Absolutely garbage quality of the recliner I bought! Very good looking power recliner but after a week of using it I ended up literally breaking through the side of a handle, wooden frame with no reinforcement and material just wrapped around it.... Seating is very uncomfortable and my back is killing me now. I am in a good shape with a strong back and an abdominal muscles, ended up throwing it away! Do not waste your money and time in this store! read more

Kevin provided excellent customer service while helping us to choose a couch. Very patient and provided good advice around the care of the item. read more

This Structube location is absolute trash. I ordered a rug in-store and asked for it to be sent to the store since I wouldn't qualify for free shipping. Thankfully, there was no delays and I was able to pick up 2 orders at the same time. I got a call to arrange pick-up. When I arrived that day, they said they couldn't find my end tables and almost gave me someone else's order with a similar name. They eventually found my order and I took it home. Cue to when I got home. End tables were good but upon unpacking the rug, I discovered that it wasn't the one I ordered. The label on the receipt and on the outside of the rug was the one I ordered, but inside it wasn't. It seems like the warehouse messed up which is what the associate reiterated when I called them after a lot of insistence that it wasn't the rug I ordered. I had no trouble returning the rug (which was more expensive than the one I ordered), but requested that since it was their error that they provide delivery and swap the rugs while here. I work in healthcare and was trying to limit going out as much as possible. They said they would try to arrange it. They hadn't replied to my email for a week and then the manager said he would have to travel quite a bit to get to me and there was difficulty arranging a date that worked. I said I would just bring it in and pick it up myself. There was no effort to fix things on their part and no onus. No apology except to blame the people in the warehouse. I understand that their furniture is affordable and they can't offer as much, but there was no response or accountability on the store at all. Lesson learned - never shopping at this location again. Caveat: We are in a pandemic, things are tough, and curb-side pickup is back-logging orders up to their noses. However, there does need to be something said for their customer service even if things are overwhelming for their employees and understand the same goes for their customers alike. read more

Structube has zero customer service and places the onus on customers when things go wrong. Structube Sudbury. A manufacturer damaged sofa was delivered to my home in 2023. A large sectional. There is no option to pay for setup. I tried and was refused. I waited weeks for family to help me setup. Three bags of garbage and several blue boxes later, revealed a damaged sofa. The replacement sofa was delivered on Friday. Once again, I am left to deal with the garbage and setup. They refused to make me whole. I live alone and am in my mid 50's. During the delivery, my entrance furniture and rugs were stacked in a corner, plants were toppled to the floor and broken, and a photo frame suffered damage. When I contacted the store, the District Manager told me, in writing, I should be grateful I wasn't charged for the replacement and I failed to properly package up the damaged sofa. None of this had been discussed. Structube has left a mess and damage to my belongings. For the second time, I await family to assist me before I can determine if I have received an undamaged sofa. I have a non functioning living room. Before and After photos attached. read more

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Came here to look for furniture for my place. At first I visited other furniture vendors. But a few buddies and my girlfriend recommended me on checking out this place. Anyhow, I came here one night to start browsing for furniture. After some observations and being assisted by some really cool and knowledgeable employees on choosing the correct style and colour to match my place. We came back a week later to place order for 2 items. I really liked the items they have setup at the store. It is modern and doesn't cost an arm and a leg. Quality is decent too plus great service from the team. read more

