PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

It's been a couple of months since we purchased a sofa, loveseat and king bed…read more The sofas are excellent; they weren't the least expensive we could have purchased but they're extremely comfortable and durable. The king bed we purchased is a "gold bond sacro support mattress Buckingham" - it is, without question, the best mattress we've had. It's the perfect balance between support and plush. It's cushion on the top - providing a great feel of comfort and relief, but just beneath it's firm but giving. Its perfect if you're a side sleeper. The service was exactly what you want - someone knowledgeable and ready to answer all your questions; and friendly - but NOT pushy. Delivery guys also were great. Very pleased. 5 enthusiastic stars. We'll be back!

Even though it was a bit pricey, I really liked this couch/chaise/chair set. I also got a mattress…read moreand base. When the delivery people came, they didn't wipe their feet or wear booties like every other delivery people have. I was scrubbing mud off of my white chair while they were bringing in the other items. They saw me and said nothing. As they were carrying the base of the bed upstairs, they smashed a chunk of the edge of an archway going upstairs. They were bringing it back to the truck and decided to try again. I later found out how they did it. I noticed part of the cloth was hanging down from the base and one of the boards that frame the entire thing, was split into two. There was also mud on my mattress that I had to clean. They were sloppy and reckless and had no regard for the situation. I also had to clean mud off of my walls and other things in my house. I didn't realize the extent of the damage right away so nothing could be done. Customer service is minimal at best. If you are looking for good service in any way, this is not the place to go.

This locally owned store has been in business for several decades because they treat the customer…read morelike they would a family member. They sell high quality American made furniture, but their prices are competitive with the cheap Asian stuff sold by chain stores. Our experience was great, from the very beginning with Cicely (our sales rep) to the two courteous and careful delivery guys, and the office staff for their follow-up communication. Everyone worked at professional level. Thank you. Joe K., Waneta Lake and Elmira, NY

Every year I have bought my Christmas tree from this place, I have also sent many friends and…read morefamily there to get theirs. This year was a bit different, I bought my tree and some gifts from their shop, I came out to this .... The man who put the tree on top of my vehicle broke my antenna, denied it, and when I asked for the manager, he proceeds to tell me he was the owner, again denied breaking it, and then tells me there is nothing for him to do, to make this right.... What's pretty sad is today I was trying to get some Holiday Spirit going, but ended up spending money here at their store, just for my brand new vehicle to be damaged.... Shame on you!

Thought I walked into heaven @ garden shop selection of flowers wonderful! Herbs & all U could need…read moreto get started for summer!!!!

This bed is very enjoyable we use a split king. The split king allows the individual person to…read moreraise and lower their head or feet as they would like and not interrupt the other persons settings. This bedding has been a wonder. We also enjoy the different pressures that you can have on your mattress as you feel comfortable with I would recommend this sleep number betting for anyone specially if you have some back problems it's very comfortable.

Had a very positive experience. We are still waiting on our order to arrive so I will update this…read moreif an issue arises with that. However, Gino is the man! We walked in just kind of browsing, and Gino went above and beyond to guide us in the right direction. Gino helped us find the perfect mattress and base, and worked with us to get the best price possible. He seemed to have our best interest in mind and was a pleasure to work with.

Love my mattress. I sleep so much better. Friendly and knowledgeable staff. I was greeted by a…read morefriendly and professional sales person. He helped me find just the right mattress for me and my wife.

