I've been playing guitar for 10 years now, and I used to go to this place all the time when it was under different owners. Since I've interacted with Paul, the new owner, I prefer to make the drive out to Sam Ash or Guitar Center for my musical gear.
I took my guitar there for repair. It was a very minor repair, something with the input connection not being properly soldered. I was in high school at the time, so I could not afford any big repairs. He told me he would call me back in 1-2 days when the guitar was ready to pick up. He said it would be around $50-60, which was a lot for me at the time, but he didn't give me anything to sign and I didn't think anything of it. 2 days came around, 3 days came around...I finally called him back 5 days later and asked on the status of my guitar. He said, "oh, I brought it to another guy offsite because we couldn't do the job in-house. He's already done the work and it's going to be an extra $200." Um, excuse me? I don't have $200 and I specifically asked for you to call me before any repairs were done. I asked him to not do the repair and to please bring it back to the shop. Not only did he refuse at first, because there was apparently still work to be done, so I had to fight him for it. I was so frustrated in disbelief by the end of our conversation. So I came to the store to pick it up the next day, and thankfully I only paid about $75 for the repair. He was very petty about it and rude at the store, and then sarcastically overly nice, telling me to "have a nice day" when I left.
If you need picks or a set of strings, I guess Suburban Music is fine. But for anything more than that, go to a place that has real knowledgable musicians working there, not a petty, greedy business owner. read more