We've been here many times, so this is definitely a mixed review. We live nearby and come here…read morefrequently, and unfortunately there is one issue that happens almost every single time: dirty plates are rarely cleared from the table. The one exception was Michelle. She was GREAT -- truly great! We actually wished we had her every time. She was attentive, friendly, and the only server we've had who consistently removed dirty plates without us having to ask. I highly recommend asking for her! Otherwise, we regularly end up sitting with appetizer plates, dinner plates, and other dishes stacked on the table throughout the meal. It's gotten to the point where we joke about it among ourselves because it happens so consistently. For the price of dining here, the service should include something as basic as clearing finished plates. I've honestly never experienced another restaurant where this was such a consistent issue. We enjoy coming here and will likely continue because we live nearby, but please, please train the serving staff to clear dirty dishes throughout the meal. It would make such a difference in the overall dining experience.

First time coming here, and babe wanted to try it out since she is a seafood lover. The food was…read morereally tasteful. The hush puppies you won't be disappointed in at all. Our service was really nice and smooth, with no complaints. The ambiance is chill but I'm sure during the summer it is nice looking over the water. The white peach sangria is top tier with real peaches. It was soooo good!!!!!!

My family and friends had an absolute ball at Great Wolf Lodge! The staff was extremely friendly…read moreand helpful, and there were so many activities to keep the kids entertained even after they were done with the water park. There was truly something for everyone to enjoy! And for us parents, the bar was reasonably priced, which was definitely a plus! Everything was nice, clean, and well maintained. We really enjoyed our stay and made some great memories together. We'll definitely be back!

Second time here because I wanted to give it another try. I'm disappointed yet again. The bed is so…read moreuncomfortable. The mattress is old and creaky. The room, although nice, complete with a fireplace (it's just for show-doesn't get warm) is SO INCREDIBLY DAMP!!. It's disgusting and it stinks like a musty old basement . called to the front desk and they had maintenance bring a commercial dehumidifier (see picture). It's been running for over 24 hours now and thank goodness the room has dried out. The smell still lingers but not as strong. The maintenance guy even said "oh my gosh this is terrible. I feel it and smell it, I'm so sorry!" I rented a cabana overnight and paid at the front desk in the morning. Went downstairs to Check In and was told "I'm sorry all the cabanas are full. Someone made a mistake and didn't reserve yours" I was pissed and my daughter was disappointed. We had a cabana yesterday and wanted another one today. The manager offered an apology and a "free game of bowling or whatever you want." I was also told "I will look into your reservation and see what kind of discount I can give you." Of course I got refunded for the cabana, but no reservation discount. What I wanted was the cabana I reserved and paid for. What I got was a round table, a few chairs, towels and a free locker rental. The gesture was nice but definitely not sufficient. Our table was placed in front of two empty cabanas, although they had someone's name on them by, 4:45 PM no one had showed up for either one. Somehow I doubt they came at 5 PM when the park closes at 8 PM. One of those could've been mine! The internet...it's horrible. Been here 3 days and have been able to access internet probably 2 or 3 times. I have work emails to answer and can't. See pic of the message I keep getting. I tried airplane mode on and off, tried rebooting my iPhone, tried "forgetting the network"...tried everything the front desk staff said to try. $1200 for 3 nights and I can't even access my work email on a regular basis. I was offered a $50 refund on my stay because of this. We'll see if that even shows up. The only way I'm even able to write this review at 1:45am as I lay here in bed, is because it miraculously connected for the moment I don't even care about the $50, I just need the Internet like I get at every hotel that I visit. I swear, it's just been one thing after another here. I cannot wait to get back home. As much as I want to like this GWL location I just don't. I'm really looking forward to visiting Kalahari in November when it opens. P.S. on another note, staff is very friendly and pleasant and the lifeguards do a great job constantly checking the pool for safety.

So first and foremost, very nice place! The staff was warm and welcoming, answered all questions,…read moreand were friendly. The hotel itself has a mini golf course complete 9 holes, a pavilion, volleyball net, great pools, and hot tub. They have 2 pools, 1 which closed at around 8, the other with lights at 11. It was a great stay overall, confidently located to pretty much anything from history, to restraints, to shopping. Cons: the room was a little difficult to find, our room, 157, you cut behind a restaurant, and have to go left, ended up circling a few times to find it. The bed was a little hard for my liking. Overall would stay here again.

Stayed here for a long stay to help family in the area. It was during feb so the off season so it…read morewas very quiet and peaceful. Stayed in one of the bungalows and was comfy. Also had no issues with allergies which many hotels give me. Only got to use their heated pool once because I was so busy, but I also did do an activity in their activity room! Did a craft with my friends kids. I wish I had more time to use their amenities, but I did not. No complaints! They only asked me about the timeshare once and didn't hound me about it unlike other places in area lol Shout out to Cassandra, Jenn, Gio and the cleaning staff.

I'm inclined to gatekeep but my desire to have other families experience a great vacation at a good…read moreprice compells me to share. This is a hidden gem.The price is ridiculously amazing for a 2BR suite with all the amenities. So clean, very quiet and very friendly staff. Access to a club house with lots of recreation options and close to all the attractions of Williamsburg. My only complaint is that the indoor pool needed to be cleaned.Murky water (you couldn't clearly see your feet). Still, not enough for me to reduce stars because our experience was so good. 10/10 recommend.

What a remarkably concerning business. The bottom line up front - this is the biggest group of…read moreliars from top to bottom. I was contacted and informed that I was selected to win a gift card and free hotel stay. As the conversation went on, my wife and I said "this sounds a lot like a timeshare." The representative said "Not at all. This is a tour of our facility in hopes that we can spread the word on what a great experience you have." We showed up for our "tour" and it was immediately clear that this was a time share pitch. Lie #1. Honestly, we knew what we were getting into so it wasn't that surprising but it was disappointing that our relationship kicked off with deceit. Throughout the scheduling calls and the time share pitch, we were told there "are absolutely no blackout dates or surprise charges for particular dates." Lie #2. Once we scheduled our "free stay" we were forced to accept Sun-Tues or pay a $100 fee for other dates. We were also not allowed to book in pretty much every month except May/June without another upgrade fee. The tour mentioned some things like "Williamsburg is a huge demand for guests because there are only allowed to be 9 hotels here." Interesting...Booking.com has 30+ options. Lie #3. As we toured the two bedroom condo (the time share for sale that day) we were told that this is the "exact room we would be staying in for our gifted weekend stay." Lie #4. We were given a one bedroom stay (for four people). After bouncing around various phone reps, I was told we could upgrade for another fee. This business model is a sick joke. These are predators that CAN NOT tell the truth. They pigeonhole you by stealing all of your time up front and then BS you over and over again until they squeeze money out of you OR force you to throw in the towel and toss away their "gifts." I would NEVER commit to purchasing ANYTHING with this company because they are simply not trustworthy. Anyone out there on the fence, PLEASE DO NOT WASTE YOUR TIME AND MONEY.