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    Studio Locke

    5.0 (2 reviews)
    Closed Closed

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    8 years ago

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    The Phoenician Salon & Day Spa

    The Phoenician Salon & Day Spa

    1.0(4 reviews)
    1.0 mi
    $$

    The stylists do a great job. I felt judged in a way. The…read moreatmosphere felt tense and made me feel uncomfortable. As the other reviews say, the customer service is not good. I know gossip in a salon is common. But for the owner to talk crap about a client out loud on the floor for everyone to hear is not okay. Then the client come in for her service and the owner acted as if she wasn't just talking down on her.

    The Phonecian may or may not do good work. I can only attest to the fact that their customer…read moreservice skills are greatly lacking, as the previous reviewer also indicated. After first being unable to make an appointment and being told that I would be getting a call right away from Ashley who does nails and then never being contacted by her, I was finally able to make an appointment for a mani/pedi. My appointment was scheduled for 4pm. Shortly before my appointment I recieved a call from the Phoenician. Ashley was running a tad behind and she would be able to get me in right at 4:20. Okay. Things happen. I appreciated the call. At 4:20, I am told that Ashley is just about done with her current customer and it will be "just a couple minutes." At around 5:10, I saw no signs of anyone coming to start my mani/pedi and decided to leave. Upon my leaving, I recieved absolutley no apology or concern regarding the situation. After making a similar, albeit briefer, version of this review on Facebook I received a response that indicates very little concern on their part. I was told that I should have told them when they called me that this time wouldn't work for me and that they were sorry that being told they were running behind wasn't good enough for me (a tad snarky in my opinion). Never mind the fact that I waited nearly an hour *after* the adjusted 4:20 time; far longer than the "couple minutes" I was informed of when I arrived. I have no way of knowing how long I would have waited had I not left when I did and clearly they are not bothered the least bit by this.

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    The Phoenician Salon & Day Spa
    The Phoenician Salon & Day Spa
    The Phoenician Salon & Day Spa

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    Studio Locke - hair - Updated May 2026

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