not impressed at all. Get to the location to start my dj gig:missing power cable for speaker!!…read moreEnded up doing it with a single speaker which was hardly loud enough for the space. Awful as I specifically asked if everything worked fine before I left the rental office. I asked if they'd tried it before packing it into my vehicle. Never renting from them again. This is unacceptable.

The best place to buy synths, drum machines, midi controllers, guitar pedals, etc etc…read more... Not only do they have the best gear in Canada, but also the best customer service. I've been shopping here for over 12 years, and have always been more than satisfied. Moog Audio FTW!!

Long and Mcguade is a music store founded by Jack Long in Toronto in 1957…read more Jack Long was a professional trumpet player who decided to sells instruments to his friends. And it was his bussiness partner Jack Mcguade (who is a drummer)who gave lessons in the same building. However their association last until 1965, but Jack Long kept the name and continue his musical bussiness and the rest made history as Canada's largest chain of music retailer. What's good about this store is that not only they sells all the big brand like Fender, Gibson, Marshall, tama etc. They also take you old instruments and give you credit so you can buy better ones. And unlike Steve's music the service is good you don't have to chase a salemen to try a gtr ! Recently i bought an amplifier from Laval store amplifier had doesnt work good, and they order another one from Markam store for me, and i was able to have it one week later like they said. So they try to satisfy their customers and with so many stores it's easier. I think their next moves should be to open a big store neir dowtomn Montreal. As their ahuntsic store is very small. I think they prefer to have stores in suburb like Laval and Longueuil stores. I recommand it if you want to change your guitar or bass for a better one you can exchange it and with extra cash acquire a better one.

This is the ONLY place I purchase music instruments from…read more Not only is the staff friendly and very knowledgeable, their store policies on returns and exchanges is second to none anywhere in North America. Nothing is better. When I returned an item last week that didn't fit my needs I was shocked that the employee would rather refund me then give me a store credit! How cool is that? They really go out of their way to make you feel important. Simon the guitar technician fixed a fret issue that was plaguing a guitar and refused that I pay since it didnt take him long. Thanks Simon.you rock. Biaggio (hope I spelled it right!) and Daniel are by far the friendliest musicians/sales advisors I've ever met. They actually ARE musician, Daniel plays with TheBox! I used to go to Steve's downtown or italmelodie and used to be that I would walk in and the crew there would make me feel like I was wasting their time or wasnt worth the extra effort needed to adress my questions. Or most of the time would ignore me. I've spent thousands now at the Laval store of Long & Mc Quade and will continue to do so as long as they keep doing exactly what they do now! I'm going in this morning for an Orange 30W tube head, I know I'll be welcomed by name and not with looks of "oh no what the hell does this guy want again". Don't take my word for it, go check out the store and admire everything laid out for you to try before you buy, their wall of guitars is something to behold! Tell em Ray Malone sent ya! Cheers!

Absolutely the best professional woodwind and brass instrument dealer in the Montreal area,…read morepossibly the best in the province. Excellent selection of instruments and accessories. The staff is knowledgeable and helpful. It's a family owned business and the owners are part of the team. The repair technicians are first rate. For professionals and students this is the place that has what you need. If they don't have it they will order it for you. For brass and woodwinds, Twigg's has no equal.

We came here to buy my teenage daughter a trumpet as she was getting quite serious about playing in…read moreher school concert band. Music friends recommended this place to us. They have a huge selection of wind instruments at all price points ranging from some second hand ones for a few hundred dollars to ones that rivalled the price of a small car... There is also a small selection of other instruments like guitars, drum kits, and keyboards, but clearly brass and wood winds are their forte here. Service was wonderful, the sales lady took the time to bring out several models at various price points and explained the pros and cons of each. There wasn't really any attempt to upsell us on a higher end model. They have sound proof practice rooms and my daughter got to try out all the different models on her own. We left with a shiny new trumpet that was within our budget, very happy with the service and our purchase.

Where should I Start…read more They're website looks like something out of the 90's . It constantly has erros for pricing and images - The service is TERRIBLE . They don't reply to emails , they aren't competitive in any way pricing-wise. I'm in e-commerce myslef for over 20 years ....I'm not sure how this place is still operating. It's sad because i grew up going to the one on Saint-Antoine and that Steve's was wayyyy better. THIS IS WHY BRICK AND MORTAR IS DYING ! Save your money...its 2025 , there are SO MANY other options.

The SHORT: customer service and knowledge on anything pre-internet days is an issue…read more PRICES: Essentially the same as all other musical instrument shops in the vicinity. The LONG: you'd think working in an established music instrument institution now with a few locations throughout the greater Montreal area (and Toronto) would make you a happy employee. But perhaps the drudge of retail is the same all over, be it the fast food chain, cold-call sales from tele-communications companies, or working in a music store. Basically the stereotypes are pretty true - the employees avoid eye contact and aren't really interested in helping you out. Other businesses you have to fight off the sales employees who swarm at you the moment you walk in, but with Steve's it's more along the lines of wearing "employee repellant" spray. BUT anyone who has dealt with Steve's on, say two or three occasions will obviously say that this is standard behavious for people working in this business, so it shouldn't come as any surprise for anyone. The MAIN issue is that the employees seem un-knowledgeable on any"tech" pre-Y2K. I won't go into details but suffice it to say if you are looking for something which hasn't been "mainstream" gear since, I don't know, 1995, chances are they'll have no clue what you are talking about. Essentially everytime I walk out of any of Steve's locations, I am reminded how pleasant online shopping has begun, or at the very least, trek out further into the outskirts of town to shop at Long & McQuade. Or better yet, seek out those indie shops where the owners are working there and are more receptive to customers' wants and needs. IMPORTANT NOTE: If you put a deposit down on guitar strings for special orders, make sure you get the sales person's name and do regular check ups because from my experience, they'll just cash in the $10 and forget about you.

Great store! The owner is super helpful. He replaced a single tuning key on my guitar on the spot…read more Everything is well priced, highly recommend.

I love this music store. They sold me my first guitar ( which is of the best quality) for only…read more200$. Very cheap and fair price for a high quality fender acoustic.

Great for large parties but if you are dining alone they ignore you. I guess the bigger your party,…read morethe bigger the tip.

I just got back from a great experience at Diplomate. Man, I love when I'm so happy with a business…read morethat I can't wait to write it up for y'all to see! Diplomate is a small music store on Beaubien, near the metro. They don't have everything, so I hadn't thought to check them out in my last couple weeks of looking for a certain pedal. But walking by today I stuck my head in and was amply rewarded. Not only did they have it, it was significantly cheaper than anywhere else I've seen it! And even more importantly, the service: respectful, helpful, no music store snark at all. I think a player of any instrument at any level in their playing would be treated like a valued customer here, and that's as it should be. 5 stars for sure! And thanks!!

Have been going to this store for the past 4+ years now. Great manager! Find the staff generally…read morehelpful. If it's not on the floor can take a while to get to the store if you order something. Pretty great on returns though,

From the owner: Full line musical instrument store, sales and service of musical instruments and accessories, DJ…read moregear and lighting, sound systems and studio equipment.