This is an incredible building with first class amenities. My visit was made even better by the…read morelovely rental agent Sharonda. She could not have been better, I felt like a friend was showing me her home. The amenities are amazing, beautiful lobby, gorgeous public office space, heated rooftop pool, top notch fitness room, all right in the heart of downtown Evanston. They even have a dog washing station!

We have lived at the Albion Evanston for about two years now. I would rate the experience…read moreoutstanding in every sense of the word. Xavia has been so helpful in answering all of our questions and connecting us to the right resources. The concierge staff is so helpful and friendly, especially Shandora as she always has a smile on her face and something positive to say! It is our first experience with apartment living and we can't imagine living anywhere else!

Susan is a very professional and kind manager. I used to have some very bad experience with other…read moreagencies (novice foreign Northwestern employees / students are regularly scammed) Susan, on the other hand, was very responsive, kind and supportive. We looked at two apartments and they looked exactly like in the photos. This is very important because several other agencies are doing the trick with Photoshopped images, and awful real apartmants. Also the BJB website and system is the best I've seen here. Pro IT background, booking system and I was able to walk around some apartments in 3D. So if, you are a novice NU student or employee, especially from abroad, EU ... think about who you work with! For this reason, I strongly recommend Susan and the BJB agency. Thanks!

Location: 5 stars. Downtown Evanston. Close to the train…read morestation, NU campus, and groceries. Maintenance: 5 stars. Shout out of George who is exceptionally professional and nice. Apartment condition: 1 star Don't believe their over photoshopped pictures on Zillow if you are renting from out of town. Persistent rat problem (see images of maintenance work orders in winters 2022 and 2023). Our unit is on the 1st floor but the building has a pretty tall basement level. George tried to help by putting rat trap but couldn't really fix it without real effort from the company. Leaking radiators (see images of damaged floor). Triggered my mold allergies. They also appear to be painted with lead paint and are chipping. Also they turn on and off randomly regardless of the actual temperature. Old and super squeaky doors and floors, which might be okay to some people but annoying to light sleepers - you might wake up in the middle of the night when your roommate opens the bedroom door and walks to the bathroom. Dirty/broken windows I don't know when was the last time they cleaned the windows... I tried to do it myself when I just moved in but had to give up cuz the dirt is just too thick and disgusting. Some of the windows/screens must be broken cuz we kept finding huge flies getting inside the apartment while all windows were closed. Managers: 0 stars Unethical and irresponsible liars: BJB agreed to let us sublease our apartment when moving out, we even found tenants to replace us. They then ignored our emails about this to tell us "we have found someone to move in at the end of your lease" - forcing us to pay for the remainder of our lease despite us finding a replacement (which is possibly a lie because that new person conveniently "lives abroad" and signed the lease within a day without even taking a video tour). This is highly indicative of this company. According to Illinois law, landlords are legally required to make a significant effort to find a new tenant as quickly as possible to reduce the amount of rent they lose when current tenants leave early. The BJB team did not market the unit at all, but made a convenient lie so that they can get a month of rent for free, rather than letting me find someone to take over the lease. This is what people call unethical and toxic landlord behavior. When we first moved in, they rented us an indoor parking spot without telling us how challenging it is to park there - the garage is extremely narrow and every car parking there had bad scratches. We had to cancel it immediately and informed them within our first week - but the manager insisted we didn't inform them fast enough and had us pay for an additional month of parking fee. BJB Evanston. I had to confront the upstairs neighbors myself to get a quiet night, many times, because the manager did nothing after promising that they would take action. The upstairs neighbors would play soccer in the living room... There were also unclaimed big packages stuffed in the tiny entrance/mail area for months. I honestly don't know what the managers are up to. I've never met them in person my entire time here (2+ years)...... Rent: Increases at least 4% every year and reaches almost $2000 now for a 2b1b.

We've lived at Amli for a year and a half and have really loved our home here! The apartments are…read morelarge, bright and have a lot of in unit storage! We really love the green initiative that Amli takes. Our unit is always very nice and warm, we rarely used our heat through winter! The herb garden on the roof top is a really great part of the amenities! The maintenance staff and cleaning crew are friendly and quick to respond to the needs of the unit and building inside and out. The office staff is attentive, kind, and very helpful with any and all issues + they are enjoyable to work with, as they are kind and so friendly! The new Amli manager, Beric, has been wonderful to work with through our end of lease process. He and his staff have been very cooperative and kind, as we navigate moving through a pandemic. We would highly recommend anyone to the Amil homes.

