Customer service.. We followed Tim from Visalia when relocated to Bakersfield We have been customers of Rogers for almost 45 years read more

Always friendly and professional staff. Beautiful jewelry. I'm there every 6 months for the warranty inspection and they have had to do a repair only once. read more

Rogers Jewelry did an amazing job and helping me getting my watch serviced and fixed. I will definitely go back to them. read more

Rogers Jewelry - Vintage Citizen watch needing repair - Jewelry Near Me - Bakersfield, California

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I have been going to Roger's Jewelry Company for many years, and have always had a top notch experience there. Girlfriends have come and gone, but the service has always been remarkable. When I finally met my soulmate, there was no question where I wanted to go. Eason helped acquire an exceptional diamond and had it placed in a beautiful setting for a great price. My fianceé couldn't have been more pleased and we are treated like family every time we stop be for a cleaning. Roger's is truly the best Bakersfield has to offer! Update: in the years since my last review, I've added a wedding band and an anniversary band to my wife's lovely engagement ring. For her thirtieth birthday I decided to surprise her with an upgrade! About two months prior to the big day, I met with Tasha and Eason and together we came up with a plan to trade in my wife's stone and magically double it's size without her knowledge. When the day finally arrived, Eason texted my wife and claimed the warranty on her ring was expiring and she needed to come in immediately or it would no longer be covered. My wife was a little annoyed but begrudgingly agreed to set aside her birthday plans and come in for an inspection. When we arrived, she noticed the birthday song playing on the overhead but thought nothing of it as she handed over her ring to Eason for cleaning and inspection. When Eason returned a few minutes later my wife took a second glance at her stone and noticed it was significantly bigger than it used to be. This double take was a fun and memorable way to mark her milestone birthday and the whole team came out to congratulate her and wish her well. My wife is a hardworking, humble woman. She never asks for things of materialistic value but cherishes her wedding ring for the love it symbolizes. There's no way i could have pulled off the upgrade she deserved without some help from Tasha and Eason. This subtle and intimate celebration was the perfect way to "ring" in her thirties. Thank you again, Rogers! read more

Rogers Jewelry - Jewelry Near Me - Bakersfield, California

My husband went to Rogers to purchase my engagement ring and I went back to purchase his wedding band. From start to finish, Eason was just amazing. So helpful and knowledgeable. He helped us pick out rings making sure we got exactly what we wanted within our specified budgets. He helped with engraving, sizing, cleaning, etc. He even helped size my husbands watch for me before the wedding. We just couldn't be happier with our purchases and the customer service Eason provided along the way! read more

My husband has been purchasing my jewelry at Rogers Jewelry for years. The pieces are beautiful and durable. The staff is kind and knowledgeable. For good quality I recommend Rodgers read more

I have an opal ring that has sentimental value to me. Last year I took it in to Rogers Jewelers to see what it would take to fix it, as it has an opal in the middle and little (I mean LITTLE) diamonds around it and a couple of the diamonds were missing. They not only fixed with it (with the BEST customer service ever), but when it was sent back to them "fixed" they sent it back as they were not happy with the results. As soon as I will the lottery, I will become a regular customer for new acquistions, but you cannot beat their service for repairing jewelry for timeliness, customer service and price. I cannot say enough good positive and true things about these guys!!! read more

Rogers jewelry customer service is more like family. With jewelry, It's not something that I trust anybody with. They make you feel comfortable and always welcomed. Even when they are busy, they try to go the extra mile from the sales person to the person in the office. Always a familiar face when going. Thank you John for your assistance in our recent watch purchase. We bought our wedding rings with them still love my diamonds read more

I had a great experience at Rogers Jewelry on Saturday. They had an event where their prices were great. The employees were so helpful especially Tasha. Thank you so much read more

Repair work is fairly priced. Staff always helpful and friendly. Repair work is done in a timely manner. Very thorough in examining rings and watches read more

My husband recently purchased a new diamond for my wedding ring as an anniversary gift. Our local jeweler said there was no way he could accommodate the new diamond in my existing wedding ring. My husband took the ring to Rogers and spoke with Tim. He had the jeweler look at it. He said he could reconstruct the ring to replace the existing halo with the new larger diamond. We felt very confident about what they were going to do. We left it for 7 days. My husband brought it home last week and it is beautiful. It is just as described by the jeweler and fit perfectly. Many thanks to Tim for the wonderful customer service and to the jeweler for his beautiful work. read more

