Caught the Bluebird shuttle bus on 22 February 2015 from Tullamarine Airport to Melbourne CBD. The…read moreairport ticketing clerk (not employed by Bluebird) did not inform Bluebird to pick me up, so I waited an hour before calling to see what had happened. The staff member on the phone apologised and quickly arranged for a shuttle bus to pick me up and arrived within 10 minutes. The driver was also courteous and provided me with a complimentary voucher for when I next go to the airport. Despite the issues I encountered, there was no fault on Bluebird's part, so I would recommend them to others. The shuttle bus was also clean and comfortable.

I decided to try and use Bluebird Airport Shuttle instead of my typical way home. I am VERY…read moredisappointed. I waited an hour for my shuttle to come and every time I called customer service they estimated the time that it would be there very wrong. They said 15 minutes and then 20 went by and this happened three times. I have a lacrosse game two hours after my landing and assumed I would make it but I no longer will be able to play in it because I waited so long for my shuttle. I will never be using Bluebird Airport Pickup again and am very disappointed and annoyed. This is absolutely ridiculous and I am disappointed that I even have to pay for such service. I usually never post bad reviews or send annoyed emails but I honestly can't believe this. If I hadn't waited so long already I would have gotten home another way. They are unreliable. Do not use.

Your friend can't drop you off at the airport? That's what happened to me, but he was nice enough…read moreto quickly find an alternative - Star Bus. I had used the other bus service from Southern Cross before, but this one is personalised. It picks you up from your house (as long as you live inner city) and drops you at your terminal for under $20 - awesome. They also depart the airport every 30 minutes to drop passengers back to the CBD or inner suburbs. This is much cheaper than paying for a taxi. It feels similar to taxi sharing, - which happens in many other countries when you fly in to an airport - but with a bit more of a friendly vibe. The only downfall is if you're last to be dropped off and the bus is full - luckily that didn't happen to me. The service is great and when I flew back in I shared a bus with a couple returning from Mauritius and a businessman from Sydney, a fantastic way to travel.

Highly Disappointed. Unfortunatly, my partner and I booked…read morethrough our hotel. They failed to mention the extra charge for extra bags. WARNING, look up terms and conditions. I like to make clear that we are moving. We are flying with extra bags. Secondly, the drive watched us put our bags in and was extremely rude!!! I should have stuck with skybus and lugged our bags on and off. My disappointment is an understatement.

Nice service, been using these guys couple of times in melbourne and so far they have been…read moreproviding a high standard thats hard to beat. They needs more cars though as you might have to wait a bit depending on where you are getting picked up from, might have to prebook as i think they are still only a small company. They are an excellent option though if you want more out of your taxi ride.

From the owner: Offer exceptional service whether going to the Airport, into the city or just a quick local.read more