There are a few positives about AMLI Evanston--such as spacious units that stay warm in winter…read morewithout needing heat, a well-equipped fitness center, and a responsive maintenance team for basic tasks. But unfortunately, none of those outweigh the serious, ongoing issue that made my time here extremely difficult: persistent and unresolved noise disturbances. Sound insulation between units is almost nonexistent. From the unit above, I could regularly hear heavy footsteps that caused subtle floor vibrations, water running in the bathroom, appliances being plugged in, slamming doors, and even washer and dryer cycles. These noises happened frequently and unpredictably--especially in the early morning hours between 6 and 7 AM--often waking me up and making it hard to get back to sleep. I reported this issue consistently over the course of several months. I first brought it up in person and then followed up by email. The management office instructed me to call the emergency line whenever the noise occurred so it could be tracked. I did just that, calling during early morning disturbances as instructed. Later, I was told not to call again until an investigation was completed. After that, weeks went by with no update. Eventually, I was told that no action could be taken because the noise had not been verified during office hours--even though I had explained repeatedly that the disturbances occurred outside those hours. At one point, management even advised me to call the police to knock on my neighbor's door, which I found entirely impractical and unhelpful--especially given the early morning timing. In an effort to help, I stayed up through multiple mornings and recorded audio clips. Capturing the sounds was extremely difficult due to their low pitch and sporadic nature. After submitting the clips and receiving no reply, I followed up again. Only then was I told that I could call the emergency line to request a real-time investigation by on-call maintenance--a step that could have been communicated much earlier. Eventually, a maintenance staff member did visit around 6:30 AM and confirmed that the noise was not mechanical, but came from normal living activity in the unit above--exactly what I had been reporting all along. Even after this in-person confirmation, the management office concluded that the noise was "normal" and not excessive. That was the final response. No solution, no further assistance--despite months of communication, documentation, and repeated disruption to my sleep and daily life. In my eight years of apartment living, I've never experienced noise issues this severe, or such a disorganized and ineffective process for handling them. The lack of soundproofing is obvious--and something anyone could easily test during a short tour of the unit. Side note: If you're hoping to transfer to another unit to escape a noise issue, be aware that AMLI requires six successful rent payments and charges a transfer fee. In my case, the only real choices were to endure months of daily noise or pay a steep lease buy-out fee--which is ultimately what I had to do.

Another one of my stops with my future sister-in-law as we tried to find her an amazing apt to…read morestudy and party in during her upcoming years at Kellogg. Evanston Place and Park Evanston are both very similar...so much so that I had trouble telling the future sis which one I liked best. This premier apt building has spacious apartments (including spacious studios), newly updated kitchens (granite and cherry wood cabinets...love it!), lots of closet space, a very nice common room equipped with wi-fi, a pool, an adequate gym (although the equipment could use some updating), and laundry machines on every floor! It's very expensive for Evanston- about $1600 for a 1 bedroom. Craziness...my friends pay way less than that for their apartments in downtown Chicago!! The leasing agent, Anna, was very sweet and helpful...and I loved the earrings she was wearing (yep, I'm all about the random facts). If you're looking for a premier apartment in Evanston I suggest checking out both Evanston Place and Park Evanston...if you can shell out the dough either one is a very good choice!

My husband and I have lived in Evanston Place for about 5 months. I am a graduate student at…read moreNorthwestern and he is a working professional. We love the location, I personally like all of the staff. I continually try to give this place the benefit of the doubt, but it always disappoints me. The rent is way too high to justify the issues we've encountered, so if you can afford other options, please reconsider living here. Some highlights: - Our washer/dryer unit was broken for a whole month before it was fixed. Communication from the building and from maintenance was continually poor. The date for when our machine would be fixed kept getting pushed back, and we had to follow up multiple times to check on what was happening. In the meantime, we had to use the communal laundry room in the hall. Thankfully, management reimbursed us for this expense, but it was aggravating nonetheless because in-unit laundry is very important to us. - One of the elevators in our tower (south) has been broken since the beginning of October. First, management said 2-3 weeks to fix. When I hadn't heard back for a month, I sent a note to the building and they said it would actually be 6-8 weeks. Well, it's been about 10 weeks now -- I finally followed up again and now they're saying "it may be early January". The lack of communication and unreliable messaging from management has made me lose complete trust in them. Meanwhile, having only one working elevator is extremely frustrating. A few weeks ago, that elevator was temporarily broken as well, so we had to walk up and down 8 flights of stairs several times to walk our dog. - The walls are incredibly thin. A Northwestern undergrad lives next to our apartment and has frequent gatherings which are incredibly loud even through the wall. A couple months ago she had a birthday party and we could literally make out every word of them screaming "happy birthday" at midnight through the wall in our bedroom...just so you get the idea. - We didn't realize this before moving in, but the heating and cooling system is designed so you *cannot* use A/C during the winter, or heat during the summer. In late September the building switched over to heating only, which was a disaster when we ran into multiple 70+ degree days in October. Even with the heating off and vents closed in our unit, it was still uncomfortably hot inside and we could not turn on A/C. - The adjacent garage isn't enclosed. I didn't *think* this was a huge issue until today, where we (and many others) woke up to a broken car window and belongings that were rummaged through. Luckily we didn't have anything valuable inside, but we still owe $250 on the broken window since it didn't meet our insurance deductible. I realize this isn't the fault of building management but it's yet another data point that makes me disappointed in the living situation here.

