I came here to use the ATM. At the time there was a tow truck parked in front of the parking spaces…read morenext to the bank so it was not possible to get a close space. As I came here in the evening there was a glare on the ATM so I couldn't read it very well, so their screens point due west, apparently. There were two short and one tall ATMs. No one wanted to use the tall one, but I had to because I was tall. I was just unlucky during this visit, but it just means I don't want to come here if I'm in the plaza since there are a lot of people that use it.

I found a banker that I really like and trust. He helped me figure out an investment strategy. I…read morewanted to yield higher interest so I went for the 7 month CD. My banker is very diligent in following up and I highly recommend coming in here and getting an investment education!

We mistakenly visited this Aliso Viejo spot on a Saturday which to our surprise had so many people…read morein line...even curved away from the entrance. Thankfully, we didn't have any plans and so we were patiently waiting in line. There's a stand alone ATM inside and either 1 or 2 ATMs outside. They have a vault inside. Brightly lit and have a seating area on the right side of the teller counter. I miss those good old days when banks had candy machines. We came in to finish some business with one of the tellers. She was genuinely smiling and helped us with ease. So glad that we had a smooth and quick transition experience. I would suggest to this Chase bank to have some line formation or barrier (officially called a "stanchion queue;" it uses the movable posts with retractable belts) to funnel everyone who enters through the doors. You could feel the agitation in the air of people who had been waiting quite a while.

Zero customer service in the branch. Had a meeting to sign paperwork that admittedly, I had "30"…read moredays to sign (Sundays don't count so throw away four days). The person just said it's policy, wouldn't and/or couldn't explain why the policy exists when I questioned it, didn't have sufficient training to say "let me ask my manager if we can make an exception for a longtime customer with five accounts here"; note...I was only two days over said 30 days. I'd go less than one star if it was an option.

Kudos to Jake today for his adept and expeditious handling of an over-the-counter withdrawal and…read moretwo deposits and providing requested copies of pertinent documents, all done impressively with the utmost courtesy and a credit to Schools First Federal Credit Union.

Good location and helpful associates. I needed to grab a cashiers check and had some basic…read morequestions relating to loans, and they were honestly very helpful with explaining where to find certain information on the app, as well as my options. The cashiers check process was also pretty straightforward and I was able to get in and out within 10 minutes without even setting an appointment. I think a lot of other banking institutions are moving to a model where there is less interaction with the associates and more electronic transactions, but it seems Schools First at least has a system in place that allows for the people interaction part and great customer support. It kind of reminds me of AAA, except AAA has ridiculous wait times for their in-person support.

Ileana is a stellar employee! We had numerous questions about our accounts and her smiling, calm,…read moreprofessional manner was such a refreshing way to start the new year. She not only answered every question but went further to help us better understand of our account[s] features. Prospero Año Nuevo Ileana.

Best all around FCU, bar none! i've belonged to them since 1989. Best auto rates best home loan…read morerates. The only thing I don't like is the formatting of their monthly statements.

Worst bank ever! We openned a new business account and they messed up with my other business…read moreaccount that caused it to be deactivated. Then force me to come to the bank to reactivate it!!!! They don't even give me access to my own money and saying it might take days before I see my money again!!!! WHY?!?!?!

The staff here is so bad... I never knew I would have to leave a review for a bank. I had a…read morepre-charged card the lady ran it and then said it "never went through" but then that pre-charged card company said it did... I then went in to have random service fee's removed and they gaslit me and told me I was never a rewards member we and I have been for 7 years.... Every time I've been in I've gotten dirty looks and treated absolutely horrible. Don't come here if you want your money stolen. Closed my accounts with them. Makes sense that Bank of America is getting sued right now. Awful awful staff.

I opened a a Line of Credit(LC) from FB. I specifically told the representative that I would be…read moreusing the LC to remodel my house and would need to wire funds from the LC to my B of A bank in Socal. he assured me that would not be a problem and that people do it all the time. He said the best way was to also open a checking account at FB so I could move the LC funds to the checking and then wire/transfer to my bank in Socal. He did not tell me that FB will only allow me to wire $3000/mo. of MY MONEY. FB has terrible rules regarding your money. They will not allow you to remove more than $3000/mo no matter how much you have, how you do it, or how much proof that you are you .

This review is for Paul Marshall who was instrumental in getting my wife and I our first home…read moretogether. Paul was exceptional in every category you needed in a mortgage officer. 5 stars is honestly not high enough for what he did for us. He was efficient, honest and professional in everything he did. He made buying a home for the first time so easy and there were no hidden fees or strings attached! We left our original lender for Paul not only for his superb customer service skills, but also for what he did for us on our loan. He saved us over 0.50% off our loan rate and over 15k in our closing costs! So not only was he better and easier to work with, but he saved us money now and for the future! The cost savings Paul got us let us remodel our house to our liking, so our first home literally wouldn't be the same without him. Paul is without a doubt the best mortgage officer I've ever worked with or known and I would recommend him to all my friends and family members. Paul Marshall and Team - Thank you so much for everything!!!

