We hired Stretch Limo Toronto for a Halloween party at the Phoenix concert hall, and the night's limo service was appalling for the following reasons:
- A bottle of champagne was promised in the quote sent to us but was not included upon arrival of the limo. When we pointed this out to the driver, he did not comment at all and when asked if he could look into it for the ride home, he clearly did not bother as there was no bottle when we were picked up at the end of the evening.
- The heat was on in the back of the car, and was extremely hot and uncomfortable. The driver ignored our repeated requests to do something about the heat, and halfheartedly called out from the front that we were in charge of the controls in the back of the car. When we stopped for a scheduled pick up of friends, we finally demanded that he come back to fix the controls, but they were not working and he could not seem to shut off the heat. We eventually asked that the window separating us from drivers area be kept down so that we may have some cool air from the front of the car.
- It was pouring rain, and the driver parked a good 10 houses up from the address of the house for the pickup, and it was only when we repeatedly pressed him, that he reversed to park in front of the house.
- Upon arrival at the club, the driver tried to drop us off on the opposite side of Sherbourne from the club. Again, pouring rain, and having to cross 4 lanes of traffic with no lights nearby, we asked that he turn the limo around to park in front of the club. He was clearly displeased with this request, and again tried to stop a good 50 ft. from the club entrance instead of in front where the walkway was until we pressed him to pull up to the entrance. Limo was 15 minutes late picking us up at 2am.
Although infrequently, we do use limo services on occasional basis, and this was by far the poorest service to date. read more