I have used Stout Roofing 3 times. First time was a bad job, different owners. The new owner was great and redid that portion of the roof at no cost to me years later. This was the PVC roofing crew and they were awesome. Because they owner did me that huge favor, I called them again to do the shingle portion of my roof. They sent out a young guy and a guy who's been in jail for 13 years for attempted murder (twice). Nice to send a guy like that to a single disabled woman's house. He obviously had lost all manners in jail and was quite gruff. They charged 4800 for the job, just for labor, for a job that took 6 days, with 1 full-time person and one half time. After the job I realized I was hugely overcharged. When I was quoted it they told me it would take 3-4 guys a week. That is not what happened. The felon left the young kid on the jobsite many times working alone, leaving early afternoon or showing up late, and so the job went slow and the young kid struggled to do the work by himself (not his fault, it's hard to work by yourself). I also had some roofing that they had never installed before, and needed to read the installation instructions, which i provided well in advance. They never looked at it until to came onsite and I needed to provide them with the instructions again, which they then didn't follow and argued with me that the instructions were just written by someone who's never roofed before. When I told them it would void my warranty, they said the owner would warrant the installation and the materials anyway. Great, but I'd rather have it done right. At some point I had a phone call with the manager of the crew, who is the brother of the owner, who became rude when I opposed his viewpoint, interrupting me, and then threatened to walk off the job while literally my roof sheathing was exposed, knowing full well I would not be able to get a roofer in the very small town I lived in time before my house would flood in the rain season. Of course since it's the owner's brother you have nowhere to turn. Apparently the owner is also very close friends with the felon, so complaining about him was also useless. In the end, I literally just let them do whatever they wanted because I had no choice. There were several items that were on the list to be done as part of the quote and when it became clear on the last day it wouldn't be done I carefully brought it up with the felon (you can tell this guy will light up only with tiny spark), and he argued with me he had not been told about those items. It appeared when the manager had come out to spec the job, none of it was discussed with the crew. Suddenly the last afternoon the felon had a shift in attitude, and they got all the issues done but one that I forgot to mention, and went an extra mile to help solve an issue when he really didn't have to. For this, an extra star because it would have been a 1 otherwise. The experience left me with a very mixed feeling, but on the whole, I would not recommend the shingle crew, would highly recommend the PVC crew. The young kid was kind and an awesome person and worked hard and deserve a raise. All in all, it appears you just don't know what you are going to get with this company. read more
