The staff was very nice, everyone smiled and greeted us…read more The room was fine, just what we expected. The gentleman cooking on the morning of April 26 was super nice and made good omelets. We like staying at Hilton because they are consistent.

Nothing special, but everything was clean and mostly well kept. My door hinge was off and the door…read morewouldn't latch. I checked in late at night, and they had a maintenance person on site who came by to fix it promptly. Feels like an older hotel that got a nice face lift. Restaurants available right around the corner within walking distance. Gym was small, but had all the basic equipment you'd expect at a hotel gym. Wouldn't hesitate to stay here again for a work trip.

I'm really at a 3.5 but when customer service is good, that can often make up for the slight dated…read morefeel a hotel room can give. I was asked to do a survey by the hotel and this was my exact wording in the comments (in a rush and mind you, I was grateful they even served breakfast with the price of the room...so I don't mean to be complainy because I just went with a small bite each morning that worked for me...that appeared to be my main point when I wrote this - I must have been hungry LOL): "I felt the price and location were fine, the room was clean but bathroom could use some hooks and updating (some cracks and crevices we're not very cleanly caulked or competed) The continental breakfast could use a little help. The eggs don't need all the extra stuff in it. My 2 mornings I had breakfast, neither had bacon or a hard boiled egg available. The best thing there was the make your own waffle. But sometimes you don't want all the bread/carbs but protein with straight up eggs without some pepper filled mush. And tater tots? Much better to have cut up fruit and/or berries available and simple eggs/hard boiled as well and a normal standard meet. Kielbasa is dinner on the grill, not cut up with eggs but... I stuck with a banana and tried to get the plainest eggs possible. I did enjoy having water available to me each day and the fireplace in the lobby was nice. Especially since it was chilly outside. It would have been nice to have one in my room. It would have made up for the train-wreck noises my AC was making all night. That's room 313. Send maintenance up to look at that. Otherwise the staff was super friendly. That's very important!" The most important thing IS customer service in a hotel and by receiving a response from the hotel from my survey means they are looking at everyone's comments and that means they care! In these times when so many people just don't care, it's nice to see there's someone out there listening. Bottom line, I would stay here again!

Probably the staff and their level of professionalism because it gets to a point. Repeatedly being…read moreunprofessional, questioning why I need multiple cards, as a chaperone and coach. Bringing an actual cup of water when multiple people asked they could fill the hot water dispenser.

We've stayed in the Kennesaw area before, but at another Hampton that is nearby. We saw this one…read morewas in the same area and decided to try something different. We were greeted by a very friendly clerk who welcomed us and gave us our Honors treats. Our room was clean and had all the amenities necessary except a micro wave. It had a small fridge which was nice, but a micro wave would have been handy to have. It is a very quiet location. Breakfast in the morning was fair. The hot offering was eggs, potatoes and sausage. The eggs were tasteless and waterery. They were sitting in water. The potatoes were also tasteless. The sausage was the only thing that was actually edible. We were also disappointed that they did not offer the Fresh Baked Cookies that most Hamptons do. We will return to the other Hampton location on our next trip through.

We are frequent visitors to the KSU area and decided to try this hotel since it was rated higher…read morethan the hotel we typically stay at. We will be staying with our usual hotel, not this one. Desk staff was friendly and helpful. Breakfast was average to below average. Please offer almond milk as a dairy alternative for coffee and cereal/oatmeal. Pleased that breakfast goes to 10am daily. Coffee approximated warm (needed to be fresher) and was available 24/7. Despite seeing housekeeping in the hallway (they were friendly as well) and asking for more towels, we didn't receive any housekeeping services at all. We needed to ask the front desk when we returned at night for more towels. The hotel needs some TLC and maintenance to repair some cosmetic issues. There were no working shades in our room, adjustments were to be made by the binder clips holding the curtains in place. This was a first. Binder clips? Yes indeed. Door to the bathroom is sliding barn door style with a 1" gap all the way at around, offering absolutely no privacy. Shower curtain was hung a couple inches too high, so it did not stay inside tub while showering. Plenty of parking. Lots of better alternatives in the area to n my opinion.

Staff was very friendly and helpful. Meeting space was clean and meet all of our needs with…read moreprojectors etc. Hotel room was clean and modern. Wish there was more of a mini fridge than just a drink cooler. Hotel gym is excellent- multiple treadmills and ellipticals, a peloton bike, clean and great condition dumbbell/kettlebell/medicine balls!

The room was good-sized and clean Nice decor. Comfortable bed, quiet. Lobby was big and attractive…read more Starbucks in lobby. Downsides: really really challenging to find the hotel-- even using GPS! Two things about the rooms: first, I had requested no feathers but my partner woke up having an allergic reaction to the pillows which must have been feather; second, although mini-refrigerators are advertised, what is in the room is a beverage cooler which times out after two hours-- not appropriate for storing meds or leftover food.

