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Black Crown Roofing & Construction

5.0 (1 review)

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2 years ago

They did great job ,very honest guys,they do what they say, very experienced roofer and reliable highly recommend.

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Excellent Roofing & Renovation - An excellent team members of Excellent Roofing.

Excellent Roofing & Renovation

(5 reviews)

West End, Minto

We had several things done at our house by Neil's company, Roofs, chimney, etc. his company used to…read morebe really good, now... NOPE! I was satisfied at the time, they were friendly and fast, but as soon as something goes wrong AFTER you give them the $$... He ignores you! I've recommended at least 10 people get work done by Neil, because I was satisfied... until I had problems!!! That's tens of thousands of dollars! ( then he says they never said I recommended his company???) Both neighbours, on both sides of us, and a few on my street used him, plus I recommended to others, but I guess he's telling the truth and they are ALL lying?) I WAS WRONG! ALL of them now say the same things! Problems not resolved! He ignores them, etc... AND are ALL disappointed in his after care! I have been trying to get things fixed/repaired that they did, plus some new work since April, it's now SEPTEMBER!... I'M STILL WAITING! Neil takes your money, then ignores you, or makes excuses if something is wrong! I used to think Neil had integrity and was an honest, professional business person! I'm VERY disappointed in him! ! Plus... he disappears ALL winter! He goes out of the country! Great, good for him! But no one answers the phone! We had something go wrong at the end of winter! His manager took 2 months to call us back??? Then nothing??? He eventually sent 2 people out, NOTHING DONE YET!! NO QUOTES! NOTHING!!! NO CALLS! VERY disappointed in the way he treats people who have giving him/and made him tens of thousands of dollars! I put my trust in the WRONG person! I'm the kind of person who sticks with a company if I'm satisfied with them, but try getting ahold of him when work has to be done/fixed, or if there's a problem?.. THEN he makes NOTHING BUT EXCUSES when people complain? What professional company does that? I can't wait for the excuse/s he gives for this complaint? Instead of calling me and finally getting things fixed? Read his responses? ALL excuses but no action? He puts more time in responding to complaints and making excuses than actually helping solve the problem/s or calling people back! His company used to be great, it's gone WAY down hill! VERY disappointed!

Did a good job on my roof, but doesn't answer the phone and if I have problems I know he won't…read morerespond. He has been removed from the BBB. Complaints on the BBB were the same as mine and there is no response on the phone. I needed an invoice from the place he bought the shingles from so that I could claim about $3000 in a class action lawsuit and he promised to get it for me but it never happened. I called him weekly for about a year and emailed him numerous times. So I am out $3000 due to an invoice. The supplier will not give me his invoice because I am the homeowner and not the company installing. Now the invoice is gone and shredded and he doesn't keep his copies of any invoices. I know a company is supposed to keep invoices for 7 years.

Pristine Roofing & Siding - Before

Pristine Roofing & Siding

(5 reviews)

River Heights East, Earl Grey

Disappointing customer service and ghosted on incomplete work…read more We initially had a great start with this company. They came out quickly for an estimate in October 2024 following hail damage that required a full roof replacement and siding repairs. The roofing crew arrived in March 2025 and did a solid job on both our house and garage, including a thorough cleanup. Unfortunately, that is where the positive experience ended and the nightmare began. The siding work was supposed to be scheduled by late 2025. We were extremely patient, understanding, and polite, giving regular, gentle follow-ups to our project manager. In October 2025, I called the scheduling coordinator directly, only to be shocked to learn that our siding job had been canceled--without any communication from them. I was told it was now too cold to complete the job, but the project manager assured us we would be first on the schedule for spring 2026. When I followed up in June 2026, the project manager was somehow surprised the work still hadn't been done. Since then, despite repeated phone calls and emails, we have been completely ghosted. No updates, no explanations, not even a simple message saying they no longer wanted the job. If a repair is too small for your company, at least have the professional courtesy to communicate that to your client. Leaving a customer with holes in their siding after months of patient waiting is completely unacceptable. For a company that claims to pride itself on quality, trust, and professionalism, this behavior is incredibly disappointing and unprofessional. Despite the decent work on the roof, I cannot, in good conscience, recommend a company that abandons its clients and refuses to communicate.

This company is good till you give them your money. We have had leaking in our garage and have been…read moretrying to contact them to 2 months for repair and no one gets back to us. And conveniently you have to email your warranty claims, of course so they can say they didn't get your email or never get back to you. I do not recommend them.

Nisby Home Renovations - Piss poor installation

Nisby Home Renovations

(9 reviews)

King Edward

We've been dealing with Nisby for the last 2 years and it's been nothing but utter disappointment…read more Their work is horrible, the facia on the garage came off and was dangling for months, screws backing out, loose siding, damaged shingles, dents in various spots and leaking gutters just to name a few. They've come back several times to "fix" their work but were still left with a crap job and disappointments. If you can't do a decent job or hire decent contractors please don't take peoples hard earned money. If you wanna pay a company for good work and a good price THIS IS NOT THE COMPANY FOR YOU. TRULY REGRET using Nisby and I would NEVER recommend this company to anyone.

Probably has too much work and not enough experienced tradespeople working for them. The people…read morethat did the roof punched a hole in the kitchen ceiling...The guys that did the vinyl siding put a hole through the living room wall... The plumber took nearly two weeks to finish bathroom reno because he had other jobs going on...Painting in bathroom started pealing only after 5 months. Instruction regarding size and colour of the ceramic tiles in the kitchen were not followed. There is probably more but my inlaws are probably to embarassed to tell us because they were taken in by this supposedly reputeble company. Anyone looking for a job should probably watch 5 episodes of Holmes on homes and be better qualified to do the jobs that were done at my inlaws.

Black Crown Roofing & Construction - roofing - Updated October 2026

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