This establishment needs to have the staff attend or redo their customer service training. The staff is so rude and unorganized. The last two times I went in to this place to get a simple sandwich, I was treated like a moron and an inconvenience. I understand working a minimum wage job is anything but delightful most of the time. However, I came in when the place was not busy and knew exactly what I wanted, so I do not know why there was such rude attitude thrown my way. This last encounter was the worst. I went in with no greeting offered to me..no big deal, rude but whatever. I was asked "what do you want?" Not " hi how can I help or even
,Hi what can I get for you?" I ordered four of the little cheese steak ciabiatta sandwiches. Was not asked if I wanted everythi g on it or toasted jist was rudely asked "is this everything you're getting?" Then the sandwich "artist" started to put the chipotle sauce on and I said no please don't put that on and I'd like it toasted. She replied with "ok, do you want any other sauce on it?" Mind you this was with a very curt tone, as if I had made her redo the entire order versus asking her not to do something kindly, since she never asked me in the first place if I wanted that particular sauce or my sandwiches toasted. Then as I went to cash out the other worker was busy calculating and said "Sorry be right with you." Understandable. As I waited to cash out and for my food it was evident the worker Mali g the food was rather distracted and more focused on her friends in the restaurant then helping me. I over heard her friends wanted cookies..well it happened I was just about to add some to my orderand when I did that worker said something snarky to her friends of which I didn't fully catch but didn't need to, to know it was most likely about me ordering the cookies when they wanted them too. I was really disappointed in the service and will most likely bring it up to their manager if it happens again. read more