We had a horrible experience here and unfortunately, were it not for the pleasant interior and view, I'd not even give it one star (unfortunately not possible here on Yelp). Seriously, avoid this place if you can. Let me list what went wrong.
First, we were seated in an almost empty restaurant right next to a family with a young boy and an infant. Obviously my wife and I were here to have a quiet dinner and not to sit right next to loud patrons. Tons of other tables were free. We asked for one and were told it wasn't available. We ended up taking another near the entrance from the hotel side and it was OK view wise but none of the tables we wanted were ever actually put to use. The restaurant never filled up to more than five tables I believe. The seat I was on was supposedly for one person but there was a divider or something right in the middle, i.e. it was uncomfortable and a joke for this type of restaurant.
Second, after getting done with the whiny, high-pitched voice women who seats you, our waitress took forever to come and ask for our drink selections and then again for our food order. She didn't really seem interested to be serving us and seemed to disappear often (for what I am presuming were outdoor cigarette breaks). She was definitely not a trained waitress and in this price range unacceptable.
We never received a bread basket. No big deal but when I asked for one the response was "oh, I forgot!" No "I'm sorry" or anything like that. Just "I forgot". Seriously, that's the best you can do? Mind you, we were still being polite at this point.
Drinks arrived and I have to say this was the worst glass of wine I've ever had for 9 Euro. Seriously, there are table wines that cost 2 Euro a bottle that are worlds-apart better than this crap they serve. Avoid the wines!!!
Food? Skip it. I had the entrecôte with "waffle potatoes". I had no idea what that was and was intrigued. You know what I got? Cold potato chips. They were kind of moist too. This is a joke folks! The meat was garbage too and served with potato chips. There are grill imbisses that do this better!
Dessert? Are you kidding me. We couldn't wait to get out of here. Asked for the bill. It took forever as well for it to come. Was handed to us without a comment. I expressed my complaints about the food and service...politely, trying to give constructive feedback as my wife made me stay calm. Response? "Oh, OK". Nothing more came out of her mouth. Enough of this place.
Won't ever be back and hope lots of you skip it so they get their act together. We had a wonderful stay at the Budersand but this place is a blight on the horizon up from the hotel. So much potential but literally off the deep end because of what I am presuming to be horrible management and inexperienced staff. read more