The people at West Towne Pharmacy are very friendly and professional. Their drive through window…read moremakes it really convenient for picking up prescriptions .Brandy and everyone at West Towne Pharmacy have gone out their way to help our family. Whether it's answering our questions or sending us reminders, West Towne Pharmacy has great customer service. They also have really cute gift ideas w reasonable prices! Their store also offers postal services.

Great staff and pharmacy folks. They go out of their way to make you feel welcome to their…read morebusiness. Prices are good, almost never an insane wait time to get you fill or refill. AND unlike a "green place" or a 3 letter place, they don't give you a boat load of Grief because of a script to be filled. MY DOCTOR Wrote it, just FILL IT; works never spoken by their staff. While they may have a concern about taking A with B & C together, it the concern is valid, they will pull you to the side and take the time to explain concerns about taking these meds together as they can have serious side effects. 100 STARS...............

This place is just great in many different ways. Dr. Leonard is a really good doctor, he knows what…read morehe is doing, he is friendly and knowledgeable. Staff are great professional and helpful.

I have never in my life been so rudely talked down to by a healthcare "professional." I went for an…read moreexam as I was somewhat overdue, although my current glasses were fine. My initial visit went relatively fine, except when I saw Dr Leonard he rushed through the visit and sent me on my way with a new prescription in what felt like only 5 minutes (foreshadowing), but otherwise the initial interaction was fine. Going out to get fitted for some new frames, I make my selection and sitting with the tech come to find that by getting the frames from them my insurance wouldn't cover it fully. I decide to just have them print off my prescription for me to take elsewhere. I also find out that I was being charged extra for getting fitted with contacts, something I was not made aware of during the appointment. I go and get the scripted filled and wearing the glasses I immediately notice my vision is not nearly as clear. I give it the weekend to maybe adjust, when I decided to compare the script and see that the new script I was given was for a lower amount of correction (and no, my vision did not miraculously recover). I call up the office, and am asked to come in for an Rx check free of charge. Waiting in the room for Dr Leonard I hear one of his assistants explaining my situation when I hear him cut her off and just come walking in. From this point he was cold, snarky, and consistently was talking down to me the entire time. I tried to explain that with the new script he gave me I can see from the chair to the wall fine, but it was when driving I had issues seeing road signage. He does the exam again with the phoropter and insists on his previous prescription. I tell him that obviously something's missing then, because I can't see with that script and CAN see with the previous script. He then gets a snarky attitude and just gives a "fine I'll just write a script for your old Rx". At this point I'm finding myself be the one to remediate, but he refused to cooperate on figuring out what may be causing the issue. It honestly felt like all problem solving skills went right out the window. So at that point I let him just rewrite my original script (which I had gotten from another eye doctor in Bowling Green who was way nicer) and went on my way. Dr. Leonard obviously either REALLY hates his job and has given up on putting his patients first, or REALLY needs to reel in his ego. Likely some combination of the two. AVOID THIS OFFICE LIKE THE PLAGUE. As someone who worked in the medical field, and has family who also has as well, I'm truly appalled by the lack of respect and patient advocacy. My other family go to the Clarkson Eyecare in Benton and have told me Dr Ellis is far better, and I should have listened to them.

I have been going here for many years. They are always so kind, helpful, and very thorough.read more

Every time I come to this location. I'm treated very poorly. Maybe it's the color of my brown skin…read more But I'm always looked over and spoken to with such distain. I don't understand how a business can treat people this way. They're the only eyeglass place closest to me. I won't be recommending anyone to come here that isn't Caucasian.

This place is amazing ! I had limited income expecting glasses that were heavy and thick ,the…read moreglasses I received were NICE! Customer service is excellent would recomend to all The place I went to before told the what kind of ins I had they sat a box of beat up frames in front of me told me to choose one never go back being professional at what you do goes along way !

They were so helpful to me on the phone. Wanted to get an arrangement with a lantern and they even…read moresent me pictures of what they had available in their shop. Multiple exchanges with them over the phone and the person helping me on the phone was fabulous! Wish I could remember her name! The end product was beautiful.

Cambria cut and styled my hair today and it turned out amazing! She did exactly what I asked for…read moreand it was the best price for a haircut I've ever gotten. I would reccomend her to everyone :)

Mickie highlighted my hair from dark brunette to blonde! Great job, great stylist, love my hair!!!read more

Exceptional service and customer care. Opened on a Sunday afternoon and provided expert advice and…read morerecommendations.

if you're not African American they ignore you. if you ask pricing questions they literally say…read morethey vary to leave you (a) white patron to help a black patron. very racist place!!!!!!!!!! I've in the past bought numerous wigs from them when I was going through health issues & this was 4/5 yrs ago. they were always kind then explained how to do the trimming on lace wigs, etc. I did not purchase cheap synthetic wigs. today though I was treated like a plague that walked in their shop. For the employees I was the blonde girl with long blonde hair that is extensions. My hair doesn't grow pretty either like yours. You treated me w complete racism. I'll never refer you to anyone again. u got 1 Star because I couldn't go lower. BTW I never waste my time on reviews but this incident today definitely deserved a review. white ppl are called racist all the time. no every single 1 of you girls & women in there were the racist 1s today. check out literally Sat n a chair by door eating chips and finished before she got up for me to ask price questions and checkout. very rude & if you're not their skin color very racist. guess maybe you should put a sign on door black ppl only. bitches