I usually don't write reviews, but this experience really disappointed me.
I brought my 13-year-old daughter to Studio 153 to see Lily for her hair. I asked for much less than a partial highlight, though I didn't know the exact terminology. I was quoted $75, and when we arrived the price was almost double, which was frustrating but we went ahead with it.
When we left, her hair looked okay. However, within a week her hair turned orange. She did not swim, use unusual products, or do anything that would cause this. I contacted Lily to explain the issue and was told it needed to be toned. I was then told I would be charged another $50 to fix it.
At the original appointment, I was told toner was included in the price, even if it didn't appear to need it at the time. What was most disappointing wasn't just the cost, but the lack of care or accountability. There was no apology and no willingness to correct the issue, especially considering this was a service done on a 13-year-old who doesn't have many experiences getting her hair done.
This was my first time seeing Lily, and while I understand mistakes can happen, I believe when someone pays a significant amount of money and something clearly isn't right, the salon should at least show concern and try to make it right. Unfortunately, that didn't happen here. read more