If I could give this train company and its employees zero stars, I would. First me and 10 other people were waiting to go to Chicago at 11:23 and the train did not even stop and kept going, the representative I spoke with was extremely rude when asking for a refund or to reschedule for my tickets.
Then, on the way home, I did as instructed to get off the train, yet there was no employee to help me get off, I started panicking, knocking on the employee doors asking for help out loud, and no one came. They kept saying last call and I opened the door myself to get off because no one was there to assist me after literally panicking to try to get off the train
Once I was off and extremely rude employee came and screamed at my face telling me that I did something wrong and that if I did it again, I would be banned, even though I told him that there was no one there to help me or guide me in the right direction and I was trapped on the train, if I could get his name, I would . But instead, he screamed in my face and stormed off.
Extremely unhelpful and rude staff , the staff member who screamed profanity in my face should be absolutely fired. What a terrible way to run a travel business. read more