I was in Hutchinson to visit my dad and looked on Yelp for a hairstylist to cut my hair for a…read morewedding that weekend. I was absolutely thrilled with my cut and style. If I lived there, I would definitely go back!!

Katie is AMAZING! We drive from Kansas City just for her cut and color our hair. She's…read moreexceptionally patient and knowledgeable and always has great ideas when you come in with none (haha). She did hair at New York Fashion Week, how cool is that?! The only thing I would change is a closer location. Clean, easy to find studio. More private than most salons, which is perfect for conversations and overall much more relaxing than a busy salon!

Very pleased with the service I receive from Tony. He really knows how to cut hair that fits my…read moreface. Highly recommend!

The owner, Tony, is an artist! After a Catastrophic hair…read morebutchering from another Salon..,. Tony has been working to get My shot back into shape. Everyone is friendly and professional!my sister has been using this salon for years and I do believe that my hair has Found a "new home"!

Everyone is so nice and they do so good on my hair and ask the best questions they also have free…read moresnacks and drinks you can have and a comfortable waiting area

My stylist is Sara, who I trust with my whole heart (and of course my head of hair!) I believe ALL…read morethe stylists at The Refinery are extremely talented and take the time to listen to what their clients want. The atmosphere is inviting and so relaxing. They also carry great products and are so knowledgeable on what will work best for your hair type. Just go ahead and book with them already, you won't be disappointed!

Had Daityn for my experience and she was not good at all. She was super cold, not friendly, and…read moreseemed like an awful person to be around outside of work. She was not good at small talk and anytime I was talking about a hobby or interest of mine she seemed disgusted or annoyed that I was talking. If this is the type of staff they are hiring, I don't want to see what the others are like.

Hairdresser told me she had some experience cutting curly/wavy hair on the phone. Then continued to…read moregive me a horrible haircut. The hair is not cut evenly, I realized when I got home. Layers are supposed to blend in. The layers she gave me look like an upside down V from the back. I asked for side swept bangs but I got raggedy looking choppy clumps of hair in the front. Haircut was done haphazardly. I think in a client-oriented job, it's important to have the skill to know if someone wants to continue talking or not. She kept asking personal questions. You will still be tipped as long as you do a good job. Idk why I tipped her 30% tbh. If you don't know how to do something just say it. Now I have to grow my hair out for months. I regret going to this salon. I had stopped going to a hairdresser for this exact reason. I will not return at this salon. Ever. Learned my lesson. I only went here bc of a good experience I had with a different stylist in the past. She doesn't work here anymore.

I went in to get my hair dyed Burgundy, Holly decided that red poppy would look better even though…read moreit wasn't the color i requested. I left the salon with pieces that were different colors and i could still see the remains of blonde (my previous color). Two days later i took a shower using the shampoo and conditioner (recommended and bought at the salon) that is supposed to help the color stay in and i made sure to take a freezing shower so the color stayed. Despite my best efforts the shampoo pulled the color right out, and it has continued to fade since. Because of her lack of communication abilities, poor service,and inability to correctly dye hair along with the expensive hair products that didn't work, and finally her lack of desire to resolve the situation i STRONGLY ADVISE AGAINST this salon specifically Holly!!!!!

So cool I wish I was there right now so I could get my hair trimmed it always looks a mess a schoolread more

Update: It has been 3 months since this cut, and even with a…read morewonderful new hairstylist... my hair is still a mess due to Rayna! She must have done layers underneath and from the top! I have hair only 1" long and other pieces next to it that's 4-5" long! How???!! I don't see resemblance of a normal haircut for maybe another 3 months.

Kudos to Jana for once again making my hair look beautiful. She has the magic touch for coloring my…read morehair. Then I enjoyed a pedicure from Abby! Fabulous!! She made it such a relaxing experience

Styling..seems hair cuts is not their specialty! My husband's hair cut looked like dull scissors…read morewere used.

Brittany is a magician when it comes to cuts & color! She is all about making your hair healthy as…read morewell as cute! Salon is beautiful & relaxing!

The Phonecian may or may not do good work. I can only attest to the fact that their customer…read moreservice skills are greatly lacking, as the previous reviewer also indicated. After first being unable to make an appointment and being told that I would be getting a call right away from Ashley who does nails and then never being contacted by her, I was finally able to make an appointment for a mani/pedi. My appointment was scheduled for 4pm. Shortly before my appointment I recieved a call from the Phoenician. Ashley was running a tad behind and she would be able to get me in right at 4:20. Okay. Things happen. I appreciated the call. At 4:20, I am told that Ashley is just about done with her current customer and it will be "just a couple minutes." At around 5:10, I saw no signs of anyone coming to start my mani/pedi and decided to leave. Upon my leaving, I recieved absolutley no apology or concern regarding the situation. After making a similar, albeit briefer, version of this review on Facebook I received a response that indicates very little concern on their part. I was told that I should have told them when they called me that this time wouldn't work for me and that they were sorry that being told they were running behind wasn't good enough for me (a tad snarky in my opinion). Never mind the fact that I waited nearly an hour *after* the adjusted 4:20 time; far longer than the "couple minutes" I was informed of when I arrived. I have no way of knowing how long I would have waited had I not left when I did and clearly they are not bothered the least bit by this.

The stylists do a great job. I felt judged in a way. The…read moreatmosphere felt tense and made me feel uncomfortable. As the other reviews say, the customer service is not good. I know gossip in a salon is common. But for the owner to talk crap about a client out loud on the floor for everyone to hear is not okay. Then the client come in for her service and the owner acted as if she wasn't just talking down on her.

Decided to get a haircut at Ulta with Jadyn. God awful experience. The stylist did not seem to know…read morehow to actually cut hair. I even asked her if she didnt feel comfortable doing the cut to just tell me. She assured me she could do it. Big lie (Just a basic short womens haircut and she seemed thrown off) She mentioned a couple times that she was an "adhd stylist" in that she would go to different sides randomly. Nothing at all that I had asked for. Couldn't even trim the back even. Now I get to have a really awful haircut on my driver's license picture. This lady should seek a new career or go back and do her schooling from the beginning over again, twice. I was able to speak to a manager before I left and appreciated her concern and taking care of the bill. I would much rather have received a great haircut than this butchered one for free. Seriously it is awful.

The employees here are snotty . Overheard employees saying 'i hate it when they act like they're…read moreyour servant" and another employee responded " oh I just act dumb "- talking about customers needing help. Many employees here just want to stand around and talk but the customers apparently keep bugging them. Many of the employees here know little to nothing about the products anyway