I ordered two small oval rugs online. The rugs are lovely, soft and comfortable to stand on. They're substantial and construction appears to be of good quality. These were on sale and honestly, I would have paid more if they weren't. I loved the pattern and colors so I was lucky. Owners are lovely, very nice and lightning fast response. Lad times are perfectly reasonable and shipping is timely. A great transaction and I'll be back. read more

I like to buy made in America products from family businesses. Unfortunately the quality of the $1400 rug we purchased is lacking. I cannot recommend their products and would never buy from then again. They are kind enough to send a needle and thread repair kit. So if you enjoy daily mending then these rugs are for you. read more

I am so happy with the rug that I bought from Stroud. The colors are beautiful, and the rug is of excellent quality. I was surprised at how soft it is under my feet. I'm already thinking of ordering a bigger one as a living room area rug, because the small one that I got is so beautiful. The rug was shipped and delivered in a timely manner. 10/10. read more

We have ordered numerous rugs from Stroud with no problems and no complaints. However, the last rug was not well made and had a number of flaws and would not lay flat. When we asked to get a replacement, they told us their rugs never had pills and we should keep working on the wrinkle. We complained to the BBB and Stroud agree to take the rug back. It has been about 3 weeks since we shipped the rug and no refund as they had agreed. read more

I'm really struggling to write this because I really enjoyed doing business with this family owned company. They are so nice and I loved the selection. I even loved the 4 rugs I purchased, but my intention was to buy rugs that were going to last without failing. Braided rugs were historically sturdy and rather indestructible with few exceptions. My experience was always wool rugs but for 3 of my rugs, I chose the Olefin because they were going to be in my kitchen and the option of washing them was appealing. I even purchased a large drum washer with no agitator just so I could safely wash this type of bulky items. My rugs were all great for about 8 months before I first noticed one of my rugs separating. My job kept me away from home a lot and I couldn't address it right away. Now that I'm home, I found 2 other areas separating on two of the rugs as well as one area fraying. I contacted Stroud over the weekend and got a kind response from them on Tuesday offering to send me a repair kit (pictured). I wasn't sure what to expect but I got a needle and thread. I'm a 60 year old man, just retired from the Army and my expertise is in aviation. I know nothing about sewing and have as much business repairing a rug as Stroud has building working on my jets. I hate to focus on negative reviews when I'm shopping. Generally, I dismiss the bottom 10% just on bitter customers that wanted something for nothing. I have to say that the discrepancies I'm experiencing are shared by several other customers. I hope that Stroud figures out the issues with this but in the mean time, I'll have to take my rugs in to a local company here in St. Louis that specializes in rug repair. They do real good work but they're expensive. read more

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Just received my braided rug. I love it. It is the perfect blue and yellow to match my kitchen. Every time I look at it I love it more. The quality and colors are great. The pad that I ordered with the rug keeps it in place at the base of my kitchen sink. Thanks for the beautiful work. read more

Stroud Braided Rugs - This new rug keeps my feet comfy while I do dishes. It is beautiful. - Rugs Near Me - Shelby, North Carolina

We recently purchased several braided rugs from Stroud Braided Rugs, a family owned business in Shelby. NC. I cannot say enough good about the wonderful customer service from Keirston and Erin as we debated on colors and sizing. Not only did they send multiple pattern and color samples, they also made suggestions on what would fit best with our lifestyle. We have a new Westie puppy and were concerned about her toenails pulling the rug fibers. In addition, they also recommended rug pads that would work on our maple hardwood floors. Because we actually live fairly close to the manufacturing facility, we asked if we could pick up the rugs to prevent them having to be shipped, but Erin and her fiancé actually delivered them to us "old folks" as they were coming right by our residence. Talk about wonderful customer service! The rugs are absolutely gorgeous, well-made, and are perfect for our sunroom. We chose the Charles Blend (Olefin) in black, brown, and what I would call a light oatmeal. Our largest rug, an 8 x 11, is a perfect fit and matches the smaller door rug and chair pads perfectly! Thank you to all at Stroud Braided Rugs for a wonderful shopping experience. We appreciate your expertise and many kindnesses! read more

