in the picture. I have tried calling and even left messages to speak to management about the poor service but my calls are never returned. I would not recommend this Dairy Queen location to anyone, next time you are passing through Monmouth for ice cream, keep going and don't look back!

My family has stopped going to Burger King because the food is always cold even when you ask to…read moremake it fresh and wait the extra time it takes. 75% of the time there's something wrong or missing from your order. I ordered two Whoppers and got one Whopper and one Whopper Jr and when I called the store they brushed it off obviously customer service is low on their list of priorities.

My whopper was terrible! Couldn't even eat it! Will NEVER visit again…read more I don't not recommend. Dry, flavorless, and disgusting

Food is tasty at a reasonable price. Customer service is excellent especially the Drive-Thru. The…read morefive-layer burrito is great especially if chicken is substituted for the beef.

When you walk in, there is no one at the cashiers table. We sat waiting for 5 minutes before anyone…read morewas able to help us. Finally, we were able to order. Once we got our food, there were multiple things missing. It took 8 minutes to get our food again, when there was no one in line. Here is where it gets bad, I found a finger nail on one of the seats. This could have been from the person before, or from someone else. It doesn't matter though, it shouldn't have been there. I only recommend to people that want to waist their time.

Horrible staff food takes forever don't get me started on delivery been waiting a hour and half to…read moreget pizza hasn't even showed up one of the worst service I have had in a long time don't recommend going in to get food or ordering out.

horrible staff and silly drivers they just done kept my money and probably stuffed the pizza and my…read morewings up their... dont buy here they really don't wanna help you oh and the drivers are very wack they act like they can't deliver like 2 miles away and then then them boys wonder why I called them idiots... duhh you keep playing with me knowing I can give you the lesson of your life...

The food was good! Service was good, and the staff was helpful. The photos that are on the yelp…read morereviews do not match the actual restaurant though. It is connected to a gas station, not a Long John Silvers.

Have always had good food and drink here until now, wanted an ice cold glass mug of root beer,…read moreguess what, they longer supply frosted mugs, you can buy one and take home but you cannot have one there, their response is that people are stealing them, can't help think maybe some of the employees may be in on it too. There is no purpose to have an A&W root beer without the frosted mug, took my money and walked out the door.

I went here with a co worker on our lunch break. This location opened about a year ago and it…read morealways looked so busy we thought we would go somewhere not as busy when we went to town for lunch,until last Thursday when it looked less packed. The service was friendly, and fast. The overall surroundings were nice and 'homey', and everything was clean. After you order they give you a thing to put on your table and then they bring your order to you. Didnt have to wait long and a nice young man came by with our food. I got the spicy chicken sandwich and lattice fries meal for less than ten bucks. For this area, that is a good price for lunch. I dont remember if there was lettuce and tomato on the sandwich so I will pay closer attention next time. Fresh bun, good flavor on the chicken, and good spice level. The lattice fries were really good and salted just right. I couldnt figure out the ketchup at first, as it comes in a little plastic cup that you either pull the end off to squirt or peel the top back to dip. Same type of container for the chicken dipping sauce. These types of sauce containers make it hard to utilize all the ketchup or sauce. The pop was good. I wish there was a fountian where you could go back and get more, as the amount of ice in the drink seems to limit how much drink you are actually getting. The bathrooms reminded me of what you would get in a fancy hotel, from a design, cleanliness, and overall layout and function. Really impressed with that. Only suggestions would be to have fountain pop for refills, and have the condiments (maybe just the K and M) where the customer can squirt them out as needed. My coworker pointed out that the menu options are not a mile long. But I think we both agreed that they have figured out how nail a collection of items, and deliver a quick quality meal. I am going back, I am interested in consistency, how is it when they are busy, and is the service and quality the same from day to day. One thing I must add, is that if you want to replicate the chick fil a at home, get the red back chicken from aldi and, and get the dipping sauce they make. Aldi also has a bun that is the same. Makes me wonder if the chicken Aldi sells comes from the same people that make the chick fil a. It is that similar.

Chick-fil-A always does a great job with their food and customer service so if you want to good…read morefast food and good customer service then go here

We just went through the drive thru - both my husband and I got 10 piece chicken nuggets and after…read morewe drove away and we're halfway down the road we realized that he got eight nuggets and I got nine nuggets. Guess they need to teach the workers to count.

Never going to this establishment again I was called racial slurs and ordered fries and they gave…read moreme a potato they also put cheese on my cheeseburger never go to this place go to the chinese restaurant instead.

Overpriced average tasting frozen custard. Friendly staff but greedy management. They made a…read moremistake on a large frozen custard order and instead of correcting it, the manager tried to make excuses and did not just fix it. All I wanted was to get what we ordered for what was paid. Not worth the time and hassle. Store definitely needs customer savvy management with people skills.

Well it's well into 2025 now and we've lived in West Central Illinois for 5 years now. This…read morelocation is much improved and often rates a "Great". The people continue to be nice, much as they have always been, but performance and accuracy is now often the norm. Let's be honest, Culver's puts out a good product in general. At this location now, everything comes together well so that the dining experience is much anticipated.

Very friendly staff. There were 4 of us and we each ordered different foods. The chicken tenders…read morewere crispy, juicy, and hot. The wrap had a good amount of chicken in it. The fries were crunchy and soft at the same time. We loved the shakes, my first time having the peppermint shake and I will order it again.

Love their chicken nuggets, we ordered the family one with 30 and super fast, friendly, and always…read morebusy. They serve fast for their customers.

Best Philly Cheesesteak Sandwich in Illinois. And the gourmet fries are delicious. Good prices,…read moregood staff, good food.

Don't eat here. Some of the women do not understand the concept of leaving people just driving thru…read morealone. It's quite creepy how you think you are entitled to my time.....