Submitted on behalf of my parents who are not the most technologically savvy, but who really wanted to submit a review:
We can't speak highly enough of the professionalism of Strathcona Excavating. After a significant sewer backup in March 2023, we reached out to several companies to get quotes for excavation and pipe modification work for the main pipe from our home out to the sewer. We live in an established neighbourhood so it was a big job.
After a lot of back and forth with other companies who said they would call back and left us waiting for nearly three weeks, we reached out to Strathcona Excavating to come and do a quote. They returned all inquiries promptly and were direct and honest with their quotations and what we might expect after the work had begun. They neither tried to lowball their quotes to make themselves look more attractive nor did they try to take advantage of two senior citizens.
The crew were mostly younger, but this was not synonymous with unprofessionalism nor lack of knowledge - these guys know what they are doing and it is clear the company ensures that its employees arrive with the necessary skills and know-how to do what needs to be done. They were extremely helpful in offering us advice on submitting information to our insurance company as well as the city and Epcor to possibly get rebates to which we were entitled. They were punctual for each of their working days and consistently communicated what had been done and the status of the project and any anomalies they had found along the way.
Perhaps most satisfying is that, once the work was done (both interior and exterior), they did a magnificent job cleaning up; they left no mess whatsoever! We suspect they even left the back yard in better condition than it was before they started. Strathcona Excavating was a breath of fresh air - much needed after a sewer backup, as you can imagine.
In a time where finding contractors who are available, let alone arrive when they say they will, Strathcona Excavating surpassed all of our expectations. Five stars! If you're considering getting in touch with them for their services, do not hesitate. We would specifically like to thank the project supervisor, Andrew Hender, and his entire team for everything they did for us. read more