I am giving this company 2 stars, despite the fact that their installers do good work and we have a nice fence- it's just not quite what we wanted. The negative review is based off of our experience with the "planning process" (in quotes because this process did not seem to take place at all. The estimator (actually a salesman) and the contractor we had both used a lot of jargon and did not explain our options (e.g. fence boards facing in or out, what to do about trees and stumps in the way, how the gate should be installed). They then made assumptions about how we wanted some of these things.Overall, the people we worked with were very uncommunicative. I had to repeatedly call to get things scheduled (they were supposed to call me) and set up a "walk through" (which was a joke- and we were not actually notified when they showed up so again missed out on the planning process). They did do a good job of correcting the problems as best they could, but were unapologetic about the communication issues. Overall- decent work, just make sure you communicate with them, be ready for some frustration related to communication on their end (probably depending on who you work with), and check in with their awesome installers to make sure they have the correct info about what you want! read more