Horrible customer service! Four people working pharmacy (one nice one clearly a trainee) plus one woman floating around. They were unable to put a prescription through OHIP claiming the recipient was in a nursing home (he is not) then claimed it was the government's fault they couldn't get it to work (it was not). They clearly did not know how to submit a simple prescription (this was two of the four working on it) and insisted the client pay in full. Had to give up and pay in full at which time was told, if they resolved it, they would issue a credit.
Prescription was a simple cream. Took a very long time for employee #2 to verify this simple order (no counting, not much to do besides look at the box) but they spent a long time verifying.
Printed order did not match prescription, they decided not to include specific client instructions and basically just said to 'apply'.
Very very incompetent, but the best was yet to come.
They later phoned saying they got it through (oh, so it wasn't the govt?!?) and if I wanted the refund, I would have to drive back and they could not do it on the phone. Drove back and got the rudest of them all, Krystal. She attempted to train the newer one, but unfortunately, Krystal had no idea how to do the refund, the floater came to help twice and as soon as she would walk away, Krystal would hit the wrong button and call her back. So told the floater she needed to do it and she complained there is a learning curve and I just need to be patient. So someone who has no clue how to do a refund is trying to train a new employee? Krystal also repeatedly said it was karma and had a very unprofessional and rude manner implying it was my fault overall.
I agree with other reviewers that staff is very rude and unprofessional. I even called the owner to let him know about the issue, but no response so I have to assume service is not a priority.
Lots of drugstores in Collingwood, and you might want to choose a different one. Any other one. read more
