My son was only a baby, with tiny little teeth when we first came to Pacific Pediatric Dentistry…read more It was convenient being situated right next door to his doctor, and at the time his dentist Dr. Walker was absolutely wonderful with him.
Fast forward 15 years, and we have two patients at PPD. We also went through the transition of Dr. Walker leaving and Dr. You coming on board. She is a very sweet person, but eventually, the last couple years to be exact, she's made quite a few changes to the practice that have been quite frustrating, especially to a middle class working family.
The first issue was when I went to call and cancel an appointment, so I could reschedule, I thought I was calling two days in advance, but apparently they go all the way down to the second when cancelling. So had I called just a mere hour earlier, I would have been good. So I had to call out sick to avoid the cancellation fee.
The second issue was, the billing, I've always had my bill just sent to the house and then I paid it. It gave me a chance to set money aside for it, and then pay it. Apparently, they don't bill patients anymore, you have to pay the full bill up front. I told them straight up I couldn't pay, I wasn't gonna put it on a credit card either, they either had to bill me or not get payed at all. They finally gave in since I had good credit history with them.
The third incident was just recently, today. The nail in the coffin. We had an appointment today, and my 15 year old was getting some cavities filled. My daughter had recently asked to not have nitrous because it makes her feel sick. So I figured if she could do it, my 15 year old could go without as well. So we told my so to ask for no nitrous, which he did. He told them in the room he did not want the nitrous, and they told him they had to use it, and went ahead and used it anyways. So I was pretty upset that he had specifically asked for no nitrous and they went ahead and used it.
At this point I'm actively looking for a new dentist, someone who is willing to work with us on scheduling, billing and willing to listen to my child when it comes to telling them what he does or does not want. Dr. You is a nice person, but she is rigidly fueled by the almighty dollar. I'd love to see her update the chairs and carpet in the waiting room, they're filthy and falling apart. Maybe get the fish tank cleaned and have the filter replaced, maybe have the skylights cleaned, all these things I notice and annoy me since shes charging so much, I'd at least like to have a nice floor and chairs to sit in.
Dr. You should thank her dental hygienists and Jennifer at the front desk, if it weren't for them, I probably would have been long gone already. Wish I could scoop them up and take them with me to another practice.