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Strickland Brothers

3.0 (2 reviews)
Closed • 8:00 am - 6:00 pm

Services - Strickland Brothers

Oil changes

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1 year ago

Wonderful service. They were fast, nice and I was in and out of there in 10 minutes. Check them out if in the area.

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7 months ago

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Valvoline Instant Oil Change

Valvoline Instant Oil Change

(6 reviews)

Went to this local Valvoline on September 16th. Had not even reach 6,000 miles. During that time I…read morehad to get four "top offs" of 3 quarts of oil. My KIA requires 5.1 quarts. That is a total of 17.1 quarts of oil. After the last "top off" on November 28th I asked them to check for any leaks. Instead the manager Iziak just filled my vehicle with some type of oil. My vehicle takes the full synthetic 5w20. Then he had me drive off. After 564 miles my engine blew. KIA sorento engines have a recall on them from 2012 - 2017. That is why I bought the vehicle. But when the KIA dealership did their investigation they noticed that the engine was seized. The dip stick was not registering any oil. Then they lifted on the rack. Removed the under carriage panel and found the OIL PAN PLUG WAS NOT IN THE OIL PAN. So when I asked for them to check the engine for a leak, I expected that they would check. Instead I was given excuses that they did not know how the plug would fall out, BUT THEY WOULD NOT TAKE ANY RESPONSIBILITY. They blamed KIA and the dealership. KIA nor the dealership had anything to gain. KIA did not even know that Valvoline did the oil change. Not even that but KIA had other KIA Sorento getting engine replacements. My vehicle was NOT singled out by the dealership to blame the oil change. Lastly, I was told by Valvoline Corporate that the store or regional manager would physically go out and conduct their investigation within 2 business days. It's now 6 business days later and they NEVER looked at the vehicle. They just made an arbitrary decision that it was not their store. So, did they really check the oil plug ? Not in the amount of time I was there. I even got out of the vehicle on one of the occasions and no one ever removed the panel. They just filled it up, and blamed KIA for excessive oil burn. 17.1 quarts ??? I don't think so. What oil did they put in, since I know where the synthetic oil I get is kept on the back wall and not the oil "hose" they used ? TAKE RESPONSIBILITY AND REPLACE MY ENGINE, AND PAY FOR MY TOWING AND RENTAL CAR !! Sadly I took it to them because I believed they had integrity. NO THEY DON'T *** You state you "completed" the investigation. You did not even go to the dealership to check the vehicle. You say it's been "resolved" . How ?? I received no denial letter. All I have heard is that there are "red flags". What are the "red flags".

Used to be a great place. They have a new crew that' doesn't know how to work together. Waited an…read morehour behind one car while other line came and went. Won't be back.

Strickland Brothers - oilchange - Updated May 2026

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