If I could select zero stars for this company I would. If you are considering using them for your taxes, my recommendation is just don't waste your time. We used them for one year on the recommendation of our previous tax advisor who moved away. Unfortunately, it was not a good year for us tax wise. We lost a long time business which was devastating in itself and then to be treated like second class citizens stung even more. During that one awful year, I was insured through the affordable care act. These accountants did not understand how to process this government issued insurance and further, they actually charged US for them to process and report it. Totally unbelievable. Plus, they were hard to get ahold of, talked down to us as clients and requested the same documents from us multiple times. When I would deliver the documents requested they would look at them and say "oh those are the same documents we already have". Hello! Do your job. Plus, they delayed doing our taxes for so long that we ended up having to pay for an extension. This delay also cost my husband the ability to claim his unemployment insurance that he had paid into for his entire working career of over 30 years which of course put us in even more dire financial straits. Thankfully, we have moved beyond all of that now, but this was a very frustrating, confusing, demeaning, experience; and so much more. We were grossly overcharged also. Since that time, on the recommendation of a good friend, we now have a wonderful accountant who treats us as friends, is respectful and knows her job inside and out. What a difference. read more