Stroud Braided Rugs - Charles Blend in sunroom. 8 x 11 - Rugs Near Me - Shelby, North Carolina

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The rugs were not the quality I was expecting and VERY underwhelming!!!! They quickly accepted the return however I wasted $44 to ship them back. Keep this in mind before you order UPDATE They have had returned rugs for 23 days and have yet to refund. Had to dispute charges DO NOT BUY FROM THIS COMPANY. read more

I don't know how we found Stroud but we had been looking for a braided rug for a year or more. I stumbled across their web site on the Internet. We knew the size so my wife and I spent about thirty minutes deciding on the pattern and color. It was a week-end day so I left a message on their answering machine which they returned Monday morning. We placed an order and were told a color sample would be mailed to us. When the sample arrived, we called to confirm and our order was put into their production cycle. When it arrived we were pleasantly surprised at the colors - light green with dark green accents. It replaced a brown on brown rug and really makes a difference in our kitchen. We will order again from Stroud. Great product, great service, great communication. read more

We love the Maine blue round rug purchased for our Vermont farmhouse. The olefin looks sturdy but as handsome as traditional wool. Receiving color samples ahead of time gave us confidence. And turnaround time was phenomenal for a custom order. Thank you for sale price, great value, great service. We recommend the rug pad too. Catharine Melhorn Arlington, MA read more

Beautiful, bright and high quality rugs! I would highly recommend this USA MADE company. Wonderful customer service, easy to navigate website and it arrived well packaged and on time. THANK YOU our new rug is perfect. The colors are amazing. read more

I purchased this rug because it was advertised as machine washable. I recently washed it and it and it fell apart. Don't buy if you want machine washable. I contacted them and they told me to TURN IT OVER. Are they kidding!!! Deceptive advertisement...poor customer service. read more

What a shame , made in America doesn't mean much when it comes to Stroud Rugs , I bought from them assuming I was getting a quality sturdy wool rug ,unfortunately it began to fall apart after 1 season of laying on the floor in front of the fireplace , we will sew/repair it ourselves as we cant afford to throw a 100 dollar 1 year old rug in the trash , what the crap , MADE in AMERICA DISAPOINTMENT .....sadly most of their positive reviews are from people that reviewed product based on how good their rug looked the day they got them in the mail , { why cant you just make a good rug } these mom & pop companies always start out great and start growing and hiring employees that " care not as much " and quality is the first aspect to go down the toilet , production rises quality falls .....customers satisfaction looses out to increased production, Again ... read more

I just received a stroud rug today approx 3x5 olefin. I ordered it cut to size, they call it custom. The rug has no heft, and is thinner than my bath towels. Its weight is ounces, not even a pound. Stroud representative said that I could not return a "custom" rug. I'm sure it says that on their website somewhere but I was so excited for this rug, I trusted that it was going to be a high quality American made rug. I can't imagine this rug lasting more than a year. I'm sick about it, the rug cost $166.00. Beware, very thin, lightweight rug in olefin. read more

I had purchased 2 rugs fir our motor home. The sticking between the braids can loose and I sent the rugs back fir repair. I was contacted by the ladies at Stroud ans they told me they would remake thevrugs and ship them back to me. This is OUTSTANDING product support and customer service. I will always buy braided rugs from this company. In today's age this level of service and support is seldom seen. Thank you Strouds read more

i ordered a 5X7 multi colored rug. I looked at other websites and stored and am glad I chose Stroud. It arrived in great condition and is well made using quality yarn! It looks great in my 1960"s decorated TV room! Great costumer service too. Best of all its made in the USA. read more

I am happy to echo almost every review I have read here. My rugs just came in today and I am actually excited! They are gorgeous, and better than I could have anticipated. If you are looking for a braided rug, there is no reason to look anywhere else. With all the options available for custom rugs, there is really no excuse not to purchase from Stroud. Quite honestly, if you were to buy from another company, you would be selling yourself short. read more

We had been looking at rugs for weeks, but the colors and different fabrics were a challenge shopping online. Stroud Braided Rugs offers the option of getting a sample by mail so you can see accurate color and feel the fabric. We chose olefin. The sample came quickly. The small olefin rugs are even machine washable. Looked great. We ordered two. Made in the good ole USA, too. read more

