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    Suburban Extended Stay

    1.1 (21 reviews)
    InexpensiveHotels
    Open Open 24 hours

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    Ceiling
    Brian C.

    I stayed at this hotel for a week, checking in on a Thursday. That night (technically Friday morning) at 4 am, a black man came knocking on my door on the third floor, saying, "Hey, what you got?" It sounded as if I was being woke up to what sounded to be a drug deal, which frightened me. I complained to the managers about it, and the Regional Maintenance Manager told the managers on duty to comp me the night, and I felt better after their sincerest apologies. That night, at two in the morning, I was woke again by the people in the room across the hall playing loud music and having a party. Soon thereafter, the Cobb County Police Department came, loudly knocking on the door of said room, at which point, one of my the occupants came out and was told to keep it down, which he did until no less than seven black men and women came streaming out, talking loudly and once again disturbing my slumber. The next morning, the cheap stucco in the bathroom fell into the floor and sink as I used the bathroom. I took pictures of the fallen debris, and showed them to the front desk and even emailed them to the manager, who had given me her card the day before when I was woke by the drug addict. I also told them that there was obviously no way to find rest, which was the reason I payed hundreds of dollars for a week's stay. Shelley, the luckless receptionist on duty apologized, and told me she would move me as soon as possible because it was Valentine's Day, and I had hoped to have my children visit for a little while that day, and the debris and disturbances had made that impossible, not to mention that I had a date planned that evening. At three, she moved me to a slightly larger room, and told me that there would be no charge for the upgrade due to the ceiling. At four, the night receptionist came on duty, called my room to inform me that I did indeed needed to pay for the upgrade, and because my girlfriend was with me I immediately said I would be down to do so with all due haste. Moments later, the night shift receptionist came knocking at my door, asking if I had moved to said room (which she had just called and the door I was answering), which seemed ludicrous at best. Then she demanded that I pay the $30 for the upgrade, immediately or leave. I offered my card to her and told her I had company and that we were leaving for Valentines dinner soon, and I would sign for the upgrade as we departed. She then raised her voice and ordered me to immediately sign for the up-charge. Now completely humiliated & without any good option, I told my Valentine that I would quickly return. On Monday, I asked when my check out date was ( expecting it to be Friday, per the Regional Manager's bidding on Friday morning) and was once again dismayed to find that the comp had yet to be put into the system. Tuesday morning I was able to speak to the managers that were present on Friday morning, and they reluctantly gave me the one night comp promised on Friday morning. They listened to my complaint about their incredibly rude employee, but racked her behavior to a misunderstanding (not unprofessionalism) and told me that that horrid receptionist would be working that night, which made the rest of my stay awkward and uncomfortable throughout. On Wednesday night, seven Cobb County Police officers were at a room beside me, making noise as they banged on the door, demanding the occupant to answer. I opened the door, not realizing from inside my room the racket was from law enforcement and just looking to see what all of the commotion was, and upon seeing seven of them standing at one door, excused myself, then, another officer tapped me on the shoulder from behind me, frightening me enough to make me jump, as he said, "Are you having a good time in there? I can here your music," as he got in my face to intimidate me back into my room as if my cell phone's speaker could possibly disturb anyone, which is typical of the bully cops we all know and love. On Friday morning, as I departed, a long-time resident told me that the hotel's guest list was daily and voluntarily given to CCPD to be ran against their wanted persons lists because the week before $40,000 worth of drugs and firearms had been confiscated from one room the week before. I don't know if my personal information had also been disclosed, but my attorney may be able to find out. Another guest told me she had received a free night due to being a meal for the bed-bugs. The police were there several times a day, a fact which amused my girlfriend, but appalled me when I realized that this seemingly benign inn was infested with cops chasing crooks. I couldn't bring my kids here, too much for them to handle, and I feel great pity for the multitude of elderly and minor guest whom must endure this hell. The wifi only occasionally works poorly. The water is never hot. Sleep under a bridge before you sleep here.

