My teens had their introductory stretches scheduled today, and I would not recommend this place. Here's why:
1. It was incredibly difficult to get an appointment at this place in the first place. They seem to think their clientele is available during the day, and they don't have much capacity on nights and weekends. Nonetheless, I was assured this wouldn't be the case going forward as it was "temporary" when I booked my trial stretches. (Well, it's not, and it's apparently been an ongoing problem for a while. See my later point in the review.)
2. No reminder texts or emails were sent ahead of the appointment despite giving contact info and being told they would be sent. This is pretty standard practice for businesses these days, but they don't seem to do it even though they say they do. This isn't a major dealbreaker, of course, but it's symptomatic of a poorly run location.
3. I went to double check our two appointments with the original confirmations (since no reminder texts were sent), but they had listed only one of the two appointments (the later one only) on it. So, apparently that process doesn't work correctly either.
3. I called hours ahead of time to verify the appointment times, but no one answered at the business despite it being their listed business hours. I called three times and left one message. I finally got a call back when the first appointment was five minutes from being over, which didn't help at all. (I'm not sure why they didn't call or check messages as soon as no one arrived for the appointment.)
4. The "manager" -- an extremely young and inexperienced 20-something admitted she had not opened the location on time (she was HOURS late), which is why no one answered or returned calls for our appointment. This isn't terribly professional or business-like at all when hours of business are posted, but to be closed in reality. (This was not a planned or posted closure.)
5. I expressed to the "manager" that I was upset that no one had returned my call until the appointment was basically over because we could have made it if anyone had. I wasn't profane or overly rude, just upset, and I asked when I could call to speak to the owner or a supervisor at a later time about what had happened. She blew that off (refusing to give any info) and rudely informed me that I "shouldn't come" to my second appointment that day because I was unhappy with her and it could be "uncomfortable" for her.
6. The "manager" offered nothing to make the situation better and just wanted to avoid the whole thing by blowing me off. She didn't seem to want her boss to know she had not opened on time or that this was badly mishandled. She finally did offer a free credit, but only AFTER I suggested she should do so because she had dropped the ball, and we had been inconvenienced because of it.
7. I agreed to reschedule for another date with the free credits. But when I tried to schedule a time that wasn't in the middle of the day, I was told I couldn't get in for another two weeks. I mentioned to her how I had expressed concern initially about appointment availability when initially scheduling the appointments, and she admitted that they really didn't have what was needed (despite being misled about this being "temporary" when I first contacted them). She said they only have two employees to service ALL of their members and anyone who is new. In other words, they can't possibly provide weekly stretches to everyone who signs up. (Interestingly, this comment was made elsewhere in these reviews.)
Bottom line: They seemingly can't provide what they promise if you join. Stretches, by their nature, are generally needed more than 1-2 x's a month, and sometimes it can't wait weeks to take place. Good luck getting in, though. Also, the location is run by a young, inexperienced young woman who doesn't seem to be able to handle her responsibilities to open on time, return messages in a timely manner, or handle problems professionally. She also doesn't seem to be able to manage staffing very well or to hire sufficient providers either. This location seems to need more owner oversight and TLC based on my experience and the experience of other reviewers. I hope the owners will see this review and put more energy into making this place run smoothly and effectively.
Wouldn't recommend. read more