Very nice people , unfortunately their applying the tactics that give used car sales a bad reputation. I went in to buy a car with a sticker price under $8400. The out the door cost was over $12,000. They agreed to remove the 2500 for extended warranty, but not the $1200+ for "environmental fees " (he said it covered 3 month bumper to bumper and a protective coating.) Things used car dealers are notorious for adding that is simply to pad the cost and add no value.I understand taxes and licensing fees , and I had calculated that into my budget, but I refuse to pay above the reasonable amount that is necessary. If the owner reads this , please be up from in your pricing. Simply add the cost you need to the sticker price. Doing this after only makes your company look dishonest. I would have paid more for that car , unfortunately the method applied made me disappointed, integrity is important to me and vital to where I spend my money. Good luck and no Bad will towards you. Just some advice from a consumer. read more

Weird business they run , Cars was not on the lot had to put a payment to just to view them . read more

if I could rate a 0 I would they sale you these f'd up vehicles lie about oh there's nothing wrong with it after driving it about 2 weeks your left with a lot of big problems and lies you call them they leave you on hold never come to the phone Louis, Oscar, Miguel the list goes on don't even waist your time and money this issshhh a headache read more

I purchased a vehicle here last year, worst mistake of my life. I was helped by a guy named CJ. Everything was fast paced (this is how they get you) I was pressured into purchasing the vehicle because it was a "very clean" car. I asked for a car fax report multiple times before leaving the dealer, no car fax was ever presented. Unfortunately a year later the vehicle was totaled out, I later found out by my insurance company that the vehicle was a salvage title vehicle due to flood. I was swindled into buying this car with no knowledge of the car having a salvage title. Now I'm left to pay the remaining balance on a vehicle that is totaled. This is a sick unethically mom and pop dealer. BUYER BEWARE. They are very deceitful, avoid these people at all cost. read more

Employees are scammers that don't tell you when they open a credit card in your name and participate in insurance fraud. Do not trust these people! read more

Great experience they were very helpful made sure I got the vehicle I wanted also got me a fast approval. The whole process was fast and professional S/o to Damian W. For helping with the whole process!! read more

Very dishonest people and employees don't treat customers right, employees tend to not respond to your messages when they see you're not available to get anything, very rude and disrespectful. read more

These people are so money hungry never met a worst human being in my life, if you are looking to give your hard earned money away, go ahead and go here. I'm not even the type of person to leave reviews but the way these people treated me is ridiculous. One of their employees literally scammed me on fake car insurance with a fake policy number and everything so I could take their vehicle, which they didn't decide to give me my money back until I called the cops on them. (Still haven't got my downpayments back) Then my engine light turned on five minutes after leaving the dealer keep in mind. I was the last customer of the night they were trying to rush me out didn't even make me sign any paper work until I brought it up I should've never done that. My car payment was said to be $750 for a Dodge Durango 2021 which I had no problem in paying but give me a reliable car so I bring the car back the next day to check it out they give me a loaner. They Call me in a week so I go to pick up my car one hour later the engine light turns on AGAIN I bring it back. Give them another chance to fix my car it stays there another week & then they proceeded to call me. My car is ready. I pick up my car and it drives smooth for about four hours.then boom turns on AGAIN so, I take it to my mechanic now because I don't trust them anymore and as soon as Mechanic pops up the hood, they literally zip tied my cylinders together instead of ordering new parts. That's when I lost it. I returned the car never went to go pick it up again. I had to go buy a new car because these people put my safety in danger when I request to get back my down payment because I was only driving this car for a total about 2 to 3 days. They refused and treated me poorly. I was pregnant at the moment due to all the stress and leaving me carless for 3 months until I was able to make enough for another down payment at another dealership, I ended up having a miscarriage and now they are trying to sue me. I am so ready to go to court. I really hope they sue me. I have so much evidence. I recorded all the calls have pictures of everything. I can't wait to see them in court so they can get what they deserve and David just know that you're a piece of sh*t I hope you get all the karma you deserve. You heartless piece of sh*t. & the manager, Luis who is the one who tried to help me, but wasn't able to do anything for me because he works for this sh*t a** company, who scammed people for living and Tiffany you fuc**ng C*nt hairy a** lip old lying a** hag you are grown asf & yall this old lying a** hag had the audacity to lie in my face and say they lost the contract that I signed that she personally made me sign. I asked her what is this for? She's like to take the car silly. They knew all I needed that to take them to court. And they said they were going to fire the salesman that sold me fake insurance. I go a week later he still there I have no sympathy for this place or anybody who works for them. read more

