ATTENTION ATTENTION PLEASE READ THIS WHOLE POST.
THESE ARE THE REAL FACTS REGARDING OUR EXPERIENCE THROUGH Sublime Canine.
Through recommendations, we decided to send my 1 year Boxer to Sublime Canine, for basic training and behavior modifications. We went with Traci Morgan, a Sublime staff member, and her mission statement said the estimated time would be four-six weeks, and we would receive updates and if we wanted pictures to ask because she may forget. Everything seemed well and Daisy was admitted to the facility on August 10th at 5 PM. The day of admittance, we took Daisy to our vet to receive a flee treatment, and the vet verified that Daisy was healthy and ready for camp.
From the beginning, Traci personally had no accountability for sending updates and every single time we received an updated was initiated by myself or mother. Through email and phone calls, initiated by us, the only real response was that there was nothing new to report and Daisy's progress in training was slow. Every single time the exact response was given.
Around week 3 my mother called Traci, within this phone call, my mother asked a question regarding any weight loss due to her change in environment. Traci stated that Daisy had lost a little weight but they had plans to increase her dog food intake. Originally, when Daisy entered the camp she was eating around 2 cups of dog food a day. And exiting the camp, Traci claimed she was feeding her 4 cups a day, because the weight was not being kept on. So since the company had a good reputation, we put our full trust in the fact that they were monitoring her behavior and health and if there were any immediate changes we would be notified.
Even though we asked for updates, we also asked for at least one weeks' notice of when she would be leaving the camp, due to prior engagements.
Clearly our expectations of updates, a four to six-week timeline, and the simple task of a weeks' notice, were not met, and Traci called my mother on October 22nd asking if we could pick up Daisy within the next two days. My mother and I were both out of town, and the trainers frequently go out of town, so the date they gave us to receive Daisy would be November 5th.
Now, on October 28th around 10 AM my mother receives a phone call, our first incoming contact from Traci Morgan ever, and informs her that Daisy has been throwing up and had diarrhea for two days straight and she was "lethargic" and being taken to the vet hospital. Daisy is seen laying on the floor with EVERY SINGLE bone in her body visible, her collar bone, spine, ribs, and tailbone. She seemed malnourished and dehydration, and it is impossible for Daisy to lose that much weight in only two days.
After tests, biopsy, ultrasounds, and $1700 later, the diagnosis and severity is still underdetermined.
The Cichon family is not blaming Sublime for the possible acute or chronic condition that Daisy is currently experiencing. Our issue with Sublime is the negligence of informing us in the last six weeks of Daisy's weight issue. Clearly from the pictures shown, it is greatly apparent that there was something very wrong and she should have been taken to the vet sooner or we should have at least been informed.
I will never recommend this company to anyone who cares about their animal, because they are irresponsible, negligent, and lack respect for animals and their owners.
Daisy could have DIED in their care and only then would we have been notified of any issues.
With all the trainers, they have, someone should have noticed that there was something severely wrong with my dog.
PLEASE SHARE WITH ALL YOUR FACEBOOK FRIENDS SO NO OTHER DOG OR FAMILY SHOULD GO THROUGH THIS. AND ALERT YOUR VETS ABOUT THIS COMPANY. read more