I've never been asked for a birth certificate to open a savings account…read more Until now ! I tried to deposit a large check to open a savings account. They are really nice but don't want your money. They

It was such a pleasure banking with Poppy in Laguna Hills this morning. David Eskander and her…read morecolleague Roza Kian were fully available for me to transact my business in a very efficient, courteous and professional manner. It was good to observe effective teamwork. Both have smiles the whole time, "walk the extra mile" when necessary and appropriate. Makes my experience very smooth and "mission accomplish." This was not my first nor only time to this bank, but every time I am at Poppy Bank, I have confidence that my banking needs will be handled in very efficient and effective ways. We need a bank like Poppy in our neighborhood, and I would encourage others to bank hee.

I want to be fair and later update this review once my issue is taken care of, but the branch rep…read morehere was supposed to open up a student account (free of fees) for my teenage daughter, but instead opened up a regular account, and because her balance was under $1500, for almost two years she was assessed a montly $12 fee. Then, inexplicably, her account was closed (perhaps because she had a low balance?) I would appreciate the branch taking the responsibility and handling this matter appropriately. I have already initiated an investigation. Once the matter is fixed, I will gladly update this review.

I am compelled to assign a negative review to this experience, to the extent that even the lowest…read morepossible rating is insufficient. It appears that, unbeknownst to Citibank's clientele, the bank has recently upgraded its software-based customer verification system, which now prevents individuals from accessing their accounts in person using a government-issued real ID. I do not utilize debit cards at all. After visiting the branch to withdraw funds from one of my accounts, I left with no money after enduring over two hours of frustration and anger. The four employees present--a staff member onboarding, another completing onboarding, a personal banker, and a manager--were unable to determine how to access my accounts using a government-issued ID. We were transferred from person to person, wasting valuable time. We were informed that we must possess a bank-issued debit card to access any account information, a requirement I find entirely unreasonable. If this debit card is now required to access your accounts, a letter to all Citibank customers should have been sent before the new software was implemented. Consequently, we consented to initiate the process of obtaining a temporary debit card. Unfortunately, the new system's timeout feature is extremely rapid, preventing us from entering a PIN. When the banker attempted to reset the password, we were advised to do so via the mobile application from home. The issue here is that this is a TEMPORARY debit card, and, according to the 1-800 representative I contacted, a customer cannot create a username, password, or reset a TEMPORARY card independently because the card has not yet been linked to an account. Despite this, within two minutes of chatting with the 1-800 Citibank representative, I was able to access a touchscreen-enabled system that, through my iPhone, allowed me to enter the card number, associate it with the correct account, and set my PIN--completing the process in two minutes rather than two hours. Why was the phone representative so knowledgeable, yet the five staff members at the branch were unable to assist in a similar way? Additionally, I attempted to cancel an appointment scheduled for tomorrow afternoon with a banker at the Aliso Viejo branch to resolve my issues and facilitate access to my account. I called the main Citibank number because the Aliso Viejo branch, even though it was within business hours, did not answer. The representative at the main number explained that they were unable to cancel the appointment directly, as the banker should have sent a confirmation email, which provides access to the appointment, should a customer need to change or cancel it. The 1-800 Citibank representative then advised us not to attend the appointment (we had no intention of going) because we had received a resolution at another Citibank branch farther from home. I strongly suspect that no appointment was ever scheduled. I have decided to cease conducting business at this branch. Today, I visited another branch, which, within 15 minutes, attended to my needs efficiently and courteously. I wish you good luck if you choose to visit this branch after reading this review.

When my daughter was 9 years old & I was living abroad, WF recommended that I open a kid account…read morefor her where we could both transact on. This worked well because I was able to transfer subsistence allowance. She's now 25 & WF refuses to remove her name from the account. Suggested closing the account. (Without her approval) but I needed her approval to remove her as a subsidiary. I closed all my accounts & no longer have any association with them,

Terrible service. Long slow line with two tellers and a trainee. At least four managers staring at…read morecustomers or talking to each other. My Credit Union is so much better. In and out faster with great service. Teller couldn't be courteous if she tried. I got a little lecture about not having my debit card and told exactly how much money I could access. I was only making a deposit and have a large amount of money in the account- so I resent being told how much I can take out of my account. I will not return and should probably close the account I've had since 1980.

We had a great first experience with Opus in Laguna Niguel. This branch is top notch. They are…read morepolite, professional, caring and informative. They went above and beyond to provide a notary at no cost to us. We look forward to more pleasant transactions, and building a relationship with people who truly care. Thank you Kevin, we truly appreciate your kindness and expertise. If you are looking for a bank that cares about your individual needs, look no further.

We moved our banking from the "horse and wagon" to PPB. The office manager provided excellent…read moresupport in getting our accounts set up. Later on, they helped us get our trust account set up with similar ease. The references to rude employees must have been corrected as we've had five-star experience. We like the "Lifestyle 50" plan...simple and easy to access from the app. They also are one of the few banks that has/had available safety deposit boxes (as of mid 2022).