I'm reviewing only for the grooming service. I had a really…read morebad experience at PetSmart that left my Cavalier KC traumatized and in the ER; you can imagine I was pretty anxious in taking my baby back to a new place. Daniella is the only groomer there so she personally takes care of each dog from beginning to end. I explained all that had happened in the past and she was super understanding, texted and kept me updated throughout the service until the end plus my doggie looked so fluffy, cute and well groomed! I'm definitely going back to her! The price is also very reasonable so a plus on that as well! Thank you Daniella!

I no longer trust Crate Escape to care for my dog…read more Our dog had gone to the Crate Escape since he'd had his shots. He was well cared-for, and enjoyed going there. The last few times we brought him there, the staff was clearly under-trained and awkward with him. After one pickup, we noticed a nasty abrasion on his skin with some bleeding. I got an "oh gosh, we didn't notice that", and a followup phone call that meant nothing. They have switched to an online booking system that's poorly designed and a pain to use, very different from the days when you'd just call and make a reservation. I strongly recommend avoiding these folks. They used to be great. I would have gone out of my way to bring in more customers for them back then; all the good will is gone.

I don't usually leave reviews, but this totally deserves a perfect score!…read more We have 2 "high anxiety" rescue dogs who require attention, consistency, compassion, and love. Jason and Gaby have been our daily walkers for over a year and a half and are really perfect for our girls. Each day, the girls are walked 30 mins in the neighborhood. It is the best part of their day! Jason reinforces good habits and control over excitable dogs. I appreciate that he helps train them and gives lots of affection to both. Gaby is also very great with them. I like how they leave notes on how the walks went every time, including when they went to the bathroom and when they got treats. Communication is excellent and they are very flexible in working with our schedule. Best of all, they really connected with both us and our dogs. JC Dog Walkers are BY FAR the best dog walkers we have ever had in the life of our dogs (who are 6 years)!!

Gaby and Jason are so wonderful! I can't recommend them highly enough…read more It has been mainly Jason walking our dog who is sweet but reactive. Our dog is always excited when he comes to walk him. And we are always at ease since Jason knows how to manage his reactive tendencies. We consider him a trainer as much as a dog walker since he reinforces good behavior on their walks. Gaby is very responsive and makes arranging walks and dog sitting stays so convenient for us. They have been flexible when we have had to make changes and are just so easy to work with. I think it can be hard to find someone who is good with dogs and can manage the business side of things. Gaby and Jason are excellent at both. We only wish that we had found them earlier! A number of our neighbors also have Gaby and Jason walk their dogs. The dogs vary in size and temperament and Gaby and Jason are great with all of them. We all agree that they are the best!

Our black lab, Riley, has been enjoying her walks with Laura since we first brought her home a year…read moreago. Both Laura and Sarah have been fantastic with Riley through the very tough puppy phase and have also been super flexible with us as our scheduled changed drastically over the past 6 months due to some unforeseen medical emergencies. Overall we're very happy with Most Valuable Pup!

We are new to the area and had to suffer through some bad grooms for our dog until we found robins…read morenest ! Such a great place, our dog looks amazing and very affordable as well.

We have been clients of Robin's Nest since it first opened many years ago! My family and I would…read morenot go to any other groomer for our small dog; Robin, Steve and Will are always willing to listen to what we need done for Lola and extremely kind when doing the grooming; they are punctual, and know exactly what has to be done; all in the spirit of kindness. We are completely thrilled with their services as very nice, considerate people.

I've used Bow Wow Dog Walks for about 4 years, right up until I moved out of town. I couldn't…read morerecommend them more! They truly cared for our Boston Terrier and treated him like their own pet. Nancy is incredibly organized; she assures you that her whole team is credible, talented, caring and accommodating. She's completely understanding when last minute things come up and provides more than enough notice if anything was ever to come up on their end. I'm pretty sure our dog Winston got more excited to see his dog walker, Scott, than he did us at times. Scott was so good to our dog. Every walk Winston got, Scott would leave a detailed note with whatever happened and would call personally if there were any concerns he had. We truly couldn't have asked for me. Bow Wow really was more than a business to us; we truly considered them part of our life and our dogs' as well. I wouldn't hesitate to hire them again or recommend them to anybody looking for somebody to care for their pet!

