Edited* DO NOT HIRE HIM, HE WILL TELL YOU THAT YOU HAVE A 25 YEAR WARRANTY UNTIL SOMETHING NEEDS…read moreREPAIRS! THEN YOU ARE ON YOUR OWN!
HE DOES NOT REPAIR PROBLEMS OR MISTAKES!
I though Neil had integrity?
We had several things done at our house by Neil's company, Roofs, chimney, etc. his company used to be really good, now... NOPE! I was satisfied at the time, they were friendly and fast, but as soon as something goes wrong AFTER you give them the $$... He ignores you! Then makes up BS warranty claims! I've recommended at least 10 people get work done by Neil, because I was satisfied... UNTIL I HAD PROBLEMS! That's tens of thousands of dollars THAT I MADE FOR HIM! ( then he says they never said I recommended his company?) Both neighbours, on both sides of us, and a few on my street used him, plus I recommended to several others, but I guess he's telling the truth and they are ALL lying?) I WAS WRONG! EVERY single person I recommended Neal to now say the same things! PROBLEMS NEVER RESOLVED! He ignores YOU, etc... AND are ALL disappointed in his after care!
HE DOESN'T FIX HIS MISTAKES!
I have been trying to get things fixed/repaired that they did, plus some new work since November 25, it's now OCTOBER!... I'M STILL WAITING! Neil takes your money, then ignores you, or makes excuses if something is wrong! I used to think Neil had integrity and was an honest, professional business person! I'm VERY disappointed in him! ! Plus... he disappears ALL winter! He spends the whole winter in the Philippines and ignores if you have a problem!! Great, good for him! But no one answers the bussiness phone! We had something go wrong at the end of winter! His manager took 2 months to call us back! Then nothing? He eventually sent 2 people out, NOTHING DONE YET!! NO QUOTES! NOTHING!!! NO CALLS! VERY disappointed in the way he treats people who have giving him/and made him tens of thousands of dollars! I put my trust in the WRONG person! I'm the kind of person who sticks with a company if I'm satisfied with them, but try getting ahold of him when work has to be fixed, or if there's a problem? What professional company does that?
He has lots of time to respond online, but zero time to guaranty his work!
He puts more time in responding to complaints and making excuses than actually helping solve the problem/s or calling people back!
His company used to be great, it's gone WAY down hill!
VERY disappointed!
ZERO CALLS BACK AS OF OCTOBER 2026!!!