Unacceptable Service & Zero Priority I am beyond frustrated…read morewith the service I received today, and I ended up walking out. My wife, my two kids, and I walked into this establishment around 4:35 PM on March 25th. We were greeted at the front by Ted, who told us he'd be over to help us "real soon" and instructed us to head back to the electronic drums. Couple other staff asked if we needed help which we did, and was told they couldn't really help us because they weren't the 'drum guy' and to wait for Ted. We waited. For 25 to 30 minutes. When Ted finally decided to show up, he gave us maybe five minutes of his time. Instead of actually helping us make a decision, he left us with more questions than answers. He told us he'd be "right back," and then disappeared for another 10 minutes. From where I was standing, I could see him at the front of the store helping people who walked in long after we did. The breaking point was when he finally came back to our area...but not to help us. He started assisting another person who had just arrived. At that point, I was losing my cool. He knew we had been waiting patiently for a long time, yet he continued to treat us like we weren't a priority. Once he finally finished with the latecomers, I had to confront him with the facts. I told him exactly how long we'd been sitting there while he ignored us for newer customers. Instead of offering a solution or taking accountability, he just hit me with excuses. Then, he actually had the nerve to ask if I had "more questions." I told him flat out: I was ready to check out 30 minutes ago, but he left us hanging high and dry. I was literally about to tell him which set we were buying, but after that experience, I decided right then and there that we wouldn't be supporting this business. We walked out. Bottom line: You need to get your priorities straight. UPDATE: I'm updating my previous 1-star review to 5 stars because of one person... Senior Manager Anju (I hope I spelled that correctly). After that initial visit yesterday which left us feeling disregarded and unimportant... Anju reached out to me personally to make it right during our phone call. It takes a true leader to own up to a mistake and honestly she did so with such grace. Took full accountability for her store and them some. When we returned today, we weren't just 'customers' we were felt like actual guests. Anju provided the kind of high-touch and personalized support that made the store feel more like a community. She was patient, informative, answered all my questions and incredibly kind to our 5-year-old. She made sure we walked out happy and we left with the perfect Roland TD-07DMK Electronic Drum Kit and a matching V-Drum Amp. I felt Anju made it her mission to make sure every detail was handled perfectly so we could focus on the excitement of our daughter's musical journey instead of the issues we faced previously. It's easy to be a good store when things go right, but how you handle things when they go wrong is the true test... Anju passed with flying colors. From here on out we'll be supporting this business under her leadership. Mahalo for turning this around for our family!

They have such an extensive variety of musical instruments! I went on a Black Friday sale day but…read moreI still received top notch customer service. I was never forgotten and was constantly being asked if I "needed anything" while I tried out a new guitar that I purchased that morning. Prices seem comparable to other local music stores. I almost forgot to mention that their website provided me with much more information about the guitar that I was looking at than I could find on my own via Google! I should've started my research there first!

Let the gentle and experienced hands at Good Guys Music & Spund guide you…read more If you're an experienced ukulele or guitar player who knows exactly what you want, Good Guys with their assortment of electric guitars, acoustic guitars, amps, soprano, concert, and tenor ukuleles, ranging from under $100 to thousands of dollars delivers a nice collection of goods in their tightly packed Kaphulu location. However, if you're like me -- just a dad shopping for his son's first beginner ukulele this is also a surprisingly excellent place to check out. Their store had an overwhelming number of positive Yelp reviews which helped to put my slightly nervous mind at ease. The shop is easy to find on Kapahulu Ave. right next to Jamba Juice and across the street from Jack in the Box with ample parking space in the rear parking lot. Rodney, who was so laid back that I mistakenly thought was just another customer, greeted us and answered all of my novice questions patiently letting us try a number of ukuleles before making our final decision. As other reviews have noted, there is no pressure at all to upsell and it genuinely feels like they want to find whatever it is that you are looking for at the price point you are most comfortable with. I liked the used koa Kala ukulele that Rodney first showed us, but my son finally chose a new spalted mango Lealani concert ukulele. Both sounded beautiful, but especially when Rodney played a few riffs! All in all, big thanks to Rodney and Bob for calming this dad's nerves and helping me to find the exact ukulele my son was looking for! Side Note: When I asked how long these guys have been in business, they told me 26 years! I've passed this location hundreds of times so I'm glad to have finally had a chance to support an old school local business like this one. Better late than never!

These guys are top notch. Friendly and knowledgeable about all things guitar. I really enjoy my…read morevisits here. They may not have the biggest selection in town, but I never leave here empty handed!! Love these guys!!

Music Center of Hawaii is very small but the amount of instruments and service far exceeds their…read moreshop size. They are one of the only shops that repairs saxophones, violins, and standup bass's. They have a huge selection of violins, flutes, saxophones just to name a few. The staff is absolutely top notch any thing you need for your bowed instrument is there.

Best experience I've ever had in a music store. My son was freaking out because his saxophone…read moreneeded some repairs, and the employees did an amazing job helping me a getting his saxophone up to par. they were extremely knowledgeable and knew exactly what they were talking about and helped me find exactly what I needed. We will definitely be back and be doing all of our music store needs right here.