Strawberry Road Auto Sales - They zip tied my cylinder instead of ordering a new one because it was loose - Used Car Dealers Near Me - Pasadena, Texas

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Old woman was the most helpful, respectful, and really kind person there. Employees don't care about customers and only try to benefit themselves. read more

They take in more consideration on the customers when you try to explain things to them to be more accurate and concern they just hang up in your face or to resolve the problem and to be fair. read more

Don't buy here. inquired about a 2014 Chevy Silverado 1500, went in and everything seemed fine at first. come to find out, they ran an application against me for a car i didn't even mention, and then proceed to explain to me that my income was low and i would need a cosigner. Not the problem AT ALL Called my bank and explained the situation and that's how i found out the application was ran on a different car. they explained they wanted to "get Me Started' because im a new buyer, buy why run something i didn't even ask about. The truck had a salvage title as well, almost scammed me out of 1800. DO NOT DO BUISNESS read more

Don't buy from these people Take over 2 months to get tags and plates. Call them and all they do is transfer to different people. Paper plates about to expire they want you as the customer to go pay more money and go to the DMV To get an extension. Really!!! Worst service ever!!! All they have done is Drag Ass!!!!! Quick to take my money but can't even give my tags and plates in a timely manner read more

Don't believe what they tell you over the phone. The just try to get you on the lot to waste your time.

buyer beware dishonest people too long a story to describe how they wasted my time most of the inventory was beat up buyer beware

I know a lot of you are very skeptical after reading lots of these horrible reviews. It is may of 2024 and I am a real person who went to this location looking at a truck. I too was skeptical after reading the horrible reviews but in all honesty. The people that work here are very kind. Very genuine. I was offered a bad as deal. I didn't take due to my personal situation. I spoke with JP and Miguel. These two guys were very genuine and sincere. Think twice before ditching this place. Don't let others choose an opinion for you. Strawberry road auto sales has great pricing and is not what these old reviews say. I hope this helps ease your mind if you are considering coming to this location. read more

DO NOT BUY A CAR HERE!!! RUN IN THE OTHER DIRECTION!! These guys are scam artists!! I lost over an hour of my day today only to find out that they list their cars online low to get you in the door, and once you're there, they hike up the price of the car you're interested in by $4K to $5K and tell you it's "standard market adjustment rates"!! It's a scam! Not only that, but they "hard pulled" my credit THREE TIMES!!! These guys suck! read more

Went to look at a truck and trade my car in. Talked to David (owner or mgr). Low balled me on my car (i expect that). Ended up leaving but calling him back and agreeing to his terms. I had said I will bring title first thing in the morning, DO NOT SALE THE TRUCK. He gave me his word. I believed this man and his word. Showed up first thing like i said with title in hand, was told truck was sold. I understand business and dealerships need to sell vehicles when they can, but when someone gives to me their word and I accept it, to me its like a contract. I guess im old school when that use to mean something. I would have returned with my title that same day if he had just been honest and said if someone comes for the truck im selling it. Very bad business to practice this way (in my opinion). read more

The process was a little long but received very good service from Miguel. Told us that payment would be 565.00 but it was 603.00.

STAY FAR AWAY. Under no circumstances should you do business with this dealer. They advertise lower prices on the website, but they use shady and unethical practices to back door more money for them. I attempted to make a purchase and agreed on a price only to be presented with a $6800 charge for an extended warranty. Not only is that fee astronomical, but it was something I did not want. When I said I was not interested, they refused to sell me a car without the warranty package. This is a bait and switch tactic which at best is unethical and at worst illegal. I have filed a complaint with the BBB and Attorney General's office. I walked away and you should too! read more

