Storr Flooring = Amateur hour. This is a very condensed version of events but it is the truth and it was an absolute miserable experience. As a commercial GC with over 27 years of continuous operation in the industry, we hired Storr Flooring to remove and replace the existing rubber mats and provide and install approx. 4000 SF of new rubber roll flooring in a newly renovated crossfit gym in Raleigh, NC. The sales and operations staff met onsite and where the existing conditions were verified and the gym owners expectations were communicated. The contract was approved and scheduled to commence in Aug. 2018. The initial installation seemed to go great, however, the weather got colder and a number of issues starting popping up. The rubber floor was not installed per manufacturers spec whatsoever. The roll lengths were ordered wrong, the concrete floor was prepped wrong, floor leveler was installed over painted concrete, the wrong glue was used, some rolls were installed upside down, the seams weren't caulked, no expansion gap was left on the perimeter and tape shouldn't have been left over the seams for more than 24 hrs. After reaching out to Storr and explaining that my client was not willing to accept a faulty installation that they were to pay over $30k for, they were insistent that nothing was wrong and this was somehow "normal". Only after I documented everything with pictures and referenced all of the manufacturers recommendations and threatened a lawsuit did they capitulate and decide to warranty the product and installation. The warranty re-installation was scheduled to proceed on 12/22/18 but after Storr's 2nd tier installer failed to show up, a back up 2nd tier installer was located and would start the following day. After assuring us everything would be OK, the installers again tried to abandon the manufacturers recommendations and just basically do whatever they wanted. We had to be there everyday to make sure time after time that things got done right. At one point myself and my employees had to perform the prep work and cleaning to meet the deadline set by our client. Then when we back-charged Storr for the labor and materials that were used to complete their work, Storr had the nerve to say they were going to sue us for incomplete payment! There is plenty more drama and misery to go with this story. In my opinion, if you have anything more complicated than sheet vinyl, find another flooring company - preferably one that actually employs the people that will be installing the product. read more

Terrible customer service, account rep., never returns calls or promptly responds to emails and furniture not delivered on time. Good looking furniture, that is all you will find here. Shop elsewhere! read more