April 11, 2025: Between the in-store representative, Shanyce, at First Colony Mall and the online…read moreservices. I was able to accomplish what I set out to do and more! Big shoutout to Shanyce for her exemplary customer service support and advising me on the best course of action. Her problem-solving skills went above and beyond. If I am unable to get in touch with Shanyce I would rather wait until she is available. April 14, 2025 (Update) Unfortunately, due to T-mobile unclear instructions, I rated the wrong person on their text survey. After a highly irritating call with a sales representative today, I was presented with a survey shortly after, naturally, I believed this survey to be associated with today's(4/14). However, upon a message from T-mobile, I was informed this zero rating went to the wrong person. UNACCEPTABLE! T-mobile as a company needs to do better so that good employees do not suffer for the bad.

Saadi' & Carlos were both very hopeful and very sweet especially Saadi she was fast and kind to me…read moremade sure I was good before I left the store ! Please forgive me if I spelled the name wrong

DON"T GO TO THIS STORE!!!!! AVOID the manager girl Kristen and another Indian girl, they are so…read moremean and arrogant and lazy, not helping!!! My husband and I got such a bad experience we have never had! we preordered 2 iphone 16 pro max the week ago and we wanted to trade in my old 15 pro. after I got my new phone we went to the store for trade in and setup payment. The indian girl walked to us with no greeting and gave us the face in the beginning. After we told her about our intention she told us there was no record in the system and she couldn't help us and SHE told us to come back tomorrow!!!! we asked her to explain why she couldn't help us and she suddenly stand up and left while I was talking. she went to Kristen and they talked and laughed for a while and they came back to us. they still have these attitude and waste our time!!!! I don't think they are qualified for this job or for any customer service job! T mobile will lose business because of those employees for sure!!!

Absolutely the worst service I have ever experienced. They sold my wife a phone for me for a…read moreChristmas gift. My wife obviously was unable to get the old phone as a trade due to the fact that I was using it to get the promotional credit. The salesman David told my wife that I would be able to bring the phone back and they would apply the credit. After Christmas she even called T-Mobile and the same salesman called her back and told her no problem bring the phone back they would issue the credit as soon as they got my old phone in trade. Today I go into the store. There's not many people in the store, I had to ask to be put on the wait list because nobody bothered to ask....then I waited for 45 minutes to be helped. It wasn't busy. There were other sales people in the store not helping anyone but still I waited for 45 minutes. When I finally was able to get someone to help me, Erik then told there was not going to be a credit issued for the trade. When I explained what my wife was told on two separate occasions and asked to speak with a manager Erik then told me there was not a manager at the store and I wasn't able to speak with one. He then walked off and left me sitting there for another 25 minutes. I finally called the T-MOBILE customer service help number and then began to tell them the situation and that I was in store but was not being helped, only then did a manager Jacob came up to talk to me. He then told me I would have to pay 75 dollars in order to get the credit. I told him what the salesman David told my wife and they both essentially called her a liar. At that point I was done. The lady from the customer service I had on the phone still on speaker phone at this point because even she was set back by the way they were treating me as well. Jacob told her he would not waive the fee so then she proceeded to tell me that she would credit the fee then and also told me that she was going to get her supervisor on the phone and let him know what was going on. Jacob then walked off and I was again left with no help to which another salesman Zack told me that I needed to leave or they would call the police. I stayed till these jerks took the phone back and got the credit through the main customer service number but I will be switching service providers at this point due to the complete lack of respect and the flat out lies this place told my wife to sell a phone. Don't waste your time at this location. The service is the worst, they are completely rude, and disrespectful in every way. It's pretty bad when even the T-Mobile customer service rep that was on speaker escalated it to her supervisor in order to help me because even she was disgusted by the way they were.

Sean did a timely and professional installation of my residential security camera system. I highly…read morerecommend his services!

From the owner: Wire, Cable, & Jacks has been in business for 19 years and we are insured. We specialize in…read moreinstallation of computer network wiring, Cat 5e or Cat 6 cabling, fiber optic installation, security cameras, audio/visual, television installation, wifi access points, and everything low voltage related.

This company is fast, efficient and my team and I were highly impressed with our technician, Rahul…read more He was diligent, kind, and fast. He completed our poorly-timed, last minute need for cabling in a large suite in under 48 hours. Mostly by himself, might I add. This company's prices are unbeatable and the team members I had the pleasure of speaking with, Rahul and Heather, exceeded my expectations in customer satisfaction and earned my trust. I would and will highly recommend them to anyone in the future.