BEWARE of this practice, post is long but worth the read…read more I had been a patient for 3 years at this practice, and while always satisfied with my care, things changed with the introduction of a new provider. October 2025 at my regular cleaning, they were "running behind because of the new provider" (quote from my Hygentist Bev). She rushed me in, cleaned my teeth, took new X-rays, and she was off to get the new dentist for the exam. He introduced himself, gave a 2-minute exam, said " nice to meet me and off to the next patient. After his departure, Bev informed me that I needed two crowns and they should be done as soon as possible, for fear of further damage. Interesting....I had not reported any changes or pain. Off to the checkout I go. Checking out the total for the day was $328.00. Evaluation $70, Bitewing Four Image $100, and Prophylaxis $158. The estimate I was given for the two crowns total $4640.00. Wait....you want me to invest $4640.00, allowing someone who spent less than 5 minutes with me doing the work? Nope, getting a second opinion. AND!! I called the office and spoke with the office manager, Pam, about my experience. She told me they would/could do the work at the current price because after the new year, prices go up 5%. Found my wonderful previous provider, made the appointment, arrange for x-rays to be transferred. (See my review at Concord Smiles, 13 Wall St., Dr. Dulock) New appointment, all was going well until I found I needed new X-rays, Schell Dentistry had failed to provide the latest October 2025 and Dr. Dulock needed to see if any changes. Schell's office sent 2023 and 2024, but not 2025! Those of course, were the most important to see the changes for the impending new crown diagnosis. New X-rays were taken and after comparing, Dr. Dulock saw no changes from 2023 and 2024; he felt no crowns were needed at this time. He did mention that perhaps at some point in the future these fillings might need replacing, but not now. Yay, Dr. Dulock, thanks for taking the time! Today, December 16, I called Dr. Schell's office and again spoke with Pam to let her know the October 2025 X-rays were not sent and there had been an "error" perhaps on their end in transferring my files. She put me on hold and when she came back, told me the files had just been transferred. Don't need them today; I needed them yesterday. Pam also informed me that Concord Smiles "could" have called for the X-rays yesterday. Honestly, it took me two phone calls due to a busy signal to talk to her. "We are busy" was her reply when I pointed that out. And when I also pointed out that had the new provider, Dr. Mahlik taken the time to examine my x-rays, perhaps he would have come to the conclusion that no crowns were needed? She, Pam, became very frustrated with me and accused me of being "mean"? Seriously, I thought I was very much under control and being polite based on the service their practice had given me. She did wish me a Happy Holiday or have a nice day wish, it was a brief comment before hanging up on me. Moral of the story - get a second opinion, I'm VERY glad I did.

I really liked Dr. Schell! He took good care of my chompers, and even repaired the tooth I broke…read moreat Murphy's (see the Murphy's review) and you would never know the bottom 1/3 of my tooth is fake! Well, now you know, but you wouldn't have known if I hadn't told you. His hygienists were cool and for the first time ever explained why flossing daily is so important. I then started to floss daily. Dr. Schell wins! The staff does sorta rush you through and the end of the visit is awkward. Do I stand here? Do I pay? What do I do? Oh, please, somebody tell me I'm so LOST! Eventually they tell you to stand HERE and pay THIS. I also got my teeth whitened with the system where they make a mold of your teeth and the goop goes in the trays that are made from the mold. My trays were uncomfortable and I went back in and they adjusted them. And the goop made my teeth hurt and made me ultra sensitive to sound, which is weird, but I've met somebody else who had that happen to so I am NOT the only one. Anyway, the system worked well and my teeth are white as new snow in Enfield Center. Yay! I also thought it was cool that Dr. Schell was, at least when I saw him, on faculty at Dartmouth. Fancy. He did send my records quite expediently when I moved and changed dentists, and that was very nice. I would see Dr. Schell again, if I ever moved to NH again, which will NEVER ever ever happen. So maybe you can see Dr. Schell instead.

This place is geared toward throughput and profit margins, not community care. Appointments are…read moretypically six to eight months out. If you want anything that resembles a regular cleaning schedule, you have to book 12 months in advance. If you cancel an appointment, or if they cancel it on you (which is not uncommon), you will be told that you can rebook in...wait for it...six to eight months. The only alternative is to get on their wait list for cancellations, for which you will have to drop everything on an hour's notice and race over. Works fine for non-working people who live close by, and don't have anything important to do, not so much for the rest of us. The receptionists are at best matter-of-fact. They acknowledge your presence and direct you to the tiny, often crowded waiting room. Friendly is not a word that would be used to describe them. The hygienists are the one respite from the factory-like feel. They are pleasant and good at what they do. The dentist, if they acknowledge you at all, will simply say "good morning," give the hygienist some brief instructions, and leave. If you blink, you will miss them. In short, the production line feel is not conducive to building trust that you are receiving good care...but they are one of the only games in town that take our insurance, so they seem to be able to get away with it.

Been a patient for over 6 years. Only 1 of those years included a regular dentist appointment…read more Today I went in for yet another appointment, and I was told by the hygienist that the dentist would not see me due to a "health" issue which previously had NOT been a problem, but I was NOT informed that the dentist was busy dealing with an "emergency" and was considerably delayed. I am leaving this practice due to the dishonesty and lack of professionalism in dealing with patients.

Just the "VERY BEST!" Doctors and hygienist! The staff is amazing and friendly. They make you feel…read moreat home for sure. I wouldn't go anywhere else! Quality Care, it's about you first. My Dentist is on top of his game, as much as I hate going to the dentist he makes it worth the while. I can not thank Santavicca Dental Prifessionals, as that's just what they are at their job, Professional

I will start by saying that I really liked the two dentists that evaluated me. The 1 star review is…read morefor the annoyance of them not being able to keep a hygienist and high turn over of staff showing me that there is an internal problem. It is so difficult to book appointments, even if you are an established customer, unless you are booking a procedure with cash flow to the office. I waited a few months post my time for cleaning due to lack of staff only to be notified less than one week before my appointment with phone call stating appointment will need to be canceled due to no hygienist. They then stated when they hire someone they will call me to rebook. I've decided to leave the practice. Plus, the two secretaries both have attitudes making the whole overall experience poor.

The best dentist experience I had in the Upper Valley, very responsive (had an emergency that…read moreneeded urgent treatment) very polite and helpful front desk, exceptional quality treatment from the Dentist and his assistant. Love it !! Thank you very much!

Dropped me as a patient behind my back. Receptionist was extremely rude and hung up on me when I…read morecalled to reestablish care.

This isn't retail: this is medicine, but friendly and with a glad-I-met-ya attitude…read more Angela is a super dentist who brings in amazing support staff to perform flawless hygiene, insert seamless fillings, all with no lasting pain. Less than two hours after an appointment of two fillings and a cap, the injection sites where Dr. Santavicca had poked me for novocaine had stopped aching. The hardware is as good as I have had in 40+ years of modern dentistry, and the software technology seems to be the optimal level of sophistication (including 3D imaging that accesses "before", "during", and "after" tooth alteration procedures). Another thing I noticed with this nearly all-female staff was that their dexterity was top notch the entire time, 9:00 a.m. to 11:30 a.m. So, it is first thing in the morning, and both the dentist and technician were coordinating very complex checklists of elements with patient, but cheerful airs. How do they do this for every patient? Somehow, they do.

Dr. Santavicca seems to run her dental practice as if her main priority is to make money, not care…read morefor her patients. Many times I've felt humiliated because I had to wait for my insurance to kick back in before I could proceed with whatever procedure she wanted to perform. And those procedures that she and her colleagues did perform, they did not perform well. I've had numerous problems that were her fault, and yet, I had to pay for her mistakes. I went to another dentist who confirmed that costly mistakes were made. I would not recommend her practice.

Less than impressed with the quality of service provided. I live about a half an hour away and…read morewithout any notification via phone, or email my appointments were canceled on 3 separate occasions, so I drove the distance and sat in their waiting room for 20 to 30 minutes just to find out that I had no appointment. I was told that I would need 3 crowns and was brought in for that appointment and while wincing in pain due to the woman drilling one of the three teeth was told that they were nearly done and to just hold on. The person assisting dropped my temporary crown on the floor and then proceeded to rinse it of in warm water. I have been rescheduled several times over for something that should have been done two months ago. Two weeks ago I finally gave up after they changed my appointment to one 5 hours later and opted to schedule my following appointments with the one in Barre, Vt

PLEASE TRUST THE OTHER BAD REVIEWS!!! This place is absolutely the worst. First cleaning I had them…read morewith painful, something I've never experienced in 38 years worth of dental appointments. They told me it was my age (I'm in my thirties), which is BS. I've had cleanings since that were normal and painless. But let's talk about today. I booked an appointment for 1:30. I got sent thirty texts to remind me about this appointment. I arrived at 1:10 and was the only person in the waiting room. For the next twenty minutes I waited, alone, and nothing happened. At 2:10, after seeing multiple people arrive quickly and just as quickly be taken back to be seen, I asked Joseph at reception what was happening. He gave a, "It is what it is, sorry, not sorry" reply. Why have five people who came in twenty minutes after me been seen before me? "There's only two dentists today," was the reply. There's simply no way that all of these people had appointments before me and got here after me. Someone messed up and no one wants to take responsibility. Joseph tells me he's spoken to the dentists and I will be the NEXT PERSON SEEN. This is an important detail. Who gets seen next? Not me! Who gets seen AFTER that person? Did you guess it wasn't me? You're correct!!! After that, I just wanted a reimbursement of the $57 fluoride they pre-charged me. Guess what? They can't do that because the right person isn't there! It's a miracle! You can't give me my money back for a treatment you didn't give me! I was told to call tomorrow and I'm eagerly awaiting the conversation where they try to tell me they can't give my money back for whatever scam reason they concoct. At that point, it'll be a BBB issue. To whichever bot or uncaring representative that replies to this review with a scripted, "We're so sorry, please contact us to work it out" message, don't bother. I'll be calling and fighting with this place tomorrow. Thanks for making me take time off from work for literally nothing but wasted gas and a scam charge for a treatment you didn't use. Soooo happy I missed making money for this.

Dr. Patel is very condescending and Arrogant. I had 1 crown done which turned into 2 and from the…read morestart did not feel right. I told her so before it was cemented in. She said it will be fine and cemented it in anyway. My bite was messed up and when I went back she said it is perfect and she does not make mistakes. I just need to get over it. I went to another dentist who immediately saw that the crown was way too sharp and he filed it down and was much better. Then I had to go back a second time to this other dentist for some pain and they found a chunk of cement that Dr. Patel did not clean off. I was in pain and had not eaten in days because of what she did and I was literally crying her chair. She was cold, and uncaring and told me she was right and I needed to deal with it. I strongly suggest you do not go there!

Arrogant, disrespectful providers. Never have had a less professional experience. Prices are higher…read morethan anywhere else we have been in New England. They claim to be in network, but charge far beyond what insurance pays and then blames the insurance. I do not recommend them.

The reception and assisting staff were very friendly. Dr. Syed was cold and allusive at best. He…read moredid not have the calm, reassuring, or even patient demeanor that one expects from a dentist-.He was gruff, and generated the air that he was in a bad mood. His only words during the entire hour long procedure were " stop moving." He completed my root canal surgery, and filled additional cavities- however he also prepped the area for a crown- which I have no plans on getting as it is a back tooth- driving my copay up significantly. I do not ever plan on returning.

Dr.Phillips and his team have been amazing! They have literally transformed me!…read more They are very kind and current with the latest techniques. I am a very nervous patient and I keep coming back and literally have only cried once! So that's a real accomplishment for Dr.Phillips.In addition to making my Teeth look better than they ever have. This group is great and I would really recommend them.

Roger Phillips has been my dentist for over 15 years and I love going to my dentist appointments…read moreevery 6 months! The staff feels like family, and Dr. Phillips comes in for every appointment and checks up on your teeth personally, and he always remembers everything about me and asks for life updates. I'm about to move and am so sad to realize that I'll have to find another dentist- I can't express how happy I am with the years of friendliness and expert teeth cleaning. Thank you Dr. Phillips!

This practice has great dentists, kind and thorough hygienists and superb efficient and friendly…read moreoffice staff. Not only do our teeth stay cared for but last visit a staff member chased me in the rain to make sure I didn't walk our dog on a certain trail due to ticks. That was so not her job. Truly feel like they care about us as people as well as our teeth.

From the owner: At Lyme Road Dental, we are a team of preventive, restorative & reconstructive dental professionals…read moredevoted to restoring your mouth to optimal comfort, function, and aesthetics using state-of-the-art procedures. Our dentists, Dr. Melkers and Dr. Wonsavage, strive to treat patients who care about their health and desire to retain and use as many of their natural teeth as possible for a lifetime. We specialize in smile enhancements through the use of Smile Design, Porcelain Veneers, and Dental Implants, in addition to a wide array of other services. Visit us today to experience our unique approach to dentistry!