    They claimed they wouldn't clean my room in 2 weeks

    If I could give this hotel zero stars I would. They refused to clean my room and said they could only clean it every 2 weeks on Thursday because of the virus going around. I understood but I eventually ran out of toilet paper. I went to the front desk and they refused to give me a roll they said I had to wait until my cleaning day. So fine, had to buy my own roll. Cleaning day finally came and no one came. I called the front desk and asked if anyone was coming as I was told they were coming that Thursday. They said we only have 2 housekeepers they'll be there tomorrow. So I said fine. The next day came and still no one. I called again and they tell me they're coming next Thursday. I said but I was told they would be there today? She goes sorry they only come Thursdays. I said fine. Once again I waited for the following Thursday and still no one arrived. I called and asked is anyone coming to clean my room again. Once again the front desk tells me there's only 2 housekeepers they'll be there tomorrow. I said you know I keep getting the same story over and over are you sure they're coming?? Before I could even finish my sentence she loudly says they'll be there tomorrow thank you! Ofcourse at this point I was angry and I went off on her. Come to find out this was actually the manager!! She was so nasty over the phone I was so shocked! I've worked as a front desk agent at hotels before and as a hotel employee if a customer is unhappy you have to help them as much as you can or atleast meet them halfway. She did NONE of that. I would have been happy if she just got me new towels or had someone pick up my overflowing trash but she did NOT even try! Finally someone came the next day to "clean", came in afterwards and the tables were still dirty as well as the floor. Basically the only thing she did was clean the bathroom and made the bed. Judging by how my room was "cleaned" I doubt the sheets were new. On top of the horrible service, there were roaches in the room. Just look at the video of my overflowing trash and the pic of the same roach! Gross hotel no wonder there are so many bad reviews!! Just some advice to the manager, learn how to speak to your customers!!! It is amazing how that woman ever got a job in customer service when she sucks at what she does! Horrible experience..

    They always have copper pipes breaking in the walls. Numerous cut open sections.

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    Hampton Inn Atlanta Kennesaw - Guest room

    Hampton Inn Atlanta Kennesaw

    (27 reviews)

    $$$

    We've stayed in the Kennesaw area before, but at another Hampton that is nearby. We saw this one…read morewas in the same area and decided to try something different. We were greeted by a very friendly clerk who welcomed us and gave us our Honors treats. Our room was clean and had all the amenities necessary except a micro wave. It had a small fridge which was nice, but a micro wave would have been handy to have. It is a very quiet location. Breakfast in the morning was fair. The hot offering was eggs, potatoes and sausage. The eggs were tasteless and waterery. They were sitting in water. The potatoes were also tasteless. The sausage was the only thing that was actually edible. We were also disappointed that they did not offer the Fresh Baked Cookies that most Hamptons do. We will return to the other Hampton location on our next trip through.

    We are frequent visitors to the KSU area and decided to try this hotel since it was rated higher…read morethan the hotel we typically stay at. We will be staying with our usual hotel, not this one. Desk staff was friendly and helpful. Breakfast was average to below average. Please offer almond milk as a dairy alternative for coffee and cereal/oatmeal. Pleased that breakfast goes to 10am daily. Coffee approximated warm (needed to be fresher) and was available 24/7. Despite seeing housekeeping in the hallway (they were friendly as well) and asking for more towels, we didn't receive any housekeeping services at all. We needed to ask the front desk when we returned at night for more towels. The hotel needs some TLC and maintenance to repair some cosmetic issues. There were no working shades in our room, adjustments were to be made by the binder clips holding the curtains in place. This was a first. Binder clips? Yes indeed. Door to the bathroom is sliding barn door style with a 1" gap all the way at around, offering absolutely no privacy. Shower curtain was hung a couple inches too high, so it did not stay inside tub while showering. Plenty of parking. Lots of better alternatives in the area to n my opinion.

    Embassy Suites by Hilton Atlanta Kennesaw Town Center - Guest room

    Embassy Suites by Hilton Atlanta Kennesaw Town Center

    (92 reviews)

    $$

    Large lobby entrance, helpful friendly staff. Check in and checkout no issues Room was clean, A/C…read morekept room cool, updated and functional sitting area with couch and table. Bathroom no issues and beds were comfortable. Good fitness center with multiple machines and weights. The full breakfast is in the Ruth Chris and it does get busy. Lots of parking yes weird set up with having to login and pay for parking Al - why hotel didn't just charge you the $7.50. Nice area with restaurants close by. Would stay again

    As someone who spends a lot of time on the road, I'm in a lot of a hotels, and rarely do I come…read moreacross one as nice as this. The Non-Room Items: The hotel seemed to have plenty of parking spaces in a well lit lot, with a beautiful lobby, featuring a cool waterfall, and plenty of seating. There were several meeting rooms, clean restrooms, a pool and fitness center, and an incredibly good onsite restaurant (though it was somewhat expensive). The complementary breakfast was also well above average. The hallways were clean and well maintained with ice machines and guest laundry, and the staff were super friendly. The Room: I had room 733, and it was very nice, with high end furnishes, and a great design. The room featured a living room at the front, with a pull out couch, followed by a wet bar and bathroom, with a nice shower enclosure. Through a door was a bedroom, with an extremely comfortable bed. Everything was spotless, well maintained, and comfortable. The only thing I could nitpick was one of the toilet seat fastener covers was missing, but it was clean so no big deal. As a Whole: I was able to get this hotel for a very good price for the area (and quality of the room) and found it to be in an extremely convenient location, making it a great choice!!

    TownePlace Suites by Marriott Atlanta Kennesaw

    TownePlace Suites by Marriott Atlanta Kennesaw

    (46 reviews)

    $$

    This place is horrible. We paid for a 1 bedroom suite and when we arrived the room had an order…read moreand was next to a noisy elevator. We asked for another room and they gave us one across the parking lot and we had to schlep our stuff back to the main building. When we got to this room the temperature was really hot so we turned of the heat and unpacked. Then we discovered why it was so hot. The window was open and half inch and would not shut. So we had to go to the desk once again. The front desk never apologized but he gave us a third room. We unpacked and went to dinner. When we returned we realized that the heat didn't work and it was just blowing air on a night when it was 21 degrees. Besides our room problems there was lots of garbage on the 2nd floor stair landing and the window there would not shut either The quality of Marriott properties and service has gone way down. I am a Marriott gold member and I have had reported a few other incidents on the website and never received any kind of response. I suggest Staying at other properties

    We made 2 reservations 4 months in advance one week apart for one night for our spring break road…read moretrip. We were notified on both stays that our reservations had to be changed due to overbooking and they could not give us the two bedrooms suite we reserved ahead of time. The first notification was less than 24 hours prior to check-in and the second was 3 hours prior to arrival. Horrible service at the location as well as Marriott service. We will be filing something with the credit card company because the hotel is penalizing us for their inability. There are plenty of other hotel options in the area. Also- cherry on top of the cake- we got stuck in their elevator the first stay and we had to call the front desk.

    Holiday Inn Express & Suites Acworth - Kennesaw Northwest - Office chair in room was very wore and soiled...fabric was torn in several places.  Gross.

    Holiday Inn Express & Suites Acworth - Kennesaw Northwest

    (15 reviews)

    $$$

    We've stayed at the Holiday Inn Express multiple times, and every visit has been nothing short of…read moreexceptional--largely thanks to the incredible hotel manager, Lyn. From the moment we arrive, our names are always warmly displayed on the welcome board, and it's just one of many thoughtful touches that make this place feel like home. Lyn consistently goes above and beyond to ensure our stay is comfortable, safe, and welcoming. I even brought my newborn baby here because I knew we would be well taken care of and in a secure environment. The hotel has always maintained high standards in every aspect--from cleanliness to hospitality--and it truly shows. We're currently in the process of house hunting and chose to stay here during this transitional time because of the exceptional service we've come to rely on. From Lyn's outstanding leadership to the friendly breakfast staff, attentive housekeeping team, and dedicated groundskeepers, everyone reflects the high standards she has set. We're sorry it's taken so long to write this review, but we couldn't recommend this property more. The hospitality here is top-tier, and we're so grateful to have found a place that feels like home during this chapter in our lives. Highly recommended!

    I stayed here in October and one of the elevators and several ice machines were broken. They still…read moreare. The place is starting to get run down and they don't seem interested in fixing it. The breakfast was the worst I've ever had. Stayed 5 days and they cleaned the room once after repeatedly asked. The only elevator that had been working broke down for 6 hours. Then broke down again the next day. The other has been broken since at least October.

    Suburban Extended Stay - hotels - Updated May 2026

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