I just had my ETTA table picked up today from this location. Opened it up right away to find that 2 of the 4 legs have the black stubs missing. And the other 2 attached leg stubs have been scratched up. The holes for where to put the screws already have pre-existing scratches made, so much so that you can see the silver underneath the gold coating. It is visibly used, damaged and with the important part of the legs missing that I can't put it upright. I had to get someone to pick up the item from the store since I don't own a car. So I'm hoping they will deliver the replacement table straight to my home with express shipping, if possible, considering it's an error on their part.. They should of checked the item before sending the order, and I'm surprised they didn't do that at all. For an item I paid over $300 for I'm very disappointed to receive a used item with missing pieces. I contacted the manager Greg at this location and spoke with Justin over the phone. I sent them an email (June 3, 2019) and waiting on a reply. I'll update this review once I fully get my table in brand new condition. UPDATE(June 7, 2019): Greg had gotten new table legs re-sent to us. We open it up today, and once again they messed up. How hard is it to check if you are sending the correct items? Especially when you mess up the first time?? They only sent 2 out of the 4 pieces of the legs we were supposed to get... We were missing even the main part of the legs that were missing the FIRST time around. He asks if I can personally pick up from the closest location.. umm So now I have to take a taxi, back and forth and pay out of my own pocket. Not to mention he also asks for me to bring the damaged legs for him to that location. Out of courtesy I went out of my way to carry these bulky items in the taxi to bring it back for them, while he promised for a "rebate" (didn't tell me how much btw). When I get home I assemble it together and it's FINALLY done. But wait. I call to say it's put together and ask for my rebate. He says 10% of my item($33). That's it?! That's how much my taxi to pick up the item cost. Are you kidding me? I should be getting $100. I waited 2 weeks for this item that should of been correct the first week around. They sent me a damaged item. I pay for a taxi to pick up the item AND return the other ones because he asked me to. I could of easily kept those and made another table and sold it for $150 very easily. Why didn't I? Cuz I'm not an inconsiderate person, have a conscience and I value my customers and the service I give them. A 10% rebate as a "sorry for sending you damaged goods" is insulting. So many of my friends and family come to shop at Structube cuz of me, now I'll be convincing them to go to elsewhere. I'm waiting to speak to Kevin now since it didn't go well with Greg. Be updating again. read more

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Structube customer service was so disappointed, when i purchase cooper couch, delivery took forever and it was so unorganized! And i had to pay twice for delivery and they couldnt even do anything about it! And 4 Months later, my dog destroy the back cushion because it was poorly made, and i tried to contact them to buy another piece of the back cushion, and their respond was " unfortunately we dont sell the back cushion separately and there was nothing for us to do about it". I would never ever recommend anyone to purchase anything from structube. read more

****PLEASE DO NOT DO BUSINESS WITH THIS COMPANY**** This has been one of the most frustrating experiences ordering a bed frame with structube. I have ordered my bed frame on November 26th 2018 and at the time the bed frame's estimated delivery was December 6th. I understand that delays do happen which is very understandable if it was a week/two. However we are now sitting at the end of December 30th (OVER A MONTH) and I have called the warehouse various times AND the online number just earlier to be told that this is yet AGAIN delayed "to arrive on Jan 7th". The estimated dates that you provide your customers help determine how we plan on our end based on this. I had moved places and based on the delivery times you had provided I had not moved my old bed frame to my new place because at the most, even with delays I would be without a bed frame for a week-2 weeks tops. However this product Versailles have been delayed not just once, not just twice but now three times. I have called and no one is able to provide me with any sort of compensation or even a effort to make this situation better other than "you have to wait" "there's nothing we can do" "the date on the delivery is just an estimation" All points are valid however at this rate, knowing that it's FAR from the estimated date, the company should be making an effort to rectify this situation whether it's providing some sort of money back or a free delivery or something to make up for this massive delay. This is my first experience with structube and it has clearly been severely tainted. I will think twice if i were to EVER order from you guys EVER again. I will also be advising my friends/family to do the same. It is an unacceptable way to operate business despite the fact that you have "reasonable prices" and decent styles. In hindsight I would have rather paid a bit more at another competitive store to save on all of this hassle/disappointment/frustration. To have better customer service and to actually receive the product that I paid for at a reasonable time. Please DO NOT order online OR preferably not AT ALL from this company in general (locations do not matter). read more

