I originally went to Lucy Harutunian for eyebrow microblading. Permanent eyeliner was her…read morerecommendation, not mine. She told me it would enhance my eyes and carefully drew a beautiful pencil design that looked elegant, symmetrical, and flattering. I approved that exact design because I loved it.
What Lucy permanently tattooed onto my eyes was completely different.
The final eyeliner did not match the approved shape, thickness, symmetry, placement, or direction of the wings. One side was noticeably thicker, the wings were uneven, curved, and sharply angled upward instead of extending outward like the approved design. I am uploading photos of the original drawing and the healed result so people can compare them for themselves.
The appointment itself was stressful from the beginning. Lucy arrived about 30 minutes late, then rushed through my appointment because she needed to move on to her next client. Permanent eyeliner is an irreversible procedure that requires patience and precision, yet I felt hurried the entire time. At the end, she told me she needed to start with her next client. After paying $1,287.50, I found that incredibly unprofessional.
I also had a significant reaction to the numbing cream and my eyelids became visibly swollen. Instead of stopping and rescheduling, Lucy gave me Benadryl, waited briefly, and continued tattooing my swollen eyelids. She repeatedly adjusted the lines while my eyes were swollen and even asked me technical questions about placement, although I was relying entirely on her professional judgment.
The worst part was how I was treated afterward.
When I explained that the healed eyeliner looked nothing like the design I had approved, Lucy repeatedly interrupted me, became defensive, dismissed my concerns, and refused to take responsibility. She actually told me, "I can't deal with this right now," and "Your problem is that you're too much in your head."
I was not "in my head." I was trying to explain that I had been permanently tattooed with eyeliner that looked materially different from the design she had personally created, shown me, and asked me to approve.
Instead of acknowledging the obvious differences, Lucy blamed my eyes. She told me I had "hooded eyes" and even suggested I get an eyebrow lift. My eyes were exactly the same when she examined me, recommended permanent eyeliner, and drew the original design. If my eye shape supposedly made that design impossible, why recommend the procedure and ask me to approve it in the first place?
I contacted her office immediately and reported the same concerns from day one. This was not buyer's remorse, poor healing, or pigment retention. My skin accepted the pigment perfectly. The problem was that the permanent eyeliner Lucy tattooed was materially different from the design I approved.
Because of her work, I was forced to undergo multiple painful laser eyeliner removal treatments near my eyes. I spent additional money, had to cover the bright red discoloration with heavy makeup, sought independent professional opinions, and endured months of embarrassment, anxiety, stress, and emotional exhaustion.
What makes this even more disturbing is that Lucy attempted to rely on her "non-refundable" policy instead of taking responsibility. That policy is meant for pigment retention, healing, or how a client's skin responds, not for tattooing something materially different from the approved design. A non-refundable policy should never excuse a service that was not performed as represented.
Please don't rely only on carefully curated social media photos. Compare my approved design with the final result.
I deeply regret trusting Lucy Hart Ink and would never recommend this business. This has been one of the most upsetting, humiliating, stressful, and emotionally exhausting experiences of my life.
The photographs speak for themselves.
