Just left and I couldn't be happier. I showed up with three watches that needed battery…read morereplacements and she gave me a fair price with a quick turnaround for all three watches. She was very polite and professional and has won my business for any future repairs or replacements in the future.

I had a great experience getting my watch resized here. The ladies working there were super kind…read moreand welcoming, which made the whole process even better. They got everything done really quickly, and the pricing was very reasonable for the quality of service. I'll definitely be coming back in the future highly recommend this place.

Great experience and the owner is so good in all his costumers, and the price is so good.read more

Mario, owner and jeweler, was amazing. I caught him as he was almost closing up shop. He stayed…read moreopened for me and guaranteed he'd fix my wife's wedding ring within 18 hours. He did exactly that and it came out great! My wife was very pleased and it looks brand new. Complete replacement of her stone setting, and fixed a break in the platinum. If you need jewelry repair and or advice on a new piece, go see Mario.

Brought my husband's Tag Heuer watch in for a new battery. Service was friendly, professional and…read moreprompt. I noticed one of my prongs on my wedding ring looked bent. It was checked and fixed within a matter of minutes with no charge! This is the only place we take our watches for batteries and now this is where I'll bring all my jewelry inspection and repairs. Thank you Fast-Fix Jewlery and Watch Repair!

I've been to this place a few times it's always excellent service. I would highly recommend him for…read moreall your watch repair and needs.

The sweetest young lady helped me at Roco's. I failed to get her name. Had prongs checked and…read moreearrings cleaned, free of charge! Got a watch battery installed as I waited. Locally owned, give them your business!

Great customer service. Great selection. Definitely recommend. They take care of all your needs and…read moremake you feel comfortable while doing business. Go here!!

I had an extremely poor experience with the Rolex Service Center in Beverly Hills last year. I had…read moretaken my Submariner, which I've owned for nearly 40 years, in for service and when it was returned it wouldn't run for more than an hour or two at a time. The only good thing the service center did was suggest I take the watch to Wickersham which would then so it to the Dallas service center for repair. I was given a 5 week estimate. While it was gone I asked them to order a spare link for the bracelet. 5 weeks later, almost to the day I received a call that the watch was back and ready for pickup. I picked it up the next day but found they had forgotten to order the spare link. They apologized and said it would take a week or so to arrive. True to their word a second time the link showed up a week later. I went to collect it, got there just as they were closing, but they were ready going, installed the link and refused payment saying it was the least they could do for ask the problems I'd experienced. 7 months later the watch is still keeping perfect time. I will never take a watch anywhere else, nor will I buy another watch elsewhere.

I took an item in to have engraved, the lady at the counter explained it to me that what I wanted,…read morethey did it differently than what was existing and that it would be different than the original . Gave me the name and phone number for someone who could do it the way I wanted

Ok so, I have a nice sword that was made in Oaxaca by the guy who made the swords for the Conan The…read moreBarbarian movie. The hand guard at the handle is an eagle biting the head of a snake. I took it up to the 5th floor because I wanted to put Ruby's in the eyes of the eagle. I sat down with Carl and we went over options, real vs manufactured, low grade vs high etc. I had a budget of $600 and he found a pair of beautiful Ruby's for $600. Perfect, I leave the sword and wait for his call. A week later Carl called me and I went straight over to pick it up. I get there and Carl has this kind of sad/anxious look on his face. That's when he hit me with it, "I quoted you the wrong price, it's $600 for each stone not $600 total". I'm now thinking I can't pay for this now and they're already installed. He then continues, I know you had a budget and if I got it right you would have turned down the $1200 price tag. So, I'm honoring my quote of $600 and here's your sword. I didn't know what to say, what do you say? I had made some extra side $ the day before that was my pocket money for the next week. I pulled out the $100 I made and handed it to him. He tried to refuse but I placed it in his hand and let go. I apologized and said that's all the money I have. He thanked me for my business and gained a customer for life that day. And a big promoter, as I love showing off the sword and telling the story. It made 2 people that I told it to go buy their watches from him.

Amazing customer service and care. I called and had…read morequestion about my Citizens Eco Drive watch and about removing a link and they were very helpful over the phone game invited me in even though I purchase the watch elsewhere. When I went in, and yes you can find them on the 5th floor like the catchy commercials, I was greeted by friendly Carl and he took great care of me and had me in and out quickly. Great experience and I know they definitely earned my business here for future purchases

Always friendly and professional staff. Beautiful jewelry. I'm there every 6 months for the…read morewarranty inspection and they have had to do a repair only once.

Rogers Jewelry did an amazing job and helping me getting my watch serviced and fixed. I will…read moredefinitely go back to them.

We brought in multiple pieces of WHITE GOLD jewelry to be repurposed into a new engagement and…read morewedding set. The items included four rings, multiple diamonds, and a 2-carat sapphire. Because we were supplying the gold and gemstones, we expected most of the cost to be labor and custom design work. We were quoted approximately $2,000 for the project. While that seemed expensive, we agreed to move forward based on the quote we were given. Then came the real problem. After nearly FOUR WEEKS of waiting with little to no communication, we were suddenly told the project would actually cost $4,000--double the original quote. The explanation given was that there had been a "misunderstanding" regarding the original price. I do not find that explanation believable or acceptable. A quote doesn't accidentally double after a month of holding a customer's jewelry. If there was confusion, it should have been identified immediately, not after weeks of wasted time. We trusted this business with valuable family jewelry and expected professionalism, transparency, and honest communication. Instead, we were left feeling misled and frustrated. The most disappointing part is that we only came here because our trusted jeweler couldn't meet our timeline. Looking back, waiting for the jeweler we already trusted would have been the better decision. Whether this was incompetence, poor communication, or a bait-and-switch pricing tactic, the result was the same: four weeks wasted and a complete loss of confidence in this business. Proceed with caution. If you choose to use this jeweler, get every detail in writing before leaving your jewelry with them.

A second visit, phone call first, Knight's Jewelers totally redeemed themselves and then some. We…read moretook a variety of stuff that needed repair, batteries and adjustments. When we returned repairs were completed and batteries changed, We enjoyed talking to staff members and did a bit of browsing. We highly recommend Knight's jewelers