My favorite guitar store and the one I've bought the most instruments from…read more I'm a casual musician who travels for work so I can look and buy when and where I want...I always look to Dan when I have a new interest. Come in, play a few, leave with at least one.

Great people and service! The best guitar shop in Hawaii…read more Been coming here since the '80s! Thanks!

After having the honor and opportunity to see some of the student performances on social media we…read moremade the decision to enroll in a trial piano lesson with the studio. Ms. Naho was very warm personable and welcoming upon entering. We were very impressed with how quickly our shy daughter warmed up to her and the piano. We loved the teaching style and how great she is with kids. We hope to continue our lessons with her and feel that she can help our daughter learn to play the piano & have lots of fun along the way! Thank you Ms. Naho and Ms. Renee!

My son loves coming here. Ms Shondi is an excellent teacher and makes the sessions fun and…read morerelatable. We've been coming here for years and won multiple competitions and performed in Carnegie Hall in NYC.

My two grandkids in Hawaii goes to this place and they are happy . I see the self confidence in…read moreboth of them. The school made a difference in their personalities.

This school is fantastic, with many great teachers to learn a variety of instruments from. I have…read moretwo kids, both learned piano here, and both studied/are studying cello with Nancy. One has since moved on to college (with a full tuition scholarship for cello) after learning from Nancy. The school has always been accommodating and will work with your schedule. I saw another review that disagreed with some school policies, but they were not providing an honest assessment of the situation. The school makes every policy very clear through forms and notices. If someone disagreed with a policy after it was made clear and continued to go to the school without following that policy, they did so knowingly and to create a confrontation. I believe owners can make whatever legally valid rules for their business and customers have the choice to use that business's services. Bottom line is that it's the best place to learn to play musical instruments in Hawaii.

I bought my first 'ukulele years ago but from North Shore and I knew that for this trip to O'ahu I…read morehad to get a new one! Also because my kiddo's classmate manhandled my first 'ukulele when he came over for a play date and now it has a permanent crack in the body :( I really wanted to get the factory tour but we were running late from lunch and decided to pop by anyway and just see if I could buy a new uke. I've always wanted a koa wood uke and Koaloha's have so many models of koa wood! I also love that they're family run and owned and specially handcrafted. Even though we were far too late for their regularly scheduled tours, none other than owner and CEO Alan totally let us get a quick tour and we were super impressed with everything we learned about Koaloha 'ukulele. These are truly magical works of art and the love and care the whole team puts into making these 'ukulele is so admirable. We got a guest appearance of the patriarch of Koaloha walking in at the end of our tour and were graciously helped out by VP Brian who helped me secure my new koa wood long neck soprano uke. The factory price is great and I got a discount on the case since I was getting an uke today too and I am a new fan! Mahalo to the whole team!

A wonderful place to get a ukulele. And honestly, where else would you get such a great…read moreopportunity! So many colors and types of ukulele's and I'm certain you could learn on you tube. The musician at the pool today played keyboards and a ukulele so it's defy a thing. Charming store.

Go on their FREE tour if you want to learn about their 100 years of history and expertise in the…read moreukulele making world. Still family owned and ran, this gem is worth checking out. You can see in every piece they make that they have a true love for the craft! Mohala!

Great costumer service provided from the time of dropping off our ukulele's to picking them upread more

George and Keith were wonderful. My 45 year old Kawai…read moreacoustic piano wouldn't play anymore. George's and Keith made me feel comfortable and didn't rush or pressure me. It took several visits and a special piano order to help me to choose an electronic piano that sounded and felt like my old Kawai.

Keith is a true gem who is passionate about his craft and it shows…read more I needed help as we are down sizing. He offered his assistance in the form of information. We got a wee off topic, as things do when you are enjoying company, and ended up discussing history, mechanics, maintenance, and intricate/nuanced details- all things I am interested in as it is part of my job- just in a different application. This was a fascinating conversation from a music perspective. I really feel he was born to teach and pass the gift onto others. He was even so kind to call back and connect me with someone who plays at a church in need of a piano! How perfect was that! He is a great conversationist, and a wealth of knowledge. I learned so much today. Thank you Keith! If you'd like to hear him play, he is at The Signature, Friday through Tuesday evening. But, Im sure if you ask, he would gladly show you what your future piano is capable of. No matter your price point, he can find the right fit for you. :)

Husband has taken up a new hobby and I was glad it wasn't acoustic drums this time…read more We came here to shop as he had received a gift card for his birthday and the staff was super attentive and he found what he needed. I was stunned at the size of this place, they have all kinds of stuff - I am not a musician so i was duly impressed; they even had the bongos I wanted a long, long time ago (long story). Drumsticks of all shapes, sizes and weight; guitars on the walls, sound systems, a room you can practice in (nice to listen to other players trying it out), accessories, albums, gifts, and more. A place well stocked like this makes me want to take up playing some kind of instrument. My husband will probably not like it.

Awesome customer service at this location. They are very knowledgeable and helped restring my…read moreguitar