I wouldn't give them 1star! salesmen talks a good game , had me & my fiancé there 2hrs, told us he would sell us the vehicle at the price it was online 19k, then tells us, the price is up 3k to 22k, after running credit and taking a inquiry,then says the guy who says he could sell it to us for 19k doesn't work there anymore (WTF!) "So somebody got fired within 2hrs of sitting waiting for yall to get done with the paperwork" STAY AWAY FROM STRAWBERRY ROAD AUTO SALES IN PASADENA TX, They're full of sh*t! Total waste of time, read more

I went to see a car yesterday. The guy showed me the car when I asked the price he texted me 33 k same car was advertised for sale for $29 k. What a liar shame on you that thinks it is ok to lie. read more

Bought my car from these guys two years ago. It was the best thing I could have done. I bought it days after the 2021 freeze. The young lady who I dealt with did a superior job. She advised me about a couple things with the car So I bought it as is. I took it into the shop and repaired it. Two years later it's still running like a champ. Thank you Strawberry Road. read more

Well I called ahead and spoke to William to see if they had a vehicle and was told they did. Drove about an hour and half to see the truck that was not on there lot. Said it was in storage. I called ahead for a reason. Thanks for wasting my time. read more

JP is a marvelous car salesman, he helped me get in a 2020 Infinity with little mileage on the vehicle. The cars at strawberry road auto are beautiful and very reliable, everywhere I went wouldn't help me with a loan but JP made it happen.....Thank u strawberry road auto!!!! read more

service Saleman JP helped me out a lot and got me a good reliable car and lower insurance. definitely recommend. i scan the car with obd reader and it was flawless with brand new tires read more

Great place to buy cheap vehicles under their actual value, I bought a 2022 Charger ScatPack from there & I love it, the sales person was communicative & walked me through the whole process very smoothly, would definitely buy from there again! read more

Terrible place to buy a car. Very phony and shady people! Will sell you anything! Still waiting to get my down payment back have yet to get it! I took there car back still no payment! read more

they scammed me ! will not answer the phone or return my money! please don't shop here

they lie to you pull up your credit hard and when u get there is a totally different story they are full of lies please STOP WAISTING ppls time is horrible what they do here read more

I didn't read the reviews about all the bait and switching and "selling" of cars before you get there before going to this dealership. My husband did and I assured him that I had called TWICE to confirm availability, let them know we were driving an hour to get there, and to make appointment. I wanted to give dealership benefit of the doubt. We drove an hour to get there, test drove and talked to sales guy Sean for about and hour and a half, got ready to purchase with cash in hand, only to be told that "an out of state buyer" purchased the vehicle before we even got there! Imagine our surprise since we called twice and now were 3.5 hours deep into this transaction. We understand things can happen and left very upset but trying not to be too angry, as what could they do? The vehicle was sold right? We thought "Ok, they have good stock maybe we will give them another shot and look for another." Surprise!!!! The same Jeep shows up online not even 12 hours later with a higher price attached to it. Wow. So not only did the dealership waste our time but they also lied to our face. I'm sure they will respond and claim this is all a mix-up or somehow our fault as they have in other reviews. But if it was me- I wouldn't give this place a try only to be let down. The only redeemable thing about this experience was Sean the sales person. Sean you were great and should really look for work elsewhere. This sale was ripped from you and I'm sure its not the first and won't be the last. I've posted pictures to confirm this happening. Buyer Beware. In good news we purchased a Jeep last night from Helfman Jeep and had a great experience there! read more

Strawberry Road Auto Sales - 1/6/2020 - Used Car Dealers Near Me - Pasadena, Texas

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I'd give them zero stars but yelp requires at least one.. It's been two months we've had the 2015 Dodge Dart and trying to talk to anyone at Strawberry Rd Auto is a chore. They told us they would repair or replace a backlight casing, but now "nobody knows anything about that". Kirk got fired. Matt is as rude as can be on the phone. He tells my wife "he's tired of dealing with her" and hangs up on her. Lies every time he speaks. Ray passes you to Raymond and vice versa cause no one wants responsibility for selling a lemon to the public. This place is a disgrace and I hope they all get what they deserve. read more

If you buying here hit up JP THE DUDE IS VERY KNOWLEDGEABLE AND WILL GO ABOVE AND BEYOND TO GIVE YOU A GREAT DEAL ON YOUR NEW RIDE. There was a panel missing inside a van and he went ahead and order the part to replace it and told me it'll be here in a week so I'm excited to get the minor things taken care of for my new car. read more

dont ever buy from here they locked me in and i called the police . they lied stole 3,000 we are building a case on them after this .

*BUYER BEWARE* I was sold a lemon! Besides when they're taking your money: no accountability for vehicles sold, poor customer service, they play a excellent hand in the game of "pass the buck" I do not recommend this dealership. read more

This place is uses scam tactics to try to get you to pay more for vehicles. Roberto Muller & Howard Williams were the manager and sales rep I worked with. Once you ask to only the pay the advertised price and not include thousands of dollars in useless warranties they will just stop responding to your attempts to contact them. Read every detail of anything you sign with them and don't let them charge you more for a vehicle than you expect. This place should be ashamed of themselves. read more

I went to go purchase a car. The first car I chose the sales reps were showing me let me test drive and all. I noticed the check engine light came on and then spoke with another man and he insisted I don't buy it because it has a bad engine. The next car I chose test drove asked if anything was wrong of any accidents they told me no. A vent was missing and they said it would be fixed along with other things I spoke about. Simple replacements. I went home with my new car and days pass by and stuff isn't working. My automatic locks don't work properly. It takes 10- 15 tries for me to unlock or lock my car. I was told by Walmart when I went for an oil change that oil was leaking. I paid for a state inspection with the purchase of my car so that shouldn't be. So I went to get it inspected and everything was fine EXCEPT I don't have a license plate light. Which you CANNOT DRIVE ON THE STREETS WITHOUT IT. I called today because I've been calling for a week about my parts and was told today the car was sold to me as is. But that was not stated they were going to fix my lights because it's part of inspection but nothing else. Needless to say I may have f***** up coming here but i wanna save anyone else the trouble. Or at least advise you bring a mechanic with you to check the car out as they don't have one on site read more

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I have been looking for my dream car over a month finally found it here. I live in California and it's no way for me go to check out the car in person. I have to ask all kinds of the question and base on the picture they provide to understand the car. The first person I talked is Robert who is sales manager at strawberry road auto. He help me answer all the questions and help me understand the car more. The second I talked is Ryan, he is general manager at dealership. He spent whole day with me to discuss the price, term also help me find the trucking company. I was really surprise a general manager willing to jump down to help a customer who never met. Highly recommend this dealership read more

Update- I have gotten messages a few times asking about the jeeps condition when I bought it, if it had any issues and if it's still good. 100% honesty... yes as soon as I left strawberry auto an issue came up. I live in San Antonio and drove to Pasadena for a good deal. On my way home to San Antonio the Jeep started acting up. To be specific it started acting up in Houston. Didn't get too far before I got a message on my dash saying the hood was open and then all of a sudden the AC didn't work. (Come to find out the ambient air sensor and hood sensor were malfunctioning) I got home to San Antonio and took it to a Jeep dealer. It was under warranty so they fixed the sensors. I was soooo mad though, I had to drive all the way home without ac and that weekend was hot and humid. I didn't call strawberry auto because of my initial experience with them, I didn't feel they were competent enough to do any good in the situation. The Jeep dealership was amazing, I dropped the Jeep off in the morning, they fixed the sensors and I drove it home after work. They did the oil change & a full inspection on it as well. No issues since. read more

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Don't waste your time going here. The entire company top to bottom is unprofessional and rude. The sales guy was beyond useless and needed to ask his even more useless sales manager to answer simple questions. The cars condition was not the greatest when I saw it. The floors were dirty and genuinely not clean. However, I over looked this as I thought the price was good. By the time everything was put together the car was sold. They did not tell me the car was sold they just stopped responding. When I called to see what was going on I got the run around. Please save your time and effort as they are not worth it. The little you may save is not worth the hassle and less then stellar condition car. read more

Went in this morning to check out a Dodge charger that was priced at a very good price however when I arrived salesman started to show me the car but when another gentleman came in they proceeded to show the same car at the same time and then kept me waiting while the salesman went out to smoke. I asked for additional information because I had a pre approved check for 50k from Navy Federal. The salesman would have known that if he treated me like a customer instead of a bum. I wouldn't recommend this place to my enemy as their business practices are sketchy and at this point I'd rather pay more elsewhere and be treated better. read more