I absolutely love the rugs. They are beautiful and have given my kitchen and breakfast area a whole new look. Thank you so much for doing such a good job with them! The friendly and timely costumer service is amazing. read more

I received my rug replacing the one that FedEx lost. It is simply beautiful and I am very pleased. Thank you very much for taking such care in the workmanship, in customer satisfaction, and in a lovely and certain to be durable product. Angela in Tennessee read more

Our rug has arrived, and we could not be more pleased with it! Thank you for getting it here for us so quickly. It is absolutely gorgeous, and it matches everything in our home beautifully. We will sure recommend your company to everyone. Thank you, thank you for the prompt service and the excellent workmanship of this beautiful rug. The quality of this rug is amazing. Excellent all the way around. Connie Hurst read more

I ordered rugs for my living room, formal dining room and hallways. I LOVE ALL THE RUGS. They are thick, soft and add an amazing look to my rooms. I will order from Stroud's if ever in need of a rug again! I would give the rating a 10 if I could :) read more

The people at Stroud offered outstanding customer service, until I finally received my rugs and tried to contact them with a "complaint" (more like a suggestion). I tried calling and also sent an email...nothing. So my review is as much about the poor customer service as it is about the product. Regarding the rugs, based on Stroud's recommendation I purchased the synthetic fabric for both rugs. They appear to be well made but the synthetic fabric is super lightweight, so they don't stay put on the floor even though I purchased the recommended rug mat. I've had a couple people trip on them because the edge lifts up with the slightest contact with the toe of a shoe. My request when trying to contact Strouds was to tell them about the problem and suggest that they add this to the description of the synthetic fabric on their website. But because they have not returned my call or email, they won't even take the suggestion. I am disappointed in both the product as well as their approach to customer care. read more

I ordered an 8x10 oval rug for our downstairs den which has black and white tile.. I'm so pleased with the solid red I chose. I found this company to be friendly and easy to work with. I shopped for months before making my decision. The quality of the rug was great and the color was true to the sample I received. An added plus is this is a family owned business and everything is USA MANUFACTURED. You can't go wrong with this company. Excellent product and excellent service read more

Stroud Braided rugs are the best. My first one is about 5 years old and does not show any signs of wear. Moved to a new house and needed a rug for in front of the kitchen sink. Got another Stroud. The customer service is fantastic and the rugs are beautiful and they are made in the USA! Thank you Stroud Braided Rugs for a fine product. Don't ever change!! read more

Wow is all I can say. So nice to be able to have superior customer service and product. I was thrilled to be able to order with a company in the USA and actually to be able to speak to a real person when I called them. Great product and service. Prices were the best too. Thank you. read more

I have ordered rugs from this company numerous times, and have always been beyond pleased with both the quality of the products and the service I've received. These rugs wash beautifully, keeping their shape and color through numerous washings. I would highly recommend this company. read more

The rug was of very poor quality and I would give it a Zero if I could. The stitching came out in less than a month but because I was over the 20 days they would not return it. The customer service is horrible. I tried to but from a small business but next time I will stick with LLBEAN. Horrible quality read more

Ordered an 11x13 oval braided rug and the braids started separating from each other within 3 months. Company would repair for free but would not pay for shipping which is quite expensive for a rug of this size and weight. Would not recommend buying from this supplier unless there will be minimal foot traffic and the primary purpose of the rug is simply aesthetic. They claimed that the threading must have been "cut" with high heels or an unusually treaded shoe but in fact the rug has only been subjected to normal foot traffic with normal treaded shoes. My wife doesn't even own a pair of high-heel shoes, let alone where them around in the house. Tried to buy American Made but the quality is sub-standard, such a disappointment! read more

I love my new rug! Stroud's craftsmanship and customer service are amazing. When I placed the order, I had concerns about the timing of delivery because I was going out of town and didn't want it to sit on my porch while I was gone. Not only did they get it out to me in an incredibly short amount of time, they also offered to hold it for me and delay shipping if necessary. They also sent me multiple samples of potential patterns and colors so I could be sure of my choice. I'm going to order another rug for my entryway soon. Can't recommend them enough! read more