I agree with Mary. This is my only 1 star review. My only negative review here at all. I hope to…read morehelp others avoid these leasing agents. They took my money and ran. Left me with a roach ridden apartment with no buzzers & little to no parking (neither of which major issue was disclosed by them), repeated criminal activity with arrests that the landlords ignored, poor lighting, smokers, broken plumbing, etc. Eric & Andy at NSA&C are not kind, nor honest. Worst rental experience of my life, and NS is aware of major issues with a large landlord they lease for, and could not seem to care less. I told them all about the issues for 2 years, and sent them proof of others complaining, yet they still lease out units in that building willy nilly. Then Andy told me to use his name as a reference since I told him the landlords bullied me, harassed me, and did not fix major repairs and he badmouthed me to my new landlord. So throw in jeopardizing my rental security after being traumatized for 2 years by bully slumlords. Nice guy.

Lived in one of their t properties for a few years. Horrible experience, abusive property…read moremanagement. I got bedbugs, they did nothing about it. The management company was abusive and rude.

I have lived in this place for three years and loved it. Roosevelt, Kris, Sasha (concierges),…read moreYevgeny, Mackenzie (leasing office) have always gone above and beyond to be welcoming and accommodating of me as a resident. Thanks to all of the above for making this building such a special place to live.

You may be locked out of your unit at anytime, as the management seems to have trouble tracking…read morewhat keys to turn on or off when folks are moving in or out, which by the way IS ALL THE TIME. Same with cable/internet service. If you are locked out, good luck finding someone to let you in as with near-constant moving, it takes an extra 10 minutes to go up or down the elevator. Plenty of rules cover grilling, the gym, and the pool area (the elevator too but those are not enforced). More than one occasion they have staff waiting to make sure any pool users are 'on a lease'. I assume similar rules govern the hot tub, but it hasn't been open in more than year. The maintenance staff seems incredibly over-worked and under-appreciated. That's probably not all on management (I'd bet most is), but funny enough they have resources to harass people using the pool over the weekend, but not enough resources to get you in a unit you were wrongly locked out of in less than 20 minutes. If you live here long enough, a taco truck may provide you a couple of free tacos for your troubles, but if you're locked out during the time it arrives - NO TACOS FOR YOU!

My daughter was shown an apartment by Ryan Berry. She disclosed to Ryan that she was not working…read moreand was in medical treatment. He showed her an apartment and stated that it would be no problem provided I cosigned the lease and provided proof of sufficient funds in my bank. The morning when all was in place Evanston Neighborhood properties required she pay $150 application fee which she did. A few hours later she was told her application denied even though all criteria had been met. Looks suspiciously like all they did was take a fee for nothing. Ryan when I called him denied that my daughter had explained her situation in detail. He simply lied stating she had not.

Mary Joyce is absolutely wonderful. As the property manager, she is caring, professional, and…read moreattentive. My sons have lived on Jackson for 9 years, and Mary has been consistently responsive and helpful. She is a gem, and gets a 5 star review from us on every level. Melanie Flynn

After owning a house in Wilmette for many years I was ready for a change to more carefree living. I…read morewanted to stay in the community so The Residences of Wilmette provided the right combination of new construction, nice amenities and walkable down town location. The apartment is sunny, quiet and offers a nice view of the large sun deck area. The management office staff has been great. They are very personable and have been very responsive to any requests. Mike H

The Residences of Wilmette is by far the nicest apartment complex in the northern Chicagoland area…read more It's conveniently located directly across the street from the Wilmette Metra station and there's a Starbucks, Walgreens and Jewel Osco all within 5 minutes walking distance. The staff is extremely friendly. I knew I wanted to live here the second I started my tour!

Fantastic coffee and pastries. The staff is welcoming, pleasant and efficient…read more This shop is wonderful. The local art changes from time to time and is enjoyable. This should be a must visit.

Lived here for almost a year. Apartments are not bad. However, the management team is not great…read more They treated me very unfairly in my final bill and added random charges which made no sense. The customer service is really bad.