They help however they can. Their employees are knowledgeable and care. Two great qualities. Darian came when we had a leak and quickly fixed a valve. This could have been a bad situation but he rectified quickly. Thank you Darian read more

Quick, no hassle propane refills. A little far away for me, but convenience stores are not reliable.

Suburban Propane allowed me to run out of propane after numerous requests and still cannot get it together! They clearly don't need the business! My tank is still empty with no idea of when they will be out to take care of it! I have been using this propane company for 16 years.... I will be canceling their service asap, as I should have done so long ago! They do not do what is asked, expected or what is notated in their own scheduling. They are supposed to auto fill my tank Dec- Feb/March, they have managed to auto fill only twice last month. There is no accountability & this exact issue happened a few years ago, I let it go as they were 'under new management' at that time and assured me this would not happen again! Well -all of my neighbors have changed to a different propane service, looks like I will be following suite! Suburban Propane- YOU SUCK! read more

If I could leave zero stars, I would. This is the 2nd time in a 12 month period that my tank has ran completely dry. 0% in the tank. I have asked for every other month tank fills, I have a $200 dollar credit on my account. I pay on time. These guys absolutely suck!! read more

Do not use. The worst. $6.99 a gallon. Bait and switch nickel and dime company. Use one of the family owned local companies.

Bad driver. Driving along in the fast lane even though they are not overtaking. Could cause road rage.

I would give zero stars if I could. They don't answer any calls, never call you back. Once you get a hold of them (no idea how it happened) they promise you the world and they don't follow up. They don't even give you a proper estimate to install a tank. I have absolutely no idea how they are still in business. I will delete all their numbers and throw away their business cards. Just awful. read more

I wish I could give NO stars!!! Got a quote a few days ago and decided to go with them. I had a 11-1 window today. I call at 1:15 to find out why I hadn't heard from anyone since we had a 11-1 window. I was told I got bumped today because they had two emergencies and they can't get back out to me for 9 days????? REALLY? They should have been out here tomorrow being I had an appointment and THEY cancelled. I consider that an emergency!!! Poor customer service!!! They did NOTHING to make this right. She let me get upset then called me a liar claiming she called me and left me a message, if that were true why the heck would I wait until now to call them. I would have been on the phone ASAP this morning!!! Most companies that are PROFESSIONAL will move the earth to make up for their errors!!!!! NOT THEM!!! Disappointed!!!! read more

WARNING - suburban propane is price gouging it's customers. They have nearly tripled their price and are blaming the refineries ! $6.25 a gallon ! Just in time for winter. read more

Wish I could leave no stars. I've been calling this company to set up a new customer account for our vacation home and they NEVER answer the phone or they tell you they will call you back and never do or say they will email the new customer account info and never do...SERIOUSLY!!! I work for a major energy company and if we treated our customers this way we would be out of business!! If you can use another company use them and RUN don't walk away from this one.... read more

If your looking for a propane company with slow response times, missed appointments and rude employees that curse and threaten you with bodily harm once they do finally show up. To the point you have to ask them to leave. Then Suburban propane is just the company you have been looking for. read more

We "inherited" Suburban Propane when we purchased a new home. After three years our fill ups were 300+/- which seemed high for propane that fueled the hot water tank, stovetop, and dryer. Come to find out, a competitor's rates were 40% cheaper than Suburban Propane. That is not a typo, folks. We closed our account nearly 4 months ago. Settling our account has not been easy. They apparently do not want to pay us the 10 months of tank rent owed us. They also tried to assess us more tank rent AFTER our account was closed. Three conversations resulted in confirmation that we were owed money and would pay us, yet they still have not followed through. We are now with Vegas Propane and so far, so good. ***As of 11/15/16, we have received our credit balance and our account is finally settled.*** read more

I just got off the phone with a lady named Tracy and cancelled my residential propane service with them. I'm a single guy living in a 3000 sq ft home and only use propane for my stove and the master bath. I received a delivery on 12-7-17 and was charged $6.25 per gallon. They charged me this on a prior delivery and lowered it to $3.25 a gallon after I complained. Tracy explained that because my usage was so low that they had to charge me the $6.25 rate which she indicated was a standard price. I checked this our at https://www.eia.gov/dnav/pet/hist/LeafHandler.ashx?n=PET&s=W_EPLLPA_PRS_NUS_DPG&f=W and found the average price in Vegas is about $3.00 per gallon. I am posting this as a history in the event they try and screw me again. My tank is full as of today and I have turned it off at the tank. In reading the other reviews, I see they are gouging other customers. read more

Answered right away & looked up my account with no problems. Even though I haven't used them for 5 years they gave me a good price. Only problem was they only deliver once a week in my area. Otherwise great service. read more

I've not really had "bad" customer service. I always get an answer at the N. Las Vegas number. I choose to pay my bill in 2 to 3 payments (even though my bill is in the $800 range) instead of a monthly installment but I always get threatening letters to shut off service. I even pay the late fees. They do have the highest price per gallon and they will admit they are not the cheapest. They have worked with us on price one time (last fill in November) when they did a tank fill up without our request, which infuriated my husband. We've been with them for 16 years but will be seeking out another company just because their price is TOO high. A long time ago, the driver didn't close our gate. Thank God the dog didn't get out. Another time, I could smell gas escaping after a fill and someone had to come out and adjust or shut off. They always make notes on our account such as "don't fill unless permission", close gate, etc. I would probably just stay with Suburban if price wasn't so high. Sure it's going to be a hassle getting a new tank but will check into it really soon and compare. read more

This company is extremely irresponsible and difficult to deal with. They have let me run out of fuel on several occasions, their prices are way out of line as compared with their competitors and they consistently drop the ball on return telephone calls and follow up to issues or inquiries. The budget plan they offer is inaccurate, does not update regularly based off of usage/fuel cost and will cause huge settle-up balances at year's end. If you lease a fuel tank from them - they have control, as you are not allowed to choose a different provider for fuel delivery - beware, they can charge whatever they want for the fuel you receive - it is not regulated in anyway. In several cases, I have found my fuel cost per gallon to be more than double of what the competitor is charging. They will quote you one LOW price for initial fill-up and then raise the price once they've got you as a customer. If my fuel tank was not buried underground, I would've changed providers long ago. I would not recommend Suburban Propane to anyone in the Las Vegas valley. read more