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StretchLab

3.3 (3 reviews)
Closed • 8:00 am - 2:00 pm

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Physical therapy

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5 months ago

My technician was great! I just feel like it is extremely expensive! If the price was more reasonable, I would definitely continue coming!

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1 year ago

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8 months ago

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Spine and Sports Rehabilitation Center

Spine and Sports Rehabilitation Center

(7 reviews)

I went to Josh Renzi from referrals from three different people! They said he was the BEST and I…read moreconcur!! I went to Josh with a bad back! He took the time to evaluate the problem . He took 45 minutes of the first one hour initial appointment evaluating me then readjusting me and reevaluating! He was compassionate and extremely knowledgeable and his techniques were very effective! As I am a golfer, he personalized the majority of my stretches to the golf swing and gave me a daily routine which accelerated my progress ! After just three visits, I was able to swing a golf club again! My therapy with Josh is over but I feel equipped to stay a step ahead of any future injuries thanks to the knowledge he imparted to me! I highly recommend Josh if you want a most effective yet efficient resolution to an injury!

Love love love the crew at Timonium Spine and Sports! I started going here in June for tension-type…read moreheadaches, not sure how this would ever help my situation. Boy, was I wrong! I work primarily with JC, who has been great at explaining the purpose behind everything- exercises, massage therapy, etc. Nancy and the other technicians are excellent too! Every time you walk in, the ladies at the front desk are friendly and helpful. Honestly, the very first time I called to make an appointment I was impressed- not sure who I talked to, but she was absurdly nice (unusual for many doctors office receptionists I've dealt with), and SUPER flexible working to try to find appointments to fit my busy work schedule. I can't say enough about the awesome people here, and bonus- my headaches are far less frequent now!

Groschan & Associates Physical Therapy

Groschan & Associates Physical Therapy

(5 reviews)

Great therapy but office staff lack training and accountability…read more I received excellent care from my therapist, Emily, who was knowledgeable, conscientious and personable, but ultimately, I decided to cut my therapy short due to unsatisfactory customer service and lack of resolution of a billing issue by the billing manager. I did not receive a bill for the first encounter until several visits had passed, when I discovered my insurance only covered $77 of a $220 charge, leaving me an out of pocket charge for the balance of $243, with several followup visits pending insurance. It was only then that my therapist informed me they were out of network for me and that the scheduler should have let me know that upon scheduling. She suggested I speak with the billing manager, indicating that this had happened a few times in the past and that an adjustment might be possible. The billing manager made me speak to her about this personal financial issue through the window in the full waiting room. She offered no adjustment whatsoever and only argued with me that in fact I had been told before scheduling that it would be out of network and at any rate "it's on the papers you signed." I was not upset or confrontational in the least, simply asking for clarification and consideration for an adjustment considering I was not informed of the out of network status upon scheduling. One can only ask, and if the answer is no, no problem. But the billing manager infuriated me by arguing back and forth with me that I was told, I "had to have been told, we tell everyone." I said no I wasn't, and I just wanted to make sure they knew to inform people in the future. All I was looking for was an I'm sorry that happened and we'll be sure to do that in the future, but she continued to argue with me that I had been informed. I said no I wasn't. They talk to dozens of people a day. I talked to them one time. I know I wasn't told, because if I had been, I would not have scheduled. And yes, I am certainly guilty of signing papers without looking at them, but I hardly think that I am the only one who has done that. At that point, a patient is already presenting for their scheduled appointment. Not informing them on the phone and allowing them to schedule an appointment and burying that with other papers to be signed hardly makes them look good. Of course oversights happen and I'm sure that was the case in this instance, but the billing manager took my comment that they really need to make sure they tell every person, every time, personally, and escalated the conversation. I declined at that point to schedule any further appointments. To reiterate, the standard of professional care I received was impeccable. But a little customer service training and accountability for the office staff would not go amiss. Make sure to question them carefully about your insurance reimbursement before scheduling, if that is a concern for you. Otherwise, I recommend therapy here without reservation.

I can't say enough good about this organization from start to finish. I have been going,…read moreunfortunately, for close to two decades many times over the years, due to a deteriorating spine and multiple surgeries. The main physical therapist, Jim Groschan is the ultimate professional always trying to make my self as independent as possible and pain-free. His staff is excellent from the minute you sign in. If you can trust somebody with your spine, you can trust him pretty much with your life. Highly recommend this organization.

StretchLab - physicaltherapy - Updated May 2026

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