Being in sales myself I dislike going back and forth....to be told by the regional manager (I believe his name is Kirk) I HAVE TO purchase the warranty in order to get the discount is RIDICULOUS! Regional manager should really focus on customer service and not just making the one sale. Sales is all about customer service to make sure I refer all my friends and family members. read more

This Christmas I will not be buying jewelry for my wife from this store. The past few years I purchased here. The purchases were made using the Comenity Credit Card. The credit card sends emails every month as if you are a deadbeat creditor. I have never been late, I have never paid a minimum payment. And they will never send me another payment due reminder because I will never ever ever buy from this store again. Avoid this store and the Comenity Credit Card. I tried to get them to stop the emails but they would not do it. I assume the CC company would rather not have me as a customer. That works for me!! read more

I use to love coming into this store. I was a loyal customer not stepping into another jewelry store for 5 years because of the service we received from Randy. Sometimes came in just to say hi! To let go of someone who dedicated that much time is absurd. No one in that place has the knowledge, heart or personality that he does. You lost a great employee and customer. Selection is very slim. I will be shopping elsewhere. read more

The store has an amazing array of Mined and Lab Grown diamond rings. It was awesome to learn that the company owns all their jewelry so they're priced just perfect. If they don't have the ring or carat size you want, ask you'll receive. They can get you the perfect and help you create the perfect ring. read more

I went in with my boyfriend to look at rings necklaces and a new chain for him I was told I would be getting a estimate check for how much my spending limit would be if I wanted to sign up for a credit card a couple days later I got a email saying thank you for opening a credit card I didn't not want a credit card I said I just wanted to check to see my limit not open one and the salesman knew I didn't want one and still opened it without my knowledge I just want to know how that is okay how does one open a credit card in someone else's name and think that is okay seems like you guys need to watch your employees more carefully because I called to cancel and I'm still getting emails about my new credit card I never wanted to open read more

Stop by here on February to get a engagement ring for my fiancé they were super helpful and helped me out alot because I had no idea what I was doing lol my fiancé loved her ring. Will be back ! read more

Super irritated. My boyfriend and I picked out an engagement ring and when he went back to the store just a few minutes after we left, the salesperson said the price on the back was wrong and scratched out the price and wrote a new price on it. My heart sunk it was obviously the ring I wanted so she was taking advantage of us. Will never go there again. read more

My experience with Helzberg started out great and I'm going through a total nightmare ! They sell you on the warranty and it's great benefits and at the end totally screw you over. They lost my engagement ring sometime in these last 3 weeks ! It had a return date of 7/10/21 and it got lost somewhere in "shipment". They didn't even contact me or the my fiancée, the main account holder. I had to call and find out to get no answer until they called my fiancée saying that our ring was lost. The manger Andrea had the audacity to say that "yours isn't the only ones that got lost" and she was "apologetic". She said we can go down there and pick something of equal value ? First of all she didn't do her research. we created our ring ! Found a beautiful quality diamond purchased it and then picked a setting from a collection that goes to the store I believe quarterly or twice a year. We didn't chose something out the case ! She's like ohhhh well we can refund you or pick something. But our concern was the quality of ring we had. We said fine then match the specs since there is nothing we can purchase similar to what we had as their inventory is less than par and prices aren't the same as three years ago. We were told no. equal price. Why should we lose out on value due to their negligence ?! Oh but she's married too and understands our frustration. Clearly the not. What does her marital status have to do with our lost engagement ring ?! Now they want to refund but minus taxes and life warranty we purchase ? HELLOOOOO YOU VOIDED THE WARRANTY BY LOSING MY ENGAGEMENT RING!!! A warranty we were sold on and did as recommended, which was to have it sent out once a year to make sure nothing is lose. This woman has the nerve to say well it's not mandatory ?!! Your staff recommended it , we are following your "expert" recommendations! So now they want to STEAL My fiancées money. Every normal place you go to get a refund you get a full refund. Why should you keep a single dime and still try to take more? Don't buy from here unless you want your precious sentimental items lost and be treated so callously with runarounds. We will not accept nothing less than what we FULLY PAID FOR. I can't add photos bc they LOST MY ENGAGEMENT RING. Go read their BBB complaints. Anyone could be next. read more

My ring is now 5 days LATE. They won't answer the damn phone and are never open during the business hours they say. Incredibly UNPROFESSIONAL. read more

Two employees help out a customer each while others waiting. Walk in didn't even get acknowledged/greeted. A "Hello will be right with you" would of made me feel more welcomed and willing to wait patiently. read more

We have bought jewelry from here before beautiful selection good prices help was helpful. Love going during seasons of sales they have cute stuff read more

My husband got my engagement ring here and also bought a necklace for our 1st anniversary here as well. I love the people here. They are so accommodating an helpful. A few days after our anniversary, my husband was putting my necklace away and the chain just snapped. We took it in and they gave me a new chain right away after explaining what happened. When I first got the ring, my husband already had a main stone to put in the setting but when I got the ring, that center stone was rotating in its setting. Not wiggling, rotating. I asked Helzberg to fix it but when it came back, it was still doing the same thing. So I had to take it back in again and the gentleman said he would be very specific with the company they send their work to and make sure it got done right. And it did! Yesterday 10/4/2015, I was putting on my engagement ring and the band just snapped! I was so devastated. I took it into the store the same afternoon and the same gentleman that helped me before, went out of his way to help me get it sent out, repaired and re-sized. The only minor complaint that I have is that when I have my ring sent out to be re-dipped, whatever chemicals or materials they use, sometimes it is different and I begin to have allergic reactions to my ring. But all I have to do is take it back and they will fix it. They are super helpful and have some of the best competitive pricing I have seen in similar jewelry stores. read more

Great and friendly customer service, Rebecca the store manager is the best! She's very knowledgeable about watches and took her time explaining the details to us. Would definitely go back and recommend this jewelry store to others. Truly exceptional! Thanks Helzberg for providing the best customer service! read more

Honestly my fiancé and I weren't even going to step inside Helzberg because it just LOOKED like we couldn't afford it. But after one disappointing experience after another at the neighboring jewelry stores, we decided to just look. Boy what a difference. Amanda found us immediately and was as close to a breath of fresh air as possible. We told her that we were getting married in May, that we didn't want to spend a lot of money on our rings because we're not really jewelry people and we have too much in student loans to buy anything fancy, and that pretty much every other person we talked to in every other store treated us like crap as soon as we said we only wanted to spend a couple hundred dollars. Amanda gave us the service we might have had elsewhere were we spending several thousand dollars. And what's more, she found me EXACTLY what I had been wanting - a simple gold band with a few little diamonds in it - that no one else had. And the price was amazing. Also amazing was the fact that even though it had to be custom made, the price of it, which is included in the insurance price, was roughly HALF of what Kay Jewelers was offering. I'm just blown away at how great of an experience it was at Helzberg. It felt like we were shopping with a friend and not one did she turn her eyes away looking for other, richer customers to help. And it's for that reason that when we are ready to buy our next piece of jewelry, we will seek out Amanda at Helzberg. I'm looking forward to picking up our rings! Oh, and Amanda cleaned the ring I walked in wearing (a simple promise ring that acts as my engagement ring). Would give more than five stars if I could. read more

My mother took in a necklace she wanted them to resize . I bought it for her at Macy's and she didn't want to resize it right then and there. She changed her mind a couple months later. I usually take my jewelry to Kay's. She decided to cheap out and go here. She wore her necklace for a couple of months and noticed her latch of her necklace was discolored. Wait , her necklace was all white gold . So how it turned golden is beyond her and me. I was really upset . I went with her to tell them they had replaced the latch and they totally tried to make excuses like saying my mom probably puts oils on her skin or uses something that would discolor her white gold. No my mom does not use any oils . After the sales lady got confrontational with me I dared to tell them if they replace a tiny latch then.... They probably replace diamonds and other stuff too! Buyer beware . Don't take your jewelry here to be fixed they will take your original parts and give you crap. Another thing, why they got so defensive with me is totally unprofessional. Im calling the cooperate soon. read more