Large lobby entrance, helpful friendly staff. Check in and checkout no issues Room was clean, A/C…read morekept room cool, updated and functional sitting area with couch and table. Bathroom no issues and beds were comfortable. Good fitness center with multiple machines and weights. The full breakfast is in the Ruth Chris and it does get busy. Lots of parking yes weird set up with having to login and pay for parking Al - why hotel didn't just charge you the $7.50. Nice area with restaurants close by. Would stay again

As someone who spends a lot of time on the road, I'm in a lot of a hotels, and rarely do I come…read moreacross one as nice as this. The Non-Room Items: The hotel seemed to have plenty of parking spaces in a well lit lot, with a beautiful lobby, featuring a cool waterfall, and plenty of seating. There were several meeting rooms, clean restrooms, a pool and fitness center, and an incredibly good onsite restaurant (though it was somewhat expensive). The complementary breakfast was also well above average. The hallways were clean and well maintained with ice machines and guest laundry, and the staff were super friendly. The Room: I had room 733, and it was very nice, with high end furnishes, and a great design. The room featured a living room at the front, with a pull out couch, followed by a wet bar and bathroom, with a nice shower enclosure. Through a door was a bedroom, with an extremely comfortable bed. Everything was spotless, well maintained, and comfortable. The only thing I could nitpick was one of the toilet seat fastener covers was missing, but it was clean so no big deal. As a Whole: I was able to get this hotel for a very good price for the area (and quality of the room) and found it to be in an extremely convenient location, making it a great choice!!

Never booked a stay and my card was charged. I am trying to dispute through my bank as my card and…read morewife's info was stolen. Will win the dispute but shouldn't have to. They refused to refund said we were no shows

I'll agree with Shirley - the walls are not nearly as insulated as they could be. Because I had…read moreread the review first, I knew in advance to bring my earplugs and so the only noise was from the housekeeping staff in the morning. A comfortable "suite" style room with a mini-kitchenette area that had a fridge, coffee maker, microwave and sink, a decent size table/work area with a comfortable chair. The bed was good and there were plenty of pillows. Odd floor plan with the bathroom all the way in the back with sort of a button-hook turn to enter. The vanity area is separate from the toilet/shower. The shower has that great curved shower rod that I really have to install in my own place! Free wi-fi worked great and they do have a hot breakfast in the morning, but I skipped it.

This place is horrible. We paid for a 1 bedroom suite and when we arrived the room had an order…read moreand was next to a noisy elevator. We asked for another room and they gave us one across the parking lot and we had to schlep our stuff back to the main building. When we got to this room the temperature was really hot so we turned of the heat and unpacked. Then we discovered why it was so hot. The window was open and half inch and would not shut. So we had to go to the desk once again. The front desk never apologized but he gave us a third room. We unpacked and went to dinner. When we returned we realized that the heat didn't work and it was just blowing air on a night when it was 21 degrees. Besides our room problems there was lots of garbage on the 2nd floor stair landing and the window there would not shut either The quality of Marriott properties and service has gone way down. I am a Marriott gold member and I have had reported a few other incidents on the website and never received any kind of response. I suggest Staying at other properties

We made 2 reservations 4 months in advance one week apart for one night for our spring break road…read moretrip. We were notified on both stays that our reservations had to be changed due to overbooking and they could not give us the two bedrooms suite we reserved ahead of time. The first notification was less than 24 hours prior to check-in and the second was 3 hours prior to arrival. Horrible service at the location as well as Marriott service. We will be filing something with the credit card company because the hotel is penalizing us for their inability. There are plenty of other hotel options in the area. Also- cherry on top of the cake- we got stuck in their elevator the first stay and we had to call the front desk.

The breakfast beverage dispenser was mislabeled this morning. The slot marked as "zero-sugar…read morestrawberry-kiwi" was actually dispensing regular cranberry juice cocktail. I drank a full cup thinking they added more syrup than usually before realizing it was the wrong drink. This kind of mix-up could cause real problems for guests with diabetes, food allergies, or medical diets (for example, those managing epilepsy with ketogenic diets). Also, it won't let me upload the photo here for some reason, but there was a roach nymph in my shower.

A great hotel if you need somewhere to stay in Kennesaw. Very spacious clean rooms. Big fridge,…read moremicrowave, and even a dishwasher! Comfy pillows with a great bed and a nice living room area. The breakfast is good, the bar is great in the evenings. Staff are all very friendly and helpful.

We've stayed at the Holiday Inn Express multiple times, and every visit has been nothing short of…read moreexceptional--largely thanks to the incredible hotel manager, Lyn. From the moment we arrive, our names are always warmly displayed on the welcome board, and it's just one of many thoughtful touches that make this place feel like home. Lyn consistently goes above and beyond to ensure our stay is comfortable, safe, and welcoming. I even brought my newborn baby here because I knew we would be well taken care of and in a secure environment. The hotel has always maintained high standards in every aspect--from cleanliness to hospitality--and it truly shows. We're currently in the process of house hunting and chose to stay here during this transitional time because of the exceptional service we've come to rely on. From Lyn's outstanding leadership to the friendly breakfast staff, attentive housekeeping team, and dedicated groundskeepers, everyone reflects the high standards she has set. We're sorry it's taken so long to write this review, but we couldn't recommend this property more. The hospitality here is top-tier, and we're so grateful to have found a place that feels like home during this chapter in our lives. Highly recommended!

I stayed here in October and one of the elevators and several ice machines were broken. They still…read moreare. The place is starting to get run down and they don't seem interested in fixing it. The breakfast was the worst I've ever had. Stayed 5 days and they cleaned the room once after repeatedly asked. The only elevator that had been working broke down for 6 hours. Then broke down again the next day. The other has been broken since at least October.