Rogers Jewelry - Jewelry Near Me - Bakersfield, California

We, my husband and I, have n clients of Rogers Jewlery for at least 15+ years. We started in Visalia and with that store closing moved to the Bakersfield store because the staff that we worked with went there. Tim Rico has been a major help, as has ALL the Bakersfield staff with us shifting our business down this way. I mean down because we now drive south. The Bakersfield Rogers Jewlery is where my husband bought a Seiko watch he had seen in an ad that the store was able to find and hold for us until we could make our way down to pick it up. They also adjusted the prongs on my ring that were loose so the diamonds would not fall out. Yes, I did also by an extended warranty on the ring as it is over 12 years. Thanks Tim and the Bakersfield staff for continuing to make us feel like family and not customers!! read more

Rogers Jewelry - A late holiday gift, yes my husband loves his green faced Seiko that's an analog watch and my ring with fixed prongs. - Jewelry Near Me - Bakersfield, California

I have been a Roger's customer for 30 years now. The service has always been great. As soon as you walk in everyone tells you hello. Not only do they clean the jewelry you bought from them but they will clean your other jewelry. We helped my SIL purchase a wedding ring 9 years ago, and a year ago we helped my daughter purchase her husband's wedding band there. Very good quality and great service. read more

The service at Rogers is impeccable. They help you and guide you with any selection that you may inquire about truly an amazing jewelry store for watches rings in any jewelry you may have in mind. read more

Still a 5 star establishment! Saved my pennies literally, ferociously and bought my first Tag Heuer. She is a beauty! Been many hours now and NO buyer's regret! Darryl was patient, knowledgeable, fair, funny and accommodating. No sales pressure. Not one bit. I learned later that my husband has used him also as the sales person when having had bought me jewellery. Same impeccible attitude. The store had a lot of selection, a catalog on hand for reference and payment went quickly/smoothly. I never have to pay for a new watch battery again. It is guaranteed for life. I asked for champagne once my selection was made, half jokingly and boom! It appeared! It was good, too! Zero pressure unlike other places to sign up for credit or the like. I had started going here just for Pandora, now I will only go here for baubles and gems! read more

Rogers Jewelry - Purchasing big? Ask for champagne! You deserve it... - Jewelry Near Me - Bakersfield, California

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UPDATE: took the ring to Rocos on Rosedale and they are repairing for $65 Rogers is a rip off. I've bought several pieces from ROGERS over the years and have usually had good service with them. Recently I brought an opal ring and it was missing a prong and one tiny diamond. In my experience with repairs ROGERS has always repaired my stuff for free or a very small charge. This time they want nearly $200 and the staff was completely dry. The prices are exorbitantly high anyway and there's no reason for me to ever go back. read more

Just received the most AMAZING service from Tim. My 90 year old father bought a watch from a big box store and they do not adjust the watch band there. Stopped by here to see if I could get a few of the links removed but left my dad in the car because he is quite frail and I did not want to expose him to the heat, especially if they were unable to help me. Tim came out to the parking lot himself, allowing my dad to remain in the air conditioned car, and sized my dad's watch for him. He then took it inside and adjusted the band himself!! We were so grateful for such personal service. You rock, Tim :) read more

Where to begin? Rogers Jewelry is impersonal, over priced, and will damage your personal property. We brought in three items to Rogers. First, my wedding ring to be looked at because it's been 10 years since we bought it and I wanted to make sure the prongs weren't loose and everything holding the diamonds in were in good shape. Second, my late mother's ring that is incredibly sentimental to me. The middle stone had fallen out and I wanted it put back in. I was aware that it was misshapen due it being sterling silver and because she wore it every single day but I didn't want that altered because I wear it on a chain and the whole sentimental thing. And third, my husband's very nice watch to be resized and put on a brand new metal band we provided. Let's start with their customer service. The woman who helped us, Ryan was disrespectful. She took my late mother's ring and kept widening her eyes at the bent band and practically rolled her eyes when I said it was sterling silver. I explained that it was sentimental to me and that I wear it on a chain so the band didn't need to be fixed, I just wanted the stone put back in. She sighed heavily and explained that because it's sterling silver there's a chance that they can't do anything for me. She asked me several times if I was sure I didn't want it fixed because "it's like REALLY bent". She put both of my rings in the back because their jewelry repair person wasn't in yet. She told my they would call by 5pm with a quote (they closed at 6pm). She moved onto my husbands watch. She was in the back for no exaggeration forty-five minutes to an hour working on this dang band. In the process she managed to scratch up the screws and gouge the watch and the band. We had two small kids with us and after spending all morning in the store we just wanted out and didn't look it over closely because we really really wanted to leave. We didn't notice the damage until that night. At that point, we felt it would be worthless to bring it up but still weeks later it still bothers my husband and I'm kicking myself for not speaking up right when we noticed. When a store employee damages an item they're working on they should be honest and forthcoming but she was not. So, 5pm comes and goes. It's getting closer to closing time so I decide to give them a call. Someone hands Ryan the phone and she says "Oh yeah I was just going to call you!" (sure). She then quotes me $800 to fix my wedding ring because apparently every single diamond was on the verge of falling out and they needed to replace every tip and prong. She also said "Oh and we can't fix your grandma's ring because it's just sterling silver." ...it was my mother's ring not my grandmother's ring which I stated several times in the hours we were there that day. As if I needed more proof that she didn't pay any attention to what I was telling her, and honestly after the work they did on the watch I didn't want them touching my rings so we picked them up that night. I took both rings to American Jewelry Co and they WERE able to fix my mothers sterling silver ring. They didn't sigh or roll their eyes at the bent band, and they fixed the loose prong on my wedding band for $60. For obvious reasons, we will not be back. I only wish I would have learned the lesson without sacrificing my husband's watch and two hours of my life in the process. I'm uploading photos of the hack job Ryan did to the watch and the band. Absolutely none of these marks were there when we brought it in. read more

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I have followed my jeweler from store to store Tim is an amazing man/friend/jewler 20 years of service. I now have moved across the country and the comfort of being able to call Tim for support and service is amazing. If I could give you 10 stars I would. read more

The Guy Who Adjusted My Michael Kors Watch Was Super Nice He Is Definitely There To Help People And Not To Just Take Your Money. I Definitely Will Be Getting My Futures Wife Wedding Ring There(With Him). Thank You For Your Great Service! read more

Rogers Jewelry - Watch - Jewelry Near Me - Bakersfield, California

My husband took my Anniversary ring in to get cleaned and they noticed a loose prong so they sent it out to get fixed . Within 2 days I got it back looking good as new , this place has excellent customer service and they always go out of there way so you leave there feeling happy !! And he walked out with a new ring for me so that's a bonus !! read more

My husband Bob and I went to Roger's to buy a watch for our grandson's 18th birthday. Nick helped us find a great watch by Reactor...as usual, Nick was extremely knowledgeable and even gave us a backstory on the company and the owner. We had too much fun as we always do at Roger's! The great sales staff really make you feel like family! I highly reccommend Roger's for all of your jewelry needs or wants! read more

Rogers Jewelry - Jewelry Near Me - Bakersfield, California

I used to go there a lot few years ago . I really liked the neatness , friendly customer service and variety of options depending upon your pocket and love to significant other :). I have bought some great watches and stones from there in the past . The heart on fire is really the one I want to buy but can not effort it . Any way they always maintain customer service record and they have a great system to find it from archive . They did find me from archive . Nice experience . Need to make more money to go there often . read more

Fast and friendly service with a spacious showroom and great selections. Thanks for your help with my warranty inspection, Tim. I also brought in a necklace that I didn't purchase there for a complimentary cleaning. Looks like new in less than a minute. Overall, I was in and out within 5 minutes. Glad to be doing business with Rogers Jewelry. read more

Went in for a SUPER last minute Christmas gift for my mother. Kelsey was my sales associate and she was awesome. She made the experience effortless. I wasn't exactly sure what I wanted but I knew I had a budget in mind. So she pulled multiple pieces for me to choose from. She WAS NOT pushy at all like we know most sales people to be. Her being so down to earth and helpful was what made the sale. I liked your store so much I recommend my cousin go into Rogers for their wedding band, and my father in law for his anniversary! They also went to see Kelsey too! Looking forward to many years of gifts from your company as long as you have people like our sales woman around! Thank you, Rogers! read more

Bought a Sieko watch for my boyfriend. Good service. I didn't feel pressured at all and the sales lady Meggan is pretty easy on the eyes. I'd buy from them again. read more

Great staff here and they helped me find exactly what I needed for my girlfriend. Great experience and I'll be back.

I brought a new high end watch elsewhere and didn't have the tools needed to resize the watch band. I took it in rodgers to get it resized and was quote $10 for the service and I was okay with that. A lady helped me out and she took to their watch station and began working on it. Moments later she brings back the watch and I notice she damaged the screws that are holding the watch band together. I told her the screw are damages and her response was "would you like to to replace it with screw that are in the extra link?" She did do that and left the 4 damaged screw with the link that was removed from resizing. Never did she bother to apologize and zero remorse for damaging my watch band. She had another guy associate come out to me and finish the transaction. WOW! a free adjustment, isn't that so DUCKING thoughtful. Avoid this store and go elsewhere! read more

I came in to change the batteries on my Tissot watches since they had been purchased here and then I saw something that shook my nerdy and geek watch world... the amount of Seiko watches that they had here! You're probably thinking, they're just Seikos, but no... these are the higher end Presage and Prospex watches. I absolutely freaked out because I am a HUGE Seiko nerd and THESE are the watches that enthusiasts actually seek! I couldn't believe that they had a huge variety of pieces that are nearly impossible to find anywhere at a regular jewelry shop... and in Bakersfield! The assistant manager, Josh Stone was also so friendly and super knowledgeable about the watches they had in stock. He also informed me that there are only 5 Authorized Seiko Prospex dealers in the entire country, so I was fortunate to be at one! I almost purchased a Prospex, but ultimately decided to buy it later for my birthday in a few months. Josh even offered me a discount and made it even more enticing! He definitely was good company while my watch batteries were being fixed. He ended up not even charging me because we had such a good rapport and knew that I was there for the watches and knew how under appreciated Seikos are, but knew that their inventory was beyond amazing! I definitely will be coming back here and buying my next Seiko Prospex or Presage watch! If you are a Seikoholic like me, you will go crazy here! All we need now is Grand Seiko and I'll just lose my mind! The service here was top-notch and deserves 5 stars all the way! read more

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Thank you for helping me find the perfect watch! You guys are great! This is the second watch I have purchased with you and you made it real easy!! read more

Rogers Jewelry they have an excellent customer service at all time, an excellent and high-quality merchandise if you and your love one needs peace of Jewelry for life Rogers Jewelry is your Jeweler. read more

Rogers Jewelry - Ed's watch repair is the same person who use to be at SEARS WATCH REPAIR in the Valley Plaza Mal. - Jewelry Near Me - Bakersfield, California

Meggan was awesome. Couldn't have asked for a better person to help me pick out my future wife's ring. Thank you Meggan, I will forever be grateful for your help. read more

Very good customer service. Hooked up my father in law when his watch quit while visiting from Maine.

Rogers jewelry goes above and beyond. My pandora bracelet was too small after my hubby got me a bunch of new charms for Christmas. I went to Rogers to see if they would exchange it even though I bought it in ny and they did. I will definitely shop there again and send al my friends !! read more

Greedy and rude As one of the few fortunate enough to not be financially impacted by the pandemic, I try to funnel any of my purchases through our local businesses to help support the community. I know that it will cost me slightly more than I could easily find online or outside of Bakersfield, and I can live with that, especially in times like these. However, this store has been a rip-off before the pandemic and continues to be so during. As an authorized dealer of particular brands, they get substantial discounts on products and funnel none of those savings to their customers. Instead, they charge more than what you can purchase the item from the manufacturer directly. When working with authorized dealers other than this store, I can easily get ~22% discount from MSRP on this brand. I was not expecting Roger's to do this, but I know I can get this deal. The item I was looking to purchase was a few hundred, not few thousand, so I was willing to pay MSRP but was hoping for below. However, this store offered me a price higher than MSRP even after I had already told them I called the manufacturer before coming in, so I know what I would pay if ordering directly. I responded by thanking them for their time, but I would be purchasing direct. Before I could even finish my sentence, the sales representative had already turned around and walked off. The store was empty, so there was no other person that they needed to rush to assist. This was my second attempt at trying to offer my business to them. Last year when interested in an item of much higher value, I asked Roger's to match a deal another Authorized dealer has presented to keep my business local. They weren't willing to do so. So, I bought the item at the discounted 22% mentioned earlier from another store and went on my way. Anyone shopping here is clearly getting ripped off. read more

My fiancé and I worked with Darrel to create my BEAUTIFUL wedding ring. I had a diamond that needed to be added on to a ring. Darrel was incredibly helpful and was able to create the most beautiful ring imaginable. Very satisfied with Rogers and how helpful Darrel was creating my ring and helping with picking out my fiancé's ring! read more

Rogers Jewelry - My fiancé's ring and the one we had made - Jewelry Near Me - Bakersfield, California

Best customer service. Met Jason (employee) at the original in the Plaza and for 17 years he's been there for me. No pressure, keeps me within my budget, and is great at knowing what's popular. read more

I went in just to window shop lol. Everything was what I thought "out of my budget" but after speaking with Ryon and looking at a couple things, I opened up credit with them and got what I liked. I went around looking all day to other stores but she REALLY helped out and was so KIND & COURTEOUS. I wouldn't have even shopped there if it wasn't for Ryon. I will return for Valentines Day!! read more

This is a company that knows how to treat there customers and take care of business. Eason helped my wife and I look for a ring which was long over due. It was mind blowing the selection they had. Not only did Eason take his time and make sure that my wife LOVED the ring but the entire staff was courteous and helped in the process. This is by far the best Jewelry store in Bakersfield. If you want great quality and and a company that values their customers, go see EASON at Rogers. You will not regret it! read more

From start JB helped me pick exactly what I was looking for and need. Never did he try to pressure me into anything I wasn't looking for. He followed up on any questions I had. Customer service was great over all and made you feel right at home. Look for JB if you make it in for a great experience!! read more

Rogers Jewelry - We are happy customers!! - Jewelry Near Me - Bakersfield, California