My husband and I used Nancy's services for 1.5 years. Things started off pretty well, she is…read moreorganized and came to meet us with the walker who would be caring for our (at the time) 4-month-old cockapoo, Meli. The 2 stars given are mainly for the walkers and not the owner, Nancy. Our walker was absolutely fantastic and would send us pictures for the first several walks and reply to text messages quickly if we ever had concerns or questions. We stopped services, without another plan in place, after a series of poor management and customer service: Months before a 9-day vacation in June 2018, we secured our walker for pet sitting services. A week before we left, Nancy informed us that the walker would no longer be able to provide the pet sitting services and she had no back up sitter, nor were we aware that there was no back up sitter. She offered to pay for one specific boarder that does not have a website or email. We declined as Meli had never been boarded before and we preferred that she stay at our house or another home to be cared for. We ended up spending twice as much money and an incredible amount of time finding a last-minute sitter through Rover. Nancy did not offer to help pay for that even though she'd offered to pay for another boarder and was not very apologetic about the whole scenario and the inconvenience, stress, and money it cost us. We are asked to provide a two-hour window for Meli's walks. We have a security camera and can see when the walker arrives even when we're at work. One day, our walker came 25 minutes before the window began, meaning Meli was alone without a walk for 8 hours. I asked Nancy about this and requested Meli only be walked within the window we gave. A couple months later, in September 2018, our walker started coming 1.5 hours later than usual, still within the window, but without notice. When I saw he had not arrived when he usually does, I waited 20 minutes then contacted Nancy to verify that Meli was on the schedule for that day. I was almost to the train to go home and walk her myself when I noticed he arrived. Nancy did not get back in touch with us until the next day, stating that she was on an airplane and didn't understand why I was so worried. She waited 24 hours to respond to me and when she did had a tone of annoyance. A couple weeks later, today, I noticed that our walker had not arrived by the end of our walk window. My husband texted him and the walker stated Meli was not on the schedule, then realized he was looking at the schedule for a different day. Mistakes happen and we are not unreasonable people, but a few minutes later Nancy emailed us and said the walker had an "emergency" and was trying to get to Meli soon. She was trying to cover up a simple mistake by misleading us when we already knew the truth and we lost complete trust in her at this point. Her overall communication with us has been rude and with an annoyed tone any time we said/asked something beyond providing our weekly walk needs. We love our dog and want to make sure she's comfortable and cared for when we are not home. We are paying for a service and not asking too much. Nancy lacks compassion, empathy, and understanding for pets & their owners (and I'll bet her walkers/employees, too) and I would strongly advise against using her services. By the way, I have emails to back all of this up.

Dr. Ramsey and her tech saw us in late June as we were moving a family cat from Cambridge to…read moreHouston. We were there to discuss travel plans and ask for recommendations/advice to best prep family kitty for the journey. Today I saw a vet in Houston and the difference is night & day. We discussed with Ramsey need for a liquid version of a sedative for travel and a health certificate. Ramsey never mentioned motion sickness medicine as a precaution (kitty experienced this ++). Vet Tech checked us out after "exam" and we had to ask again for health certificate and sedative meds. She gave us pills not liquid - at this point we felt like vet tech might have been on sedatives (!) because of our need to ask again. Note taking would help this practice. Listening skills too. I'm sure with some research pet parents can find a better practice in the Cambridge/Somerville area.

Treat our kitties with love and care--even when our kitties don't reciprocate the kindness! Super…read morekind staff, friendly vets who actually care about and like animals, and reasonably accessible. Pricer than our former vet, but never questioned it because the care is/has been good. Will absolutely update if things change, but super happy with them through 2 relatively routine visits!

I've been taking Levi to The Downtown Paw since I got him over a year and a half ago. We've done…read morepuppy/dog training, grooming, and daycare here. Kate and team always treat Levi with so much care as if he were their own. Whenever I need to leave Levi for the day at daycare, I always know that he will be in great hands. Would highly recommend The Downtown Paw!

Do what you will with this information, this is purely my experience…read more I called in and booked a "Bath & Brush out" for my British short hair. On the phone, the price was 35. At arrival the price was still 35$. I left my cat at noon and received a phone call 30 minutes later. During the phone call, there was no mention of anything but " your cat is ready to be picked up" When I arrived on site, I was informed they bathed my cat, but didn't dry him because he escaped. So I'm thinking fine, sure that's nothing, I'll dry the rest of him off when I'm back home. Come to find out, when I opened my cats traveling bag at home, he was completely soaked and still very very wet! He was literally shivering. Now I didn't open and check at the location because there were other pets barking and meowing; so I didn't want to freak him out more. The weather was not warm at all and luckily I lived close enough to home where I can dry my cat off fast. But to think that this information was never mentioned during the phone call. Makes me believe they did not care nor were they professional enough. Also to mention, they had increased the price from 35-45$. Now I'm not going to hassle over 10 bucks but the unprofessionalism from this place is upsetting. I do not care for a 10$ refund or even a full refund. I will never recommend for a cat grooming or step foot at this location again.

Arlington animal clinic is about two blocks from my house and very convenient so obviously I take…read moremy dog there. She doesn't seem to be afraid to go there, and the care we receive is always fine and professional although we don't have a specific vet we see. It is on the more expensive end, but I will continue to take my dog there because of the location.

DO NOT GO HERE!!!…read more Tldr: their negligence nearly killed my cat and their lies cost me thousands of dollars. I've waited for some time to pass to write this review out of not wanting to write a review in an overly heated state. But if you value your pets welling being at all you will find somewhere else. This is the first vet I took my 3 year old cat to when I moved to the area. At the time she had started peeing outside of the liter box. I came in concerned she might have a UTI and they took a urine sample. The sample came back showing crystals. The male vet told me they were caused from "anxiety". My cat is the most social, happy, carefree cat in the world - I told him there was no way. He said something MUST have changed and insisted I must have moved, gotten a new roommate, a new work schedule, etc. None of which were true. He suggested a few small things but ultimately told me I should put her on kitty prozac. I said absolutely not and left. Not long after I took her back in to see a different female doctor for a breathing issue and she claimed she had asthma. When she called to tell me this she mentioned my cat was in great shape for her age. I asked why she said that given the fact my cat was only 3 and she laughed and told me the system told her my cat was like 14 years old. What logical human being would assess my cat and think she was that old. I asked them to change it in their system and then spent HUNDREDS of dollars on the asthma items she suggested. Even though, once again, I did not think it was asthma but at the time I wanted to trust the "professional". Flash forward to Thanksgiving my cat begins straining and peeing blood. We rush her to an ER vet and find out she has bladder stones. And how did they catch it? They did a urine sample and found crystals in her pee, once again. The crystals that the male vet told me were due to anxiety. After spending the next 2 days at the emergency vet I took her to a new vet a friend suggested. At this new vet, they wanted all of her records immediately to do emergency surgery. I called Arlington Animal Clinic and explained the situation and that I needed her records ASAP. I had to call them not once, not twice but rather 4 times to get this information!!!! And once again, my cat's age is some random wrong age. Their negligence caused my cat to suffer for MONTHS. When I called them to explain the things they suggested weren't working they once again turned to Prozac. I should have trusted my gut and got a second opinion earlier and that's on me. But I wanted to not think I knew better than professionals. In addition to all of this, I brought up my cat's so called asthma to the new vet and when they checked they said she absolutely did not have asthma she was just overweight. And sure enough, when she lost weight the problem went away. These people are horrible and I can't believe the ratings on here. At this point I'm not even sure these people actually have veterinary degrees. These people could have cost my cat her life and they're lucky I didn't sue them. DO NOT GO HERE!!!!