DO NOT BUY FROM THIS STORE ONLINE OR IN PERSON. THEY WILL ROB YOU! I placed an order 12 weeks ago. It took two months to schedule deliveries (the delivery process alone was horrible and I had to leave work early for several days to get partial deliveries, and then have them rescheduled over and over again). Once they claimed they completed the delivery, two chairs were still missing. I immediately contacted them through their website. They took 4 days to respond to confirm that i was missing two chairs, not one. And that was the last I have heard from them....THREE FUCKING WEEKS AGO! Since then, I have emailed a couple times and have received absolutely NO RESPONSE. I am currently on hold (30 mins so far) and I doubt I will get to speak to an actual person. DO NOT BUY FROM THIS STORE ONLINE OR IN PERSON. THEY WILL ROB YOU! read more

The furnitures are modern and high quality. There are a lot of great options here great for condos. The prices are very reasonable for the quality you get, I trust this place more than other shady no name furniture stores that has really high mark up and give you low prices. You know the ones on Kennedy. I see furnitures there from the 90s with dust and yellowish stain. Plus those are very low cheap quality. The showroom is nicely staged and organized. However I learned that it's only a showroom and doesn't have inventory. I would have to order there and get it deliver next week from their Montreal warehouse. Plus there's a $90 delivery fee for unlimited items. This can be a deal breaker if you are only ordering one item. For smaller items you can order and pick up at the store. read more

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If there was a 0 - I would give this store that. DO NOT BUY FROM STRUCTUBE. The quality of the furniture is bad the price is high - and the customer service is the worst I've ever experienced! After first purchasing our coastal bed and nightstand on August 26, 2016, it wasn't until late October and early November that the pieces were ready for delivery. Waiting 2 months for the furniture, we were very excited to have it in our new home. However we were in for a nasty surprise when the delivery truck arrived. On October 29, the delivery arrived 40 minutes past the 4 hour window, without a phone call from anyone indicating the lateness. The delivery company then refused to bring the bed up to our apartment. They said it wouldn't fit in the elevator. We assured them we had just completed a move bringing in two 9 feet sectional couches. They sat in our lobby for 40 minutes arguing with us, as we frantically tried calling the store and the delivery company. About two hours later, we were given permission to take the bed in ourselves without help from the movers that we had paid for. It did fit in the elevator. We've attached a photo of it in the elevator. When the bed was finally in our apartment, we discovered the mounting plank on the headboard wasn't fastened securely and came crashing down on my brother in law who was helping put the frame together. We had to purchase extra enforcements to make it useable again. Finally, yesterday we went to pick up the matching coastal nightstands on our own, as we didn't want another tumultuous encounter with a delivery company. We brought the end tables home, and one of them was falling apart, unusable. We are having our housewarming today, and wanted to have a complete home, so we've agreed to take the floor model to swap out the brand new broken one. We paid more than $2000 to Structube and ended up with a floor model, and a broken bed. (not to mention the grief from the delivery ordeal). In the end, structube refunded the delivery fee, and gave us $30 off!!!!!! What on earth. The quality of the furniture is bad the price is high - and the customer service is the worst I've ever experienced! read more

This is based on delivery process and experience. We will see about quality when I actually do get the product. The company even says online they arent held responsible for delivery turdiness. Guess that should have been a red flag for a company this size to not be able to properly guarantee or manage their logistics. Or implying that they dont care to completely satisify a customer purchase cycle. We ordered a dining table and bench. Confirmed delivery this Saturday with expected window 1 to 5pm. We had to call them near 5pm for a status check. They said it was running late arriving at 515pm. 515pm came and gone. Still no sign of them. Called again, they then said the truck was only 5 minutes away. By 6 30pm. STILL NO SHOW. Called the number again. Now they are saying dont know what happened and just wait. Okay.......... read more

Poor quality product This is the 2nd time I have contacted your office to return a sofa that I purchased in May of 2018. This sofa is advertised as a sofa bed, however, it is not possible to sleep on this bed. There is a rod down the middle that makes it impossible to lay on. The bed is not flat and it slants to the left and to the right. making it the most uncomfortable thing that you could ever sleep on. The lining on the bottom of the sofa has been torn to shreds with me only moving it a few times in my spare room. The sofa also has a long overhang at the back making it impossible to put the sofa flush to the wall. I would like a full refund. This is my second request for this. Structube have not responded to my first request. This s the worse customer service and the worst product that I have ever purchased. I will be disputing this charge on my Mastercard by Wednesday, July 11, 2018 if I do not hear back from your customer service. WORST CUSTOMER SERVICE EVER read more

My initial experience was great. Staff were helpful. When I bought it, the shipping company (not Structube) arrived at the wrong scheduled time and I missed it and I had to pay to schedule a 2nd shipping event. Whatever, I can live with that. Three years later, one of the couch legs is bent out of shape. I go to the store and find the line is discontinued (Miami sofas). They don't have any replacement parts. I don't think I'd buy anything from Structube again. The furniture looks nice, and its priced as such, but the quality is crap (How the heck does the leg bend 45 degrees?) and the follow up support is just awful. read more

The customer service is very bad. Just called the store to check if a tv bench is in stock or not. The rep told me that there is 1 in stock, so I went to the store right away. However, another rep told me it's demo and it's not for sale after I arrived in the store. I have to wait 10 days to pick up if I place the order now. It's useless customer service and waste my time to drive over there. read more

BUYER BEWARE. Go on thier Instagram and see all the negative reviews. They are all true. Had the worst experience with this company. Ordered a $2,000 couch that came stained with black grease, punctures in the cushions, and the wood base frame splitting. Called and emailed customer service, took days before I heard back from anyone. Told to fill out a form and submit. After going back and forth for days with 5 different customer service members, whom which all 5 of them blamed everything on the third party shipper, and told me how many issues they are having with there orders being shipped, they offer to ship me another couch, with the same third party shipper, is that a joke? 5 different employees trashed the shipper they use to me and than the offer to send another couch using the same shipper, dont think so. Than they offer me $100 off for me to keep the couch, $100 off on a $2,000 is nothing. Told them to come take it and I will gladly pay more money somewhere else and have a undamaged couch then have you keep my money. read more

Would give it a 0 if I could. All round bad service from constant delays to obnoxious delivery guys and broken furniture. Unresponsive customer service and they frankly do not care. DO NOT BUY. IKEA is better. read more

Just had an absolutely HORRIFIC experience with Structube. I placed an order in July to be delivered Tomorrow. When I purchased the product I was told that the delivery could be scheduled for the morning. When I called today I was told that it would be between 5 and 9. I Understand that this was not their company policy to give set times but that's what I was given and the impression that I was given by an assistant store manager that is no longer with Structube (Oops) I guess they can't confirm or deny with the person I spoke with - How convenient. Now I need to make alternate plans in order to be there between 5 and 9. I will NEVER buy anything from Structube again and actively speak out against it whenever asked for my opinion. This is a poor excuse for customer service and a poor partner that they chose to handle their deliveries. read more

Ordered a bed in early Nov and was advised I had to pay a $90 delivery fee even though i wanted to pick it up in store. After 6 weeks they called to say my bed was ready to be delivered and that the delivery company would call with a 4 hour window when the bed would be delivered. The delivery company called my home phone 3 times leaving recorded messages with no 4 hour window and no return number. They did not call my cell or email and instead showed up at my house when no one is home. The store manager now wants me to pay another $90 delivery fee that I didn't want to pay in the first place. I have tried for a week to speak to the area manager and no one will return my emails. Their delivery system and customer service is terrible as no one will speak to you even at the head office. One of the worst customer service experiences I have had in years. read more

Same as the other posters. Nothing in inventory. They keep telling us when things will be ready and then are delayed. We are at 3 months now.. My friends just got what they ordered 8.5 months later. read more