My wife and I purchased a mattress and adjustable base here in August 2022. Our experience with the…read morestaff and company was a nightmare. We walked in on a whim looking to browse king mattresses after a recent home purchase. The salesman was a hard-seller, and had a long playbook of selling points he walked us through despite us saying we were just browsing. After a long while of being shown mattresses and features, we eventually decided we were interested but wanted a day to think on it. He pushed back pretty hard and eventually returned with a discounted offer on the bases, but only if we made the purchase that day. We ultimately took the bait, purchasing a split king mattress, adjustable bases, two pillows, and a mattress protector as part of their 30-day exchange warranty. A big reason for our purchase was the salesman's adamant assurance that Metro Mattress had the best service and a perfect BBB rating. However, we both walked out feeling uncomfortable, like we were pushed into a purchase we didn't feel confident about. Our first issue was that the pillows were supposed to be in-stock the following Tuesday but the shipment was delayed to a week. Nobody told us, but no big deal. Then the following week they still weren't available. There was confusion, with the salesman asking, "Oh did you want the pillows before the bed delivery?" Signs of more frustrating things to come. The next issue came while we were out of town dealing with some personal issues. Our delivery was supposed to be held until we specifically scheduled it, however we suddenly got notifications (email, text, automated voicemails) saying the delivery was scheduled for the next day (which would have been impossible). As it turned out, our salesman hadn't updated the delivery schedule in the system as he was supposed to. It took multiple hours to get the delivery cancelled. When we the bed was delivered, we immediately realized we hated the split king and regretted the purchase. Though it was our decision and responsibility, we felt duped by the salesman, who assured us that the split would be barely noticeable, and had bragged about the company's rate of customer satisfaction. We tried to initiate an exchange as part of the protection plan we had purchased but things went south quickly. Our salesman immediately said there was nothing he could do because the exchange could only be initiated starting 15 days after delivery. That didn't sound right to us, but we said ok. Next we asked if there was any small thing that the company could do to help us swallow the bitter pill of the exchange, knowing that we were losing $2000 of value "downgrading" from a split king to regular king plus the $99 restocking fee. The salesman scoffed, asking why we thought he could do that - he played the "I'm just a salesman and I have no control over anything" card after bragging about his availability and service during our first meeting. After a lot of argument, we got him to agree to at least ask a manager if they could offer us a replacement mattress protector - of course he never did. After, we double-checked the terms of the exchange plan and realized we had been lied to. The terms explicitly state that the exchange must be initiated NO MORE than 15 days after delivery. Had we listened to the salesman and waited until AFTER 15 days to initiate, we would have violated the terms and lost our eligibility. I say he lied because I don't for a second believe he was ignorant to the most basic aspect of the exchange plan. Next we tried online customer support to start the exchange. They said since our exchange was voluntary, they needed to get a regional manager's permission to initiate it, which is of course not in the terms at all. We argued and they finally said they would have a regional manager call us directly to initiate the exchange. Instead, we got a call from the other salesman at the Horseheads store - not what we wanted, but he at least got the exchange initiated. The exchange plan is advertised with the tagline, "No Hassle, No Risk, No Questions". This could not be farther from the truth. Later, our first bill came via the Synchrony credit account we opened to make the purchase. The store offered a 0% APR plan. Initially we opted for an 18-month low down payment plan, but returned and had them update to a 5-year plan with bigger down payment, which we made. However, they never updated the payment plan, so Synchrony started billing us for the 18-month terms. In the end, while the mattress itself is ok, Metro Mattress doesn't make the bed, they just sell it - so while I would give reasonably high marks to the product, this is a review for the store and company. The whole experience was abysmally frustrating and infuriating at every step, full of hard sales pitches, false promises, and outright lies.

We purchased a queen mattress and frame for $3,000 and purchased their mattress protector. The…read moremattress went bad within 2 years of purchase. We called and they sent someone to come check it out. It dips over an inch. In the process of them checking the mattress we had to remove everything including the mattress protector. Well the mattress protector didn't protect the mattress and there was a stain where our puppy had an accident on our bed. Because of the stain they would NOT replace the mattress. I asked why because I paid $100 for this special protector just to avoid this issue and they wouldn't take responsibility. I've called. I've written. And nothing. They won't take responsibility for their own products. So here I am with a worthless mattress that I paid $3,000 for. Don't EVER use Metro Mattress. They have NO customer service.

This store and the people who run it are fantastic. I have been buying pieces from them for over…read more10 years. It's worth a stop and look even if you are not immediately in the market for furniture, lamps, art and accessories. They have everything displayed so well and it's fun to walk around. It's different every time you visit. If you DO see something you like you'd better pick it up right away or it will be gone. Such a great spot.

They are great people and made purchasing online easy and simple…read more Their delivery service is terrific and they were very helpful. I was able to purchase great quality items.

Jason spent alot of time with us to help decide which bed is best for us…read more He was very knowledgeable about the beds and we never felt pushed in to anything. He was also very pleasant to speak with.

Walked into the store and was met by Jason who asked what I was looking for and what my price range…read morewas. He was very friendly, honest, and extremely patient. I liked the first mattress he showed me and it was reasonable. He also threw in an extra for me. I was dreading looking for a mattress and he made it easy. So, I would recommend the store and Jason. Much better than Beiter's. My mattress was delivered when they said it would be and no problem there either. It's already helping my back.