Went there last year for the last night of bike week. Great band, great food and a great crowd…read more M

I've been to many HD dealerships all over the country and I can honestly say this one is excellent!…read moreThe amount of collection bikes on display can't be beat. Their new and used inventory is huge! And the way they have Merch spread out throughout the building is really smart. It makes shopping and sight seeing one continuous experience. This is a must visit dealership if you fly into TYS. The people here are so super friendly and very helpful.

My Prius has a weak starting battery and it had died while I was just listening to the radio. I…read morehad tried jump starting it but it was in the low 20s and would not start. Tried again in the morning when it was warmer and still could not jump start the car. I called Kings Towing to tow it to a mechanic . I was in the Fed Ex parking lot off of Hardin Valley which another towing service had trouble finding a few years ago. Kings said a driver would be there within 30 mins . Brandon showed up even sooner than that . Drove up to my car and asked in a friendly manner what the problem was . I told him it was a dead battery and that I had tried to jump start in twice . He asked if I would like him to try his boost kit that it would be less than a tow . I said sure and he hooked it up and wah la the car started no problem I saved money from both the service and the mechanics expanse and having to wait to get my car back. Thank you Kings and Brandon. Saved me a lot of hassle and I appreciate it . Dwayne Blankenship .

These folks (kings towing ) sent me a text and told me they were there at 10:55 , sent me another…read moretext and told me they were there, and never even showed up, but they wanted to review I left at 12 o'clock. They were not there. Wouldn't want them in an emergency that's for sure.!! King's towing is not reliable !!

My friends and I were traveling in this area when her car's check engine light started flashing and…read moreher car started shaking. We went to an AutoZone who recommended them but there were no guarantees it would get done that day since it was a Sunday and they were the only place open. They are located at the end of a neighborhood and were servicing 4-5 customers before us, but they were able to get to it that day. Turns out, it was a rats nest in my friends car and they were chewing on various connectors that were causing misfires. While it was such a random occurrence and a bad situation, this mechanic was very friendly and quoted extremely fair prices to resolve her issues. The prices were much fairer than anything I've seen in my own mechanic, and they work very quickly. They were able to clear out the nest that same day and are just waiting to get some parts when the dealership opens today. Overall, great service!!

I was vacationing in Gatlingburg and Monday April 27,2026 late in the afternoon, I was in the Cove…read moreand my car's engine light came on and my dashboard was showing traction off and reduced power. I made it out of the Cove and stopped in Townsend trying to decide what I needed to do. I finally decided to try to make it back to Gatlingburg which I did. On Tuesday morning I got up and drove to Pigeon Forge and had a diagnostic done at O'Reilly which showed it was Coil F which means Coil 6. I then decided to get a second reading so went to Auto Zone and they got the same reading. A guy there then recommended and gave me a card for Carr's. In the mean time I had called my local mechanic from 3 hrs away and sent him the readings from both places which was identical. It said it sounded like he was probably mis firing which the guy at Auto Zone had also said. He advised me to try to get it fixed even though he was worried that some one would take advantage of me since I was a woman alone and from out of town. I called Carr's to see if they couldn't could help me. They said yes, but they probably wouldn't be able to get it done That afternoon, it would probably be the next day. I took my car there arriving approx 2:00 pm April 28th. I was astounded by one of the wrecker guy that was at the front was mouthing about how sorry one of their competitor wreckers were and how slow they were. I didn't like that. It was so unprofessional. The girl at the front desk took my info and even took us to get a rental car. She was very nice. After getting the rental we headed for the mountains thinking it would be the next day before we head from them. We were at this point without phone service. When we got phone service it was 5:05pm and I saw we had received a voice mail at 3:11 pm that the car was ready. I was shocked. Needless to say they were closed until 8:00 am the next Morning April 28th. At 8:05 I called to make sure the car was ready and it was. I went to pick it up and even though I was shocked at the high cost I paid and we left. We trustingly thought everything would be fine. We went towards the mountains again and drove only 20 to 25 miles and the same diagnostics appeared again. I was so frustrated and got to thinking that wait a minute!! They charged me for three hours labor and it was only an hour and 15 minute between the time is left my car and the time they called me back. There was no way they worked on it 3 hours. Plus they had charged me $130 for a a coil that cost $109. I called to tell them my car was not fixed and it had the same diagnostic they claimed to have fixed. That they had stolen from me once but they would not get another chance to. They made no comment. My ticket they gave me showed they had put a number 6 coil on. I just took it easy and made it back home to my mechanic. He checked everything out and They had not put a #6 coil on. They had moved the #2 and put a Coil on the #4. He said what they did could have been done in 5 minutes. Why the even messed with the #2 & #4 we do not know. Please don't trust you vehicle or money to these crooks. They are unreliable. My car is now fixed correctly and running perfect at a cost of little more than a $100.

Great service! I've been going to Eagle One for 6 years. Most importantly, they are honest. I…read moredefinitely recommend them.

We were from Ohio when we had car trouble. I called them and they got us in the next morning. The…read morecar couldn't be fixed. They let me leave the car there until I could arrange to get it back to Ohio. They were great to work with. They only charged for the diagnostic testing they did. Everyone was great. Very friendly and to work us in when they were so busy was fantastic. If I ever have car trouble again when in Pigeon Forge this is the place I would go. Honest people. Vera West

Update March 2024 Cecil and Dylan are the guys we have gone…read moreto for over 3 years now. My sister and her kids moved here and also go to Thomas Auto. We have become loyal customers to an honest and reputable team of mechanics at Thomas Auto. I honestly couldn't ask for better. They are the BEST. I truly appreciate them especially having little ones to haul around on road trips. Nothing makes a parent feel safer than having a roadworthy vehicle and they always make sure we are. My Nissan Titan was totaled and I bought a 2022 Subaru Ascent. I went in and spoke to Dylan and asked would they be able to service it or should I take it to the dealership. He said they would be able to service it and said if it's something they cannot then they can make recommendations like the dealership. They service our 2019 RAM 2500, my sisters 2018 Toyota 4Runner, my nephews old Mazda truck and my nieces Hyundai Sonata. We love Thomas Auto. Thank you guys for being a great team! We have lived here for one year now and they continue to be honest and reliable. We get our oil changes done here on our Nissan Titan and our Ram 2500. Every time I take a road trip, which is often, I have them do an inspection to make sure I'm road worthy. Once again, today, I received outstanding service. Dylan and Priscilla always take good of us at the front desk and over the phone.

Charged my fiancé 120$ for a fuse. This place is a joke. They WILL up charge you if you are a…read morewomen. If I would've known what she was paying for before getting told the problem I would've put a stop to that immediately. And you gotta love all these fake reviews LMFAO Read all 1 star reviews before even thinking about going to this place.

I was visiting from out of town when my car broke down, and I honestly didn't know what I was going…read moreto do. I called around a few places, but this shop was the only one willing to work me in on short notice. They were super friendly and understanding from the start. They diagnosed the problem quickly, kept me updated on what was going on, and had the parts ordered and installed by the next day. The whole experience was way less stressful than I expected, and the price was more than fair--especially considering I was in a tough spot. Everyone there was professional but also really kind and down-to-earth. They got me back on the road so that we could go home, and I'm so thankful for their help. If I lived in the area, this would definitely be my go-to garage! K.Webb SouthCarolina

The lobby/waiting area is very nice and the staff are all very friendly but they are a bit…read moreoverpriced, especially compared to some of the other auto shops around town.

Great experience with TNT Truck Repair & Towing! They were professional, responsive, and got the…read morejob done right. Their team was very helpful and made what could have been a stressful situation much easier. I really appreciate the quick service, quality work, and professionalism. I would definitely recommend TNT Truck Repair & Towing to anyone needing truck repair or towing service. Great people and great service!

Great, fast service. Price was exactly as estimated. Our truck got towed in and repairs took 2 days…read moredue to ordering some of the parts.

I'm traveling in the area with my motor home. I'm towing a Jeep Grand Cherokee. After returning to…read moreout RV park I noticed antifreeze leaking from my car. I drove to Rocky Top first thing in the morning. I pulled into the service area and talked to Dean. I explained my problem. Dean was fantastic. He spoke to the shop manager and they agreed to work me in. I couldn't believe it when Dean called in the afternoon and said the car was ready to go. I needed a new water pump. I'd highly recommend Rocky top if you're in the area and need assistance.

My vehicle broke down on I40 as I was driving through the area on my way to FL. I had it towed to…read morethe dealership on a Sunday then went in early Monday morning. I was greeted by Kenny at the service desk. He took great care of me and kept me informed of progress the entire time. Being from out of town with a broken down vehicle can be nerve wracking. They were able to determine it was the fuel pump. Luckily I had the extended warranty so Kenny took care of everything after that. I rented a vehicle and loaded up my stuff and continued on to FL dropped it off and returned the end of the week. They were able to fix my vehicle the following day and even addressed a recall item that was due. This was probably the best service I have ever received at a dealership including mine back in AZ where I purchased my vehicle. Thank You Kenny and Rocky Top you all were GREAT!!