The HomeWorks Repair Service has changed my mind about service. They were responsive in both…read moretimeliness and professionalism to my inquiry. Prior to the service call I was asked detailed questions about the repair in order to plan for any parts that may be needed. I was asked for a convenient time for me for the repair! Jamal kept me informed of the status of arrival which is most appreciated. Jamal, after repairing the dryer, ran it as well as the washer to assure everything was working properly. My opinion of service has changed since working with The HomeWorks Repair Service. They made me feel valued and respected. The entire process was as delightful as it could have been. I am comforted knowing that I now have a person to call for appliance repair who I can trust and look forward to working with! The HomeWorks Repair Service is highly recommended.

My 8 year old freezer had died last summer…read more I had gone back and forth about replacing or fixing it. With spring approaching and no desirable new ones in my price range, I had called Homeworks after viewing these reviews. They are spot-on: the service, the professionalism, and courtesy are unmatched. I needed three parts installed but the return visit was quick and the price was more than reasonable. You can't go wrong.

Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

25Sep2026 Daniel came to repair coin box on washer. Disassembled washer and could not fix coin box…read more Left washer disassembled saying he would look for part. I made several calls just requesting someone to come and re assemble the washer. All I get is an AI generated bot. Telling me that he was sick. Can't someone come and reassemble my machine??

Kristian is a highly skilled and polite technician. He and his wife are a good business team. He…read moreshowed up on time, completed drain pump replacement on our LG Washer and now I'm going to have him come back to repair the refrigerator.

Great service and helped diagnose the issue quickly. I would definitely recommend them to others…read morewho are in need.

Fantastic service and honesty! I have a refrigerator that went out of warranty a while back, and of…read morecourse that's when it decides to act up. It wasn't getting cold, and I thought I'd probably have to fork out God knows how much to fix the compressor (which is what I thought it was), or a couple thousand for a new refrigerator, even though this one is only a couple years old! The tech came out, checked and tested all the suspect components, but then realized there was an ice blockage between the freezer and the refrigerator. Not only did he fix the problem, but showed me what to look for if it ever happened again, and gave me a bit of an education. Literally a small fraction of the cost, and education to boot! It's hard to find guys like this anymore! Highly recommended!

Scott came out the same day I called. I was very pleased that he was able to repair my…read morerefrigerator. I will use this company for all my appliance repairs. His pricing is very fair. Scott is very professional and explained every thing about my new appliance that I was having problems with. (Thank you Scott)

They are Def nice people and do good work. The warranty I got was also nice. But so far so good got…read moredryer blower fan fixed didn't. Have to buy new dryer so I'm happy.. Thanks again Tdp I'll Def hit you guys up again if I'm in need of an appliance repair. Also forgot to say weren't really expensive either actually good price I thought

Great job in a timely manner, diagnosed problem and fixed it. Torran was professional and kind…read more Thanks you

Had a washing machine that I thought was leaking. Warranty company chose ProtecRepair.biz to come…read morediagnose. My tech, Dean, was GREAT. We determined it wasn't the washer (it was a drain hose issue). But after he left the washer wouldn't work at all. I panicked a bit and called in and texted asking them to send him back. The man I got on the phone in the office was a D-bag! Instead of saying "He's already on another job and let me see if I can help" he replied with "He's already in Canton, I can't just send him back. He's working on a $15,000 appliance job. He's an expert on those machines. He'll have to call you" It wasn't only WHAT he said, but HOW he said it. Super dismissive. Well thanks for letting me know I'm not important because my washer wasn't worth $15,000. Dean called me back and explained that I had to unplug and reset the controls and everything was fine. Why couldn't the guy on the phone just say "He's at another site, but I will find out what's wrong and call you right back or send someone else" Dean you were great, your manager....not so much.

This company serviced our appliance under Home Depot's AllState Protection Plan. After canceling…read morean appointment via text, I tried calling the company only to find out they only text. The tech finally came out the following week, then came in and squatted down and texted in some notes. Said the dishwasher wasn't fixable (2 year old Bosch that the weld failed). However he submitted his notes caused AllState to deny the claim as accidental - which it wasn't. But Allstate won't review again. I will not use this company in the future.

This is for Mr. Appliance of Medina but I could not find them here on Yelp…read more First time customer and I will NEVER call them again. I am a single parent as my wife died last year. I told them I would not be home but I have a house helper that will be there at that time. They told me they would call while on their way to let me know they were en route. However, come to find out, the call while they are on their way was actually to confirm AGAIN, while they are on their way, that someone will be there and that they will NOT stop at the location unless someone confirms a second time. This was not my understanding. I had my phone with me at work and checked it throughout the day. I could not have the ringer on because I work with patients and have to keep in on silent but I do check it throughout the day. I did see ONE phone call with a voicemail and ONE text message, which I had missed. I called back but it was too late ... they said I had to reschedule. I got a call the next day from a lady who apologized but then she just ARGUED with me repeatedly. She insisted that she called multiple times. I double and triple checked my missed call log and voice mails. Indeed, ONE call and ONE voice mail. She continued to argue, saying "I called multiple times. I can show you a screenshot that shows I called multiple times." Ok, you do NOT argue with a customer like that. I later got a text message from her that started with an apology but then delved into defensiveness again. Again, in the text after saying "Sorry," she said "We called a handful of times and got nothing." I responded to her text saying that I would not do business with them and told her to not argue with a customer. I thought that was the end of it. It was not. Incredibly, she then called me back AGAIN (bad idea) to "apologize" but ended up defending herself even more in the same breath. She said "I'm sorry but I did call multiple times." I told her it's not an apology if she immediately says "But" and then just keeps defending herself. I told her that is a disingenuous apology. I told her, I have worked in customer service and have done service recovery, you do not apologize to a customer and then say "But" and then just defend yourself. That is not good customer service. I could not believe this, she defended herself AGAIN after this, saying, "Do I not have the right to defend myself?" And, incredibly, "I won't send it to you, but I did take a screenshot. It shows that I did call multiple times." She just WOULD NOT STOP defending herself. She could not stop. And when I told her AGAIN that she keeps acting defensive she sort of scoffed at me. This is an example of very bad customer service. I will NEVER call this company again and have already told people to not call them.

Took me for $456 for a front load door seal that they couldn't fix. They came out twice and it…read morestill leaks. Do yourself a favor and call another company. This place is a joke!!!!