COSTA OIL SAINT ALBANS, WV I changed oil yesterday, I have…read morea canister oil filter, it has a rubber gasket inside. Whe I took it off there was no gasket and the Canister was so tight, I had to remove it with a 2 foot breaker bar...I searched up everywhere, scratched around with my hands ...NO GASKET... THEN, JUST NOW I commented on their Facebook page, they messaged me in messenger immediately, denying it happened, I went and looked on Facebook, and THEY DELETED MY POST, WENT BACK TO MESSENGER AND I was blocked. Not happy right now

The two gentleman are awesome , hilarious,and very thorough...we bring all our vehicles here !!…read moreThanks guys

Went to this local Valvoline on September 16th. Had not even reach 6,000 miles. During that time I…read morehad to get four "top offs" of 3 quarts of oil. My KIA requires 5.1 quarts. That is a total of 17.1 quarts of oil. After the last "top off" on November 28th I asked them to check for any leaks. Instead the manager Iziak just filled my vehicle with some type of oil. My vehicle takes the full synthetic 5w20. Then he had me drive off. After 564 miles my engine blew. KIA sorento engines have a recall on them from 2012 - 2017. That is why I bought the vehicle. But when the KIA dealership did their investigation they noticed that the engine was seized. The dip stick was not registering any oil. Then they lifted on the rack. Removed the under carriage panel and found the OIL PAN PLUG WAS NOT IN THE OIL PAN. So when I asked for them to check the engine for a leak, I expected that they would check. Instead I was given excuses that they did not know how the plug would fall out, BUT THEY WOULD NOT TAKE ANY RESPONSIBILITY. They blamed KIA and the dealership. KIA nor the dealership had anything to gain. KIA did not even know that Valvoline did the oil change. Not even that but KIA had other KIA Sorento getting engine replacements. My vehicle was NOT singled out by the dealership to blame the oil change. Lastly, I was told by Valvoline Corporate that the store or regional manager would physically go out and conduct their investigation within 2 business days. It's now 6 business days later and they NEVER looked at the vehicle. They just made an arbitrary decision that it was not their store. So, did they really check the oil plug ? Not in the amount of time I was there. I even got out of the vehicle on one of the occasions and no one ever removed the panel. They just filled it up, and blamed KIA for excessive oil burn. 17.1 quarts ??? I don't think so. What oil did they put in, since I know where the synthetic oil I get is kept on the back wall and not the oil "hose" they used ? TAKE RESPONSIBILITY AND REPLACE MY ENGINE, AND PAY FOR MY TOWING AND RENTAL CAR !! Sadly I took it to them because I believed they had integrity. NO THEY DON'T *** You state you "completed" the investigation. You did not even go to the dealership to check the vehicle. You say it's been "resolved" . How ?? I received no denial letter. All I have heard is that there are "red flags". What are the "red flags".

Used to be a great place. They have a new crew that' doesn't know how to work together. Waited an…read morehour behind one car while other line came and went. Won't be back.

Traveling and stopped in before we got back on the road. Professional, personable and so very…read morequick! I'd recommend again and again!

Needed to get my oil changed and maintenance indicator light turned off before a long trip. Four…read morefriendly, efficient men got my oil changed, checked my wipers, tires, and filter, and charged me nothing extra. They shook out the filter for me, and said I'll need more work at my next oil change in 7,500 miles. I'd never been here before, but saw them near my hairdresser.

Did not do any diagnosis. Stole $165 dollars from customer. Do not use AAMCO in S Charleston. Do…read morenot have your vehicle towed here. They literally are morons. You have been warned!

I had my transmission fixed there and paid 1500$ for warranty. 2 and a half years later my…read moretransmission has messed up again but they are giving me a very hard time. Have to tow it again to a real mechanic then once they verify it's my transmission I have to have it towed back again to make them do the work I alrdy paid for. Watch out for these guys!

Made a 9:00 a.m. appointment on a Saturday. It took longer than expected, but overall it was a…read moredecent experience. I went in because our Jeep Patriot was making a squeaky noise when backing up. They ended up replacing the rotors, brake pads, etc.--$2,000+ and about 7.5 hours later, it was finished. The drive home was fine, but by Monday morning the squeak was still there. I called NTB, and they had me bring it back the next day. After waiting about 30-40 minutes, two mechanics checked everything over and said it all looked good, at least from a safety standpoint. We stopped using the emergency/parking brake, and the noise went away immediately. At this point, I'm guessing it's just an older Jeep thing and occasional noises are "normal."

Went in early this morning with an issue with tire pressure. Didn't know if I could get it done as…read morea walk in, but I was taken in at 0952hrs and was out by 1015hrs. They had to take the tire off and scrub the rim and reseal the tire again and that was all I needed. Fast efficient and customer care was excellent. Great group of guys as I have been buying my tires from this NTB shop for many years and will continue.

I took my car here for an oil change, in and out I've done them a couple times before no big…read moredeal.... WRONG. After getting my oil change, u paid left... I pulled onto the 4 lane (didn't even go over 55mph and I have proof, and my check engine light came on and my car said I have very low oil pressure (it was staying between 0-5 PSI.) I turned around as soon as I could (I wasn't even 2 minutes away from Walmart mind you,) and made it back to the service center as my car started SMOKING!!!!! There was absolutely nothing wrong with it until this and now it's probably TOTALED please do not get service done here!!!

Purchases tires and service 1 week in advance and booked the appointment. Checked in 30 min early,…read more3 hrs later I am still waiting. Unacceptable to have a vehicle up on the lift and taking 2 hrs to change 4 tires. This place is poorly mismanaged, too many appointments booked at one time, and employees take their good ol' time - this place is like the DMV!!

Drove in for quick oil change, ended up with 4 quarts too much oil causing my car to malfunction…read moreand costing me 200 bucks to alleviate the problem. Will not be back nor will I recommend this business!

This place is great! I stop by on my way into work and they knock out an oil change in 10 min…read more You can't beat it.

Refused to answer phone at the location in Charleston, WV only to send my phone number to various…read morestates hundreds of miles away. 3 repeated in less than 5 minutes! ELEVEN CALLS FROM EVERY STATE EXCEPT WV! 80 unsolicited calls from 11am to 11am the following day due to their refusal to answer their phone

Guy started getting smart with me and had an attitude after telling me he could give me a simple…read moreoil change that only takes like 20 minutes bad costumer service

Wanted my head lights replaced for a while. Found a good price online for headlights including…read morehousing. Made an appointment with Link Automotive to have the head lights installed. I have all my auto repairs done at Link Automotive. Was done within 30 minutes. Always satisfied with Link Automotive.

I'd like to give a big shout-out to Link Automotive for some emergency repairs they did recently on…read moremy 2018 Nissan Versa. When I was driving to work early one morning, my transmission seemed to be getting rather hesitant and, for lack of a better term, "grabby." After work the problem had gotten MUCH worse, and I was lucky that my car even GOT me to Link Automotive. Since they couldn't get to my car until the next day, they were kind enough to give me a courtesy drive home. The next day they called to tell me that a couple of transmission cooling lines had to be replaced. I authorized the repairs, they ordered the parts, and a couple of days later my car was driving just fine. They explained that one cooling line had completely rusted through and the other was almost as bad, so I had lost most of my transmission fluid. Worst case scenario was needing a new transmission, but fortunately that was not necessary. So I HIGHLY recomment Link Automative should you ever need transmission work done.

They only do towing according to them no repairs. Was looking for a repair but they started that…read morethey only do towing

Our van started misfiring in our drive to Myrtle Beach from Ohio right as we passed Charleston. Of…read morecourse it happened at 5 PM and everything was closing. We were able to get into an oil change place that recommended we go to Up the Creek first thing the next morning. This mechanic was able to get us in and had our car done the same day at a fair price so we could get back on the road with our family. Pretty hilarious that we